No.199 Haizhou West Road, Haining, Zhejiang, 314400, ChinaView Hotel Details
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Haizhou Hotel Guest Reviews
4.6/5
Very Good
661 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.5
Service4.7
Cleanliness4.7
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All reviews(661)
Positive reviews(639)
Reviews with photos/video(59)
Delicious breakfast(69)
Large rooms(39)
Convenient parking(27)
Friendly front desk staff(21)
Delicious buffet(12)
Perfect for business trips(10)
Great swimming pool(8)
Luxurious(6)
Negative reviews(22)
leo massi
Standard Queen Room
Stayed in Nov 2024
Booked for others
1 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Very very happy with my stay ,Hotel was kind to upgrade us to a deluxe suite at no extra cost ,Special mention of the front desk staff - Wang who was extreme helpful in all aspects to make our stay very comfortable. Will certainly come back to put up at this place. Hotel b?reakfast very good & room linen etc very clean.
Response from Property: 尊敬的賓客:您好!我們很高興您在酒店有一段愉快的入住經歷,多年來我們一直秉承着 “以顧客滿意為中心”的精神,為每位顧客創造 “家外之家”。感謝您對酒店的支持與信任,我們將繼續努力,為您提供更加舒適温馨的入住體驗。 期待您的再次光臨!
Smith
Standard Queen Room
Stayed in Sep 2024
Business travelers
14 review
5.0/5
Outstanding
Posted on Oct 27, 2024
An oasis of comfort right next to the leather market. Great buffet dinner and breakfasts on the patio. Thoroughly recommend. Friendly concierge and lobby staff.
Response from Property: 尊敬的賓客:您好!感謝您的點評!美麗的時光,海洲與您不期而遇,感謝這份緣分,我們會倍加珍惜,期盼與您的下次相見!祝:安好!
Anonymous User
Standard Twin Room A
Stayed in Feb 2024
Business travelers
85 review
4.7/5
Amazing
Posted on Mar 11, 2024
Good price. Nice hotel. Need be upgraded. Will come back again in future.
Response from Property: 尊敬的賓客:您好!感謝您的入住與點評。美麗的時光,海洲與您不期而遇,感謝這份緣份,我們會倍加珍惜,期盼與您的下次相見!祝:安好!
Nikosss
Standard Queen Room
Stayed in Feb 2024
Business travelers
6 review
4.7/5
Amazing
Posted on Mar 18, 2024
It was good for one night rest good hotel
Response from Property: 尊敬的賓客,感謝您抽出寶貴時間,對海洲進行點評,酒店地理位置優越,舒適的住宿環境與高品質服務是我們一直以來追求的目標。期待您的再次下榻。
Guest User
Standard Queen Room
Stayed in Jul 2023
Couples
19 review
5.0/5
Outstanding
Posted on Oct 8, 2023
Beautiful hotel. Take the time to appreciate the scenery in the lobby and hallways.
Response from Property: 尊敬的賓客: 非常高興從您的留言中得知給您留下如此美好的印象,希望您未來可以繼續關注我們,並將以後入住時的更多感受和體驗告訴我們,熱忱期待您的再次光臨!
Achille
Standard Queen Room
Stayed in Apr 2023
Couples
3 review
5.0/5
Outstanding
Posted on May 31, 2023
i had an amazing time in a super beutiful hotel! 10/10.
Response from Property: There is a vast sea of people and all living beings, meeting you is really like going to the inevitable fate in that accident! The good word of mouth really comes from you, we are very pleased that you are satisfied! We will continue to innovate and do our best to bring the best service to every VIP.
