Holiday Inn Express (Haikou West Coast) Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your wonderful experience at Holiday Inn Express. We are delighted to hear that you loved your stay with us.Your appreciation for our rooms, views, and especially the excellent breakfast is truly heartwarming. It's our utmost priority to provide our guests with comfortable accommodations and memorable dining experiences.Moreover, we are thrilled to know that you found our front desk staff to be nice. Their dedication and commitment to providing exceptional customer service are commendable, and we are proud to have them as part of our team.Your satisfaction is our greatest reward, and we are looking forward to welcoming you back again soon. Please do not hesitate to contact us if you have any questions or need assistance in the future.Once again, thank you for choosing Holiday Inn Express and for your kind words. We hope to see you again soon!

Response from Property: Dear Guest,Thank you so much for your wonderful review! We are delighted to hear that you had a great experience and enjoyable time at our hotel. Your satisfaction is our utmost priority, and it's heartwarming to know that you enjoyed our facilities, including the beautiful beaches, golfing options, and delicious food.We strive to provide an exceptional experience for all our guests, and your feedback is extremely valuable to us. Your comments will serve as a motivation for us to continue improving our services and amenities.We are looking forward to welcoming you back for more enjoyable moments. Please feel free to contact us if you have any questions or need assistance with your future bookings.Once again, thank you for choosing our hotel and for sharing your experience with us. We hope to see you soon!Best regards

Response from Property: Dear Guest,Thank you for sharing your feedback about your stay with us. We are sorry to hear that your expectations were not fully met, especially regarding the breakfast options. We understand that as an international traveler, you may have preferred a more diverse breakfast selection. We will take this feedback into account and strive to improve our breakfast options to cater to a wider range of tastes and preferences.We are glad to hear that you found our rooms to be big and spacious, and that the lobby staff were helpful and responsive to your needs. We pride ourselves on providing our guests with comfortable accommodations and exceptional customer service, and it is gratifying to know that we succeeded in this aspect.Additionally, we appreciate your mention of the easy access to ferries, which is indeed a convenient feature for guests traveling to and from Hainan Island. We hope that this made your journey smoother and more enjoyable.Once again, thank you for your feedback. We value your input and will use it to continuously improve our services and facilities. We hope to have the opportunity to welcome you back to our hotel in the future, where we can provide you with an even better experience.

Response from Property: [InterContinental Hotel, outdoor swimming pool, charming sea view, free parking space, charging pile, close to Xinhang Port, Xiuying Port, Haikou International Duty Free City (duty free voucher 2778 yuan), Holiday Beach, Wuyuan River Wetland Park, within 10 minutes walk to the beach] Dear guests, hello! Thank you very much for your high evaluation of our front desk service! Your satisfaction is our unremitting pursuit. We have been committed to providing every guest with a spacious and comfortable living space, so that you can feel at home during your journey. The front desk team has always adhered to the considerate and thoughtful service concept and treated every guest who visited with heart. Looking forward to serving you again and bringing you more wonderful experiences! I wish you a happy life! The guest care team of Smart Hotel.

Response from Property: [InterContinental Hotel, charming sea view, free parking space, charging pile, close to Xinhang Port, Xiuying Port, Haikou International Duty Free City (duty-free voucher 2778 yuan), Holiday Beach, Wuyuan River Wetland Park, and the beach can be reached within 10 minutes on foot] Dear distinguished guests: Hello, thank you very much for your recognition of the cost-effectiveness of our hotel! We are deeply sorry for the poor experience brought to you by the outdated facilities. We will work hard to improve and update the facilities to enhance your next stay. Regarding the distance between the hotel and the seaside, we understand that it may not fully meet your expectations for a sea view room. We will describe the location and sea view more clearly and accurately to subsequent guests to avoid similar misunderstandings. The hotel is only 6-8 minutes' walk to the beach, which is also very convenient. Thank you again for your evaluation, and look forward to the opportunity to provide you with better services and make you more satisfied in your future stay. I wish you a happy life! Smart Hotel Guest Care Team.

Response from Property: [InterContinental Hotel, outdoor swimming pool, charming sea view, free parking space, charging pile, close to Xinhang Port, Xiuying Port, Haikou International Duty Free City (free shuttle bus and duty-free voucher 2778 yuan), Holiday Beach, Wuyuan River Wetland Park, within 10 minutes walk to the beach] Dear guests, hello! Thank you very much for your high evaluation of our front desk service! Your satisfaction is our unremitting pursuit. We have been committed to providing every guest with a spacious and comfortable living space, so that you can feel at home during your journey. The front desk team has always adhered to the considerate and thoughtful service concept and treated every guest who visited with heart. Looking forward to serving you again and bringing you more wonderful experiences! I wish you a happy life! The guest care team of Smart Hotel.

Response from Property: 【InterContinental Hotel, outdoor swimming pool, supporting children's entertainment facilities, charming sea view, free parking space, charging pile, close to Xinhang Port, Xiuying Port, Haikou International Duty Free City (duty free voucher 2778 yuan), Holiday Beach, Wuyuan River Wetland Park, within 10 minutes walk to the beach】Dear guests, thank you very much for your high evaluation of our hotel! It has always been our pursuit to provide you with high-quality services, clean and comfortable rooms and a good accommodation experience. For the humidity caused by typhoons and rain, we will continue to improve and perfect relevant measures and strive to create a more perfect environment for you. Looking forward to your visit again and wish you a happy life! ! Smart Hotel Guest Care Team.

