STARWAY Hotels in Guilin

Nice big hotel in the center, just in front of a lake with 2 Pagoda. Elephant trunk at 600m, Departure for night boat also very clise.

We spent 2 nights at Sheraton hotel in Guilin. The hotel is located very centrally in walking distance to most major tourist attractions and close to Guilin railway station. The staff was very attentive and absolutely accomodating for all of our wishes making our experience very memorable. The interior design of the hotel is well thought out and gives it a simple but elegant touch. The facilities include small swimming pool which we couldn't try due to the weather situation. The gym consisted of a handful of cardio treadmills and machines for resistance training from Life Fitness with an area in the corner with dumbells and foam rollers, yoga mats. The changing room came with a sauna. We can recommend the breakfast buffet which is a mix of Western breakfast and local specialties from Guilin. Out of the available package options we really enjoyed the photo shoot where they provide makeup and clothes(classy/elegant and Guilin traditional) to capture the amazing moments from the trip.

This hotel is amazing - great views, spacious room, delicious breakfast and outstanding service. Many thanks to Max and the entire team for delivering good service. We would love to return again.

We had a really great time at SYYF Li River Courtyard hotel. Here are some highlights: 1. Helpful staff We were able to check in around 12:30 pm. The staff at front desk helped us move in. Everyone in the hotel put a lot effort to make sure their customers were satisfied with their service. 2. Comfortable beds The two bedrooms is kind of small for a family of 4. It lacks desks to put makeup, purses. However the bed and pillows were very comfy. 3. Tasty food with stunning views restaurant The ZUI restaurant at 6 floor has excellent food options, great quality and stunning views. We had both dinner and breakfast there. It was the best one in our entire Guilin Yangshuo vacation. We really like the local specialties, like Oil Tea, Black rice cake with egg yolk, fried rice noodles, Guilin rice noodles… Overall, we really enjoyed our stay at SYYF Li River Courtyard Hotel. I highly recommend it.

Stayed for 3 nights at this lovely boutique hotel. The rooms are clean, modern and well maintained. The staff were friendly and incredibly helpful. I would recommend to friends and family. If there was one thing to improve, I think smoking and non smoking rooms should be completely separated - the hallways were filled with the smell of cigarettes and it also filled my room but otherwise, I would stay here again.

Upon checking in, a very welcome greetings from Jolin, the service counter staff. Great service and always get greetings every day when we are at the lobby. The hotel location is great and convenient. The room is cleaned. A great location to stay and enjoy our holidays. Nice breakfast and well recommended.

My first impression of Shangri La Guilin is that many staff speak English proficiently or at least the basics that are required for their job. I arrived an hour and a half before the check in time but they promptly checked me into my room without any long wait. My luggage was taken to my room by a bell boy whose English was even better than the front of the house. My initial thoughts of the room was that it was quite old fashioned and the interior design & amenities were dated in comparison to most 5 star hotels. The view however was exceptional. I could clearly see the garden, river and mountains. After my first night I was woken by some loud music. Though the staff tried to tell the dancers that playing the music was disruptive to their guests, they continued to play it which further frustrated me. I informed the guest manager Edward who was very helpful in rectifying this. He upgraded me into a much nicer room that he ensured me should be quieter. They also gave me complimentary fruits in the room which added to the nice gesture. This is exactly the kind of quality of service that earns them a 5 star rating. Carl at the front desk was also very competent and was very helpful when I had to pay for something through wechat. The room I came with was a package deal that included breakfast, spa voucher, photoshoot and club privileges. It was worth the extra cost as the all inclusive club buffet during happy hour was filling and tasty (photo attached). Breakfast was a Chinese buffet with a fusion of western basics such as cereal, toast and bakery items. If you have the time, I would highly recommend seeing Kelly (English name) for a ”signature Asian” massage at the spa. She applied the perfect pressure for me and was very kind. The photoshoot was organised through wechat and included 6 photos. The photographer was lovely and the final photos made special memories of my time in China. Suggestions for improvement: several items in the room are in need of repair or replacement eg. old hair dryer that lightly blows air (useless), flickering lights when you turn it on and the phones. I also think if they were to refurbish the pools outside then the place would appear less worn down. Overall, the service and reputation is what made this stay worth it. I look forward to staying at Shangri La again

Beyond my expectation. Service is at tip top. Walkable to many places of interest within 400m. The receptionists were so helpful giving directions as where to go and assist to call for cab anytime i needed the service. Remarkable housekeeper aunty, asking me need not wait for my laundry as she will make sure it is all done and will deliver to my room, she even drop me a note after sending the laundry on my bed. Got a upgraded family room which was spacious and on the high floor. The hotel 7th floor has a small pool and nice view of the Jingjang Wangfu background and the ancient city. They do served tea at 3pm with some nice cookies and desserts, breakfast was awesome with order to make famous Guilin Noodle soup. Highly recommend this hotel for personalize service and a comfort room. Would rate it 5/5. 酒店位置很好，房间卫生很干净，设施设备很齐全，有洗衣房健身房提供，一楼大堂还有免费咖啡提供，大堂环境也很好，宽敞明亮，前台服务员水琳服务很好.