Guest User
Standard Queen Room
Stayed in May 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Jul 9, 2024
good‼️
Response from Property: 尊敬的賓客您好!非常感謝您選擇下榻海洲大飯店,您的滿意是我們海洲人不懈的追求,我們會再接再勵, 為您提供更優質的服務,祝您生活愉快!
cyt-ty
Family Room B
Stayed in Dec 2024
Family
29 review
3.7/5
Posted on Feb 1, 2025
The room facilities are relatively old, the breakfast is quite good, and there are not many places to eat around.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for sharing your valuable stay experience! We were especially pleased that the breakfast was prepared to your taste. We are really sorry for the outdated room facilities and few dining options nearby. We have put facility upgrades on the agenda and are also actively collecting information on surrounding dining options. We will provide more comprehensive dining recommendations later. We look forward to your visit again to witness our changes and bring you a better experience.
pivotal
Standard Twin Room A
Stayed in Sep 2024
Family
11 review
3.7/5
Posted on Oct 5, 2024
The service is good, the facilities are a bit old, and the breakfast really needs to be improved.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Haizhou Hotel. We are sorry for the imperfect experience you had during your stay. We sincerely apologize to you. If you are not satisfied with your meal, please report it to our staff and we will try our best to solve the problem for you. Thank you for pointing out our shortcomings. We will work harder to rectify them and look forward to seeing you again! I wish you a happy life!
🌊 🐉daner🐲
Standard Queen Room
Stayed in Feb 2024
Family
39 review
2.2/5
Posted on Mar 25, 2024
The child's crown-shaped gold earrings were placed in the hotel matchbox. I asked the hotel to help find them, but the hotel cleaning staff said they didn't have them and were not qualified to give a 5-star rating.
Original TextTranslated by Google
Response from Property: Dear guests, hello! After receiving your call, based on the uncertainty that your child may be on the sofa or in the matchbox, we immediately asked the ward inspectors and housekeepers, and conducted a comprehensive inspection of the room, and found no evidence of your child. of gold earrings. At the same time, a comprehensive search was conducted again for all the recycling garbage on this floor, but still no trace was found. We will respond to you as soon as possible after searching the results. In this regard, the hotel has strict management systems and operating procedures. We regret that we still cannot help you.
johannesqzy
Standard Twin Room A
Stayed in Apr 2024
Family
2 review
3.5/5
Posted on May 4, 2024
It's an old hotel, so I won't say much. Special thanks to the manager at the front desk, who is very professional and considerate of the guests. . . Thank you so much!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and comments. We will continue to uphold the service concept of working hard and providing attentive service, so that you can feel the warmth of home when staying at Haizhou Hotel. We look forward to your visit again to review our progress and wish you a happy day!
Anonymous User
Standard Queen Room
Stayed in Mar 2024
Business travelers
32 review
2.2/5
Posted on May 11, 2024
The front desk service was very unpleasant. I asked for a non-smoking room, but she said no. She asked me to see the room first, but asked for a deposit before I saw the room. I don't understand what deposit is required to see the room?
I asked for bottles of water in the evening. The room said that only 2 bottles were free at 3 yuan per bottle. This is really rare in China. Nowadays, hotels in China still provide enough bottled water. There is nothing wrong with the hotel charging. But in the future, residents should consider giving them Customer service experience.
Toilet paper is only enough for one use and there is no spare. What should you do when you find that there is not enough paper after using the toilet?
Original TextTranslated by Google
Response from Property: Dear guests, hello! First of all, we apologize for the unpleasantness caused by your stay. We attach great importance to the valuable opinions of each guest. We are very sorry that there are no non-smoking rooms on that day because they are fully occupied, so we are very sorry that we cannot meet your request. At the same time, regarding your feedback on the charge for free mineral water, the hotel has now increased the standard room from 2 bottles to 4 bottles. If you still need it, you can still give it as a gift. The roll paper in the room cannot be replaced with a new one, which makes you have a poor experience. We apologize deeply. We will definitely strengthen strict management and standardize operating procedures in the future, and sincerely look forward to your visit again. I wish you a happy life!
Anonymous User
Standard Business Suite
Stayed in Jan 2024
Travel with friends
2 review
2.0/5
Posted on Feb 29, 2024
Avoid lightning, my dears! Leaving a review specifically is to avoid surprise for strangers, so I will never come again.
1. Let’s talk about the most serious ones first. The auntie was guarding the breakfast coffee machine and stealing coffee.
If the food is poor and contains little meat, forget it. Don’t force it when you’re out and about, just keep it clean. The problem is that their food looks stale and the service staff is sloppy and sloppy.
