Shenghao Yueju Hotel (Guilin Liangjiang Sihu Xiangshan Park) Reviews
Shenghao Yueju Hotel (Guilin Liangjiang Sihu Xiangshan Park)
No.42 North Zhongshan Road, Diecai District, Guilin, Guangxi, 541002, ChinaView Hotel Details
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Shenghao Yueju Hotel (Guilin Liangjiang Sihu Xiangshan Park) Guest Reviews
4.6/5
Very Good
632 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(632)
Positive reviews(591)
Reviews with photos/video(94)
Friendly front desk staff(45)
Classy environment(44)
Close to scenic area(11)
Offers pick-up/drop-offs(9)
Nice bathtub(7)
Average lighting(6)
Stayed multiple times(5)
Convenient public transportation(3)
Negative reviews(41)
Chris&Tiana
Boutique Queen Room
Stayed in Apr 2024
Couples
5 review
3.2/5
Posted on May 10, 2024
We stayed one night in Guilin and chose this hotel as it is mentioned on Trip.com that they have an airport shuttle service.
The room was clean but smelled strongly of cigarettes, though I specifically chose a non-smoking one. The room itself was spacious, with a great bathroom and bed.
The real disappointment and reason we do not recommend this place as foreigner-friendly (maybe great for non-foreigners) was in the hotel and infrastructure services:
1. No airport shuttle service even though mentioned in the description: We asked about the airport shuttle service to a first desk agent, who told us it was possible. A second one told us there is no shuttle service. Lastly when asking the following day, we understood there's no shuttle, but some sort of partnership with drivers to go to the airport. A shame as we selected this hotel on this specific service.
2. Personnel was overall very unfriendly and undisposed to help or make an effort in understanding or communicating with us. We've lived and travelled in China for years, and this is the only time we felt bad and unwelcome. I might add it doesn't help that the SPA personnel of the 3F downright blocked us off and refused to communicate altogether with us even before we sai hi.
Overall my worst hotel experience in China :( I hope it was only bad luck in a series of interactions and events, but overall a very unpleasant interpersonal experience for us.
Response from Property: Sorry for the bad experience, we will try to improve the English level and service awareness of our staff.
Guest User
Boutique Queen Room
Stayed in Mar 2024
Family
3 review
3.5/5
Posted on Apr 25, 2024
-no toilet paper
-there were garbages from previous guests
-I booked non smoking room but I could smell smoke
-not enough amenities
Response from Property: We are very sorry for the bad experience. We will try our best to rectify it . Thank you for your suggestion.
Matilda Johnson
Jinxiu Double Room
Stayed in Jun 2023
Family
6 review
2.5/5
Posted on Jul 24, 2023
Booked the extra "free gift" option which was the free pick up from the airport/train station. Never showed up and requested trip.com for compensation and succeeded because the hotel lied. I personally called twice to arrange and they remarked my train number and arrival time twice on the phone. Because they didn't really confirm it for some reason so I contacted trip.com and they also spoke to the hotel and the hotel said it was arranged (email received). Other than that the location was great, really close to the high speed train, Lodi Cave and the pagodas. Great street food around and even around the clock. The cleanest was somewhat average just because of the carpet. The bathroom and tub were spotless, sheets and pillows were also spotless and clean. The carpet is just... I think they need a better vacuum, still just hair here and there.
Response from Property: 親愛的客人,感謝您的入住,我們一直關注客人入住期間的感受,同時積極提高自身的專業水平和服務標準,很抱歉,我們在一些方面做的仍不到位,我們會改進我們的不足之處,不斷進步,對於您對酒店提出的意見和反饋,我們十分重視,並做出改進。希望您身體健康,生活愉快
A.xiaotang
Boutique Queen Room
Stayed in Apr 2024
Couples
6 review
5.0/5
Outstanding
Posted on May 23, 2024
Very very satisfied
Original TextTranslated by Google
Response from Property: I am very happy to receive such kind words, and it feels like spring breeