Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.2
Service9.5
Cleanliness9.4
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All reviews(2048)
Positive reviews(2013)
Reviews with photos/video(329)
Friendly front desk staff(206)
Delicious breakfast(142)
Large rooms(118)
Perfect for kids(48)
Has rooms for families(35)
Tasty coffee(22)
Located downtown(22)
Stayed multiple times(20)
Negative reviews(35)
Guest User
Elegant Family Suite (Spacious, Independent Reception Room, Bubble Bathtub)
Stayed in May 2025
Family
8 review
10/10
Outstanding
Posted on Jun 7, 2025
Cheap & good
Spacious and clean
Hidden gems unfold
Toilet super big
Come with a bath tub for my kid to play
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Otautahian
Exquisite Business Room
Stayed in Mar 2025
Solo traveler
100 review
10/10
Outstanding
Posted on May 1, 2025
I chose this hotel for its location. I just stayed for one night, but I was pleasantly surprised by the helpful staff (including the women whose names are on the yellow postit in my photos) - when I checked in late at night I was upgraded to a larger room by them. Breakfast was tasty and varied, and my room was clean and quiet.
6/8
Response from Property: Dear guests, hello! Thank you very much for choosing Jinjiang Metropolo Hotel (Haikou Qilou Old Street Sun Moon Plaza Duty Free Shop). Your praise has given the hotel great encouragement and is also the driving force for our progress. The expectations of every guest are the direction of the hotel's heart! It is an honor that our attentive service has received your satisfactory praise, and we will definitely work hard to be a better self. We look forward to meeting you again as an old friend next time. Wish you all the best!
Guest User
Elegant Family Suite (Spacious, Independent Reception Room, Bubble Bathtub)
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 5, 2025
Xiao chen, Xiao Qing services are very good
Response from Property: 尊敬的客人,您好!非常開心您能選擇錦江都城酒店.並留下寶貴的好評。我們不勝榮幸!用態度,打造獨特的質感藝術生活方式,我們悉心挑選的優質生活好物,兼具實用與品味,無論何時,出遊何地,都為你創造一個貼心、懂自己的休憩時刻。歡迎您再來!
Anonymous User
Exquisite Business Room
Stayed in Mar 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 1, 2025
Clean and comfortable. Good Location. Excellent service.
Response from Property: Thank you very much for choosing to stay at Jinjiang Metropolo Hotel and taking the time to share such a heartwarming feedback! Your meticulous recognition and encouragement are the greatest motivation for us to continuously improve our services. From the convenient location to the comfortable living environment, from the diverse breakfast to the thoughtful facilities, we are honored to add beautiful memories to your journey. We look forward to meeting you again next time and hope that every stay can become a warm "home" in your travels!
Anonymous User
Exquisite Business Room
Stayed in Jan 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Apr 5, 2025
nice hotel near attractions and had a good breakfast that came with the room
Response from Property: 親愛的客人,非常感謝您的高度評價!能讓您和寶貝在寬敞的房間裏盡享舒適,是我們莫大的榮幸。我們一直致力於為每一位客人打造温馨又自在的居住環境,期待下次還能與您和家人重逢,為您帶來更多美好體驗!
TanPearlyn
Elegant Double Bed Room.
Stayed in May 2025
Traveling with friends
6 review
8.0/10
Very Good
Posted on Jul 2, 2025
I stayed only a few hours as my return flight was early morning.
I requested for take away breakfast at 5am as I checked out to go to the airport. Hotel staff said coffee house only opens at 6am. Therefore they were unable to prepare breakfast for me.
I was thinking perhaps the staff could offer to get a bun and a packet of milk on their own initiative but sadly no one did it.
When I was in Cambodia in May, the hotel staff provided packed breakfast when I told them I have to leave the hotel at 5am to go see sunrise.
It was a good gesture from them
Response from Property: Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with the breakfast arrangement during your departure. It is indeed regrettable that our team was unable to provide a more flexible solution to accommodate your early morning flight, especially given the proactive service you received at other properties.While our coffee house operates on a scheduled opening time of 6:00 AM, we acknowledge that exceptional circumstances such as early departures require greater adaptability. Your mention of the packed breakfast provided by the Cambodian hotel exemplifies the level of service we aim to uphold, and we deeply appreciate this insight as a valuable opportunity for improvement.We have shared your experience with our management team to reinforce the importance of proactive guest care and will review our procedures to ensure more personalized solutions for early departures in the future. Should your travels bring you back to our city, please allow us the privilege of arranging a pre-packed breakfast in advance to ensure a seamless departure.Once again, we thank you for your constructive feedback, which plays a crucial role in our ongoing efforts to enhance guest experiences. We hope to have the opportunity to welcome you back and demonstrate our commitment to excellence.
Anonymous User
Exquisite Business Room
Stayed in Oct 2024
Couple
13 review
8.0/10
Very Good
Posted on Nov 23, 2024
Location was not that great for food. Only mini marts, grocery shops and pastries nearby. About 2km walk to Qilou center
Room was clean and reasonably big.