The weirdest thing is that you need a ticket to drink coffee. You need a ticket to get a cup of coffee in the cafeteria. Which five-star hotel requires a ticket to use the coffee machine for the breakfast buffet? It’s like a coffee machine or something precious, and you still let an old man Auntie is watching over it.
This old lady waiter looks at customers coming to drink coffee as if they are eating hers. When there is no leader, I pour coffee cup after cup for my guests in front of the guests. The trays are sent to the back, and the waiters are full. When a customer wanted to drink coffee, she would either go to smuggle the coffee away or ask the customer to wait.
Because she stole too much, the machine reminded her to change the beans. The old lady was very economical. She took a kettle or a black teapot from the side and poured some into it, stirred it, and then poured it out to make coffee.
This is what convinced me to post a review. Otherwise, the past will be the past.
2. The room facilities are old, the hygiene is not good enough, the quilt consumes gas, and the most dissatisfying thing for girls is that the bathroom is not clean enough.
The sanitation is not very good, but the fees are quite high.
3. The rooms are not standardized and the "business suite" deceives customers. It's obviously a standard room separated by a glass door, so it's labeled a suite. The actual living experience is not even as good as a standard room, and the price is twice that of a standard room. Of course, I also have problems. I am inexperienced and did not check the room size.
Originally I was too lazy to write comments only for the last two, but they have passed. I just saw an old lady stealing coffee during breakfast in the morning, and I couldn't help it. It's 2024, and the waiter in a so-called five-star hotel still has the same tone as ***** packing a wedding banquet.
Original TextTranslated by Google
Response from Property: Dear guests, hello! We are very sorry that we did not meet your expectations. The breakfast dishes are meat and vegetables in a certain proportion and are mainly light. All food is freshly baked on the same day and food safety is guaranteed. Although it is difficult to adjust, we strive to satisfy every guest. , if you have other needs, we will also prepare a meal for you that suits your taste. Regarding your coffee question, we have carefully verified it. First of all, there is no ticket required for the coffee at the buffet breakfast. You can drink unlimited amounts while dining in. If you need to take it away, you need to get it with a coffee package coupon. Secondly, because some guests do not know how to operate the coffee machine, sometimes the waiter will help the guests make coffee. , the purpose is to provide better service to guests, not to take care of the coffee machine. In addition, the hotel has strict rules and regulations. Employees are not allowed to use guest food. Each employee has undergone strict induction training before taking up the job. There is no secret drinking When it comes to coffee, pouring coffee is also for guests to drink; finally, the coffee machine is a freshly ground coffee machine, and there is no need to add boiling water or black tea. However, when the coffee machine prompts that it is short of water, it will add purified water to the water tank, so please feel free to eat! Regarding the guest room issue you mentioned, during the Spring Festival, the hygiene work of the waiters has indeed declined. We have also self-examined and discovered the problem, and have strengthened the cleaning of all rooms. The quilts have also been steam cleaned. At the same time, the hotel has also performed cleaning on the guest rooms. Carry out step-by-step renovations. Thank you for your valuable feedback. We will definitely work hard to improve it. We sincerely look forward to your visit to Haizhou Hotel again in the near future so that we can have the opportunity to provide you with a perfect stay experience. I wish you a happy life!
Guest User
Standard Queen Room
Stayed in May 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Jun 29, 2023
The hotel is clean and tidy, the room is nice, and the price/performance ratio is very high. I will stay here next time I come to Haining.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in us. We will continue to uphold the service concept of working hard and serving carefully, so that you can feel the warmth of home when you stay in Haizhou Hotel. We look forward to seeing you again to review our progress, and wish you a happy day!
Ewaijiangli
Standard Queen Room
Stayed in May 2023
Other
119 review
5.0/5
Outstanding
Posted on Jun 24, 2023
An old hotel, 3/4 kilometers away from Haining Station. Although a bit old, but clean and hygienic. There is also a welcome fruit plate and snacks. The facilities were perfect at that time. There is a swimming pool and a sauna. The breakfast variety is slightly less
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your 5 points praise! In the scorching summer, I would like to extend my sincere greetings, may it turn into a morning stream and morning dew, cool and comfortable to nourish my heart. Blow the bagpipes of happiness and play the zither for you. I wish you a happy day!