Response from Property: [InterContinental Hotel, outdoor swimming pool, charming sea views, free parking spaces, charging piles, close to the new airport, Xiuying Port, Haikou International Duty Free City (with free shuttle bus and duty-free voucher of 2,778 yuan), Holiday Beach, Wuyuanhe Wetland Park , you can reach the seaside within a 10-minute walk] Dear guest, I am very sorry to hear that you had such a bad experience in our hotel this time. This is seriously inconsistent with our purpose of providing quality services to our guests. Here, My sincerest apologies. Regarding the unstable water and electricity supply after the typhoon and the failure to meet your shower gel needs in a timely manner, we are fully aware that it has caused great inconvenience and trouble to you. This is a serious error in our service and reflects problems in our coordination and execution. We will deeply reflect on and improve this. Regarding the issue of power outage and air conditioning downtime, this is indeed an unpredictable situation under special circumstances, but we failed to adequately respond and solve it in a timely manner, and we feel extremely guilty for disappointing you again. We will take every question you raise seriously, strengthen internal management and training, and improve service levels to ensure that similar mistakes will not occur in the future. We hope you can give us a chance to choose our hotel again, and let us prove with practical actions that we can meet the service standards expected by InterContinental Group and bring you a truly satisfactory and comfortable stay experience. Once again, I deeply apologize for the unpleasantness I have caused you and look forward to having the opportunity to make up for this shortcoming! Smart Hotel Guest Care Team.

Response from Property: 【InterContinental Hotel, outdoor swimming pool, charming sea view, free parking space, charging pile, close to Xinhang Port, Xiuying Port, Haikou International Duty Free City (free shuttle bus and duty-free voucher 2778 yuan), Holiday Beach, Wuyuan River Wetland Park, 10 minutes walk to the beach】Dear guests, first of all, on behalf of all the staff of the hotel, I would like to express my sincerest thanks to you for choosing our hotel and leaving us such a valuable review. We are deeply pleased with your affirmation of our various items. We have been committed to providing every guest with a high-quality accommodation experience, and we strive to do our best in both hardware facilities and environmental layout. I am very happy to hear that our efforts have been recognized by you. We are very proud of the enthusiastic service of Xiao Wang, a front desk employee. Xiao Wang at the front desk is a member of our hotel. He always adheres to the concept of providing guests with attentive service and cares for every guest with his heart. His behavior fully reflects the service tenet of our hotel, and also makes us more convinced that only by serving with heart can we win the trust and love of guests. Thank you again for your affirmation and support for our hotel. We will continue to work hard to continuously improve the quality of service and provide you with a more comfortable and pleasant accommodation experience. We look forward to your next visit, we will serve you wholeheartedly! Wish you a happy life! The Smart Hotel Guest Care Team.

Response from Property: 【InterContinental Hotel, outdoor swimming pool, charming sea view, free parking space, charging pile, close to Xinhang Port, Xiuying Port, Haikou International Duty Free City (free shuttle bus and duty-free voucher 2778 yuan), Holiday Beach, Wuyuan River Wetland Park, within 10 minutes walk to the beach】Dear guests, hello! Thank you very much for your high evaluation of our hotel! We have been committed to providing every guest with a spacious, comfortable and functionally well-planned accommodation environment. I am glad that you like the large area and dry and wet separation design of the room, which is also carefully created by us to enhance the guest stay experience. We are honored to be favored by you for the special cactus juice at the bar on the first floor. We have launched bottled juice for you to carry out, and we also hope to add a unique taste to your journey or daily life. The entertainment world exclusively for children is specially prepared for guests traveling with families, hoping to bring joy to the children and make the whole trip more warm and memorable. Looking forward to your visit again, we will continue to provide you with better service! I wish you a happy life! The guest care team of Smart Hotel.

Response from Property: 【InterContinental Hotel, outdoor swimming pool, charming sea view, free parking space, charging pile, close to Xinhang Port, Xiuying Port, Haikou International Duty Free City (free shuttle bus and duty-free voucher 2778 yuan), Holiday Beach, Wuyuan River Wetland Park, within 10 minutes walk to the beach】Dear guests, thank you for choosing our hotel and sharing your stay experience. We are very sorry about the problem you mentioned that it is a bit old. We have been working hard to maintain and update the hotel's facilities to ensure that we provide the best environment for guests. However, some parts of the update may not be completed in time, which we deeply regret. Your feedback is very important to us, and we will listen carefully and take immediate action. We will convey your opinions to our maintenance team and make necessary updates and renovations as soon as possible to ensure that our hotel facilities can meet your expectations. Thank you again for your valuable comments, and we look forward to providing you with better service and experience in the days to come. If you have any other suggestions or needs, please feel free to contact us, and we will serve you wholeheartedly. I wish you a happy life! Smart Hotel Guest Care Team.

Response from Property: 【InterContinental Hotel, outdoor swimming pool, supporting children's entertainment facilities, charming sea view, free parking space, charging pile, close to Xinhang Port, Xiuying Port, Haikou International Duty Free City (free shuttle bus, dining discount coupons and duty-free vouchers 2778 yuan), Holiday Beach, Wuyuan River Wetland Park, within 10 minutes walk to the beach】Dear guests, thank you very much for giving such a high evaluation to our hotel! It is our greatest honor to bring you a satisfactory stay experience. We are proud that the hotel is located on the picturesque Binhai Avenue, adding a touch of beauty to your journey. Convenient parking facilities and charging piles in the park are also our efforts to provide you with more intimate services. Miss Xiaofu will be very happy to know that you praise her. We are always committed to creating a warm atmosphere like home for every guest. We are very pleased that the lemon black tea in the lobby can be loved by you. Looking forward to your next visit, we will definitely welcome you with better service! Thank you again for your support and love! I wish you a happy life! Smart Hotel Guest Care Team.