Staff tried their best and are helpful
Response from Property: Dear Guest, Hello! Thank you very much for your support of the hotel. We are a bit disappointed that we did not receive your -star review. There are still areas where the hotel needs improvement, and we appreciate you pointing out our shortcomings. We have made timely corrections and will strive to do. We are dedicated to providing a warm and welcoming experience for every guest, and we hope our service can bring you more surprises. Xiao Jin looks forward to your visit. Have a great day and keep smiling!
Guest User
Exquisite Business Room
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 5, 2025
Very clean and good staff and the food was so good
Response from Property: Thank you so much for taking the time to share your wonderful experience at our hotel! We're absolutely thrilled to hear that you found our property clean, our staff helpful, and the food delicious. Providing a comfortable and enjoyable stay is our top priority, and your kind words mean the world to us. We hope to welcome you back again soon for another memorable visit!
Guest User
Cozy Family Room - Spacious
Stayed in Jan 2025
Solo traveler
1 review
4.5/10
Posted on Feb 16, 2025
The new staff service is not as good as the old staff.
Response from Property: We have also deeply reflected on our own management issues, which led to such service lapses. We will strengthen employee training, improve service quality, and ensure that every guest can receive a high-quality service experience. Thank you very much for your feedback, we look forward to your next visit, so that we have the opportunity to provide you with better serviceWe have also deeply reflected on our own management issues, which led to such service lapses. We will strengthen employee training, improve service quality, and ensure that every guest can receive a high-quality service experience.Thank you very much for your feedback, we look forward to your next visit, so that we have the opportunity to provide you with better service
PAUL CASTELLO
Exquisite Business Room
Stayed in Mar 2024
Solo traveler
2 review
9.5/10
Amazing
Posted on May 18, 2024
Nice location and friendly staff
Response from Property: Hello dear guests! Thank you very much for choosing Jinjiang Metropolo Hotel (Qilou Old Street Riyue Plaza Duty Free Shop) and for your praise of our hotel. We will continue to work hard to live up to your praise. This time we did not receive a full 5 points from you, which means that we still have room for improvement and improvement. We will actively listen to the opinions of our guests. It is because of your supervision that we can continue to improve. We are very happy to bring you something during your trip. Wonderful time, looking forward to your next visit
Emily Balagat Verdadero
Elegant Family Suite (Spacious, Independent Reception Room, Bubble Bathtub)
Stayed in Nov 2023
Family
3 review
8.0/10
Very Good
Posted on Dec 27, 2023
The room is big, breakfast is acceptable, have free laundry self service. The staff can’t speak english but they tried their best to help us.
Response from Property: Distin Guests: Thank you very much for your support and recognition of the hotel, all we do is for each guest to bring a different holiday experience, see your satisfaction and affirmation, we are really very touched, we will continue our efforts to be ready for your return any time.
Guest User
Elegant Family Suite (Spacious, Independent Reception Room, Bubble Bathtub)
Stayed in May 2024
Family
1 review
9.5/10
Amazing
Posted on Jun 23, 2024
Very good value for money. Right smack in the middle of city. Plenty of stores to pick up things for. Excellent
Response from Property: 尊敬的賓客您好!非常感謝您選擇錦江都城酒店(海口騎樓老街日月廣場免税店)以及您對我們酒店的好評,我們會再接再厲不辜負您的好評。這次沒有得到您全5 分好評,説明我們還有提升和改進的空間,我們會積極聆聽住客意見,正因為有您的督促,我們才能不斷的進步,很高興能為您的出遊帶來美好的時光,期待下一次您下次光臨哦
Guest User
Elegant Business Suite
Stayed in Feb 2025
Couple
2 review
8.0/10
Very Good
Posted on Mar 19, 2025
very good big room location is good
Response from Property: 尊敬的客人,您好!非常開心您能選擇錦江都城酒店.並留下寶貴的好評。我們不勝榮幸!用態度,打造獨特的質感藝術生活方式,我們悉心挑選的優質生活好物,兼具實用與品味,無論何時,出遊何地,都為你創造一個貼心、懂自己的休憩時刻。歡迎您再來!
travel with erika
Urban Business Suite (City-View) (Spacious, Independent Reception Room, Bubble Bathtub)
Stayed in Apr 2024
Family
2 review
8.5/10
Very Good
Posted on May 29, 2024
Highly recommend for families with young children. We love the big space and family room. It is walkable to nearby shopping centre and minimart is just opposite.
Response from Property: 尊敬的賓客您好!非常感謝您選擇錦江都城酒店(海口騎樓老街日月廣場免税店)以及您對我們酒店的好評,我們會再接再厲不辜負您的好評。這次沒有得到您全5 分好評,説明我們還有提升和改進的空間,我們會積極聆聽住客意見,正因為有您的督促,我們才能不斷的進步,很高興能為您的出遊帶來美好的時光,期待下一次您下次光臨哦!
Guest User
Elegant Family Suite (Spacious, Independent Reception Room, Bubble Bathtub)
Stayed in May 2024
Family
14 review
10/10
Outstanding
Posted on Jun 27, 2024
Good service mind, big room, good location, overall is good. 👍🏻
Response from Property: 尊敬的顧客您好! 非常感謝您對我們酒店的支持, 我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的, 同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店! 真誠期待您的再次光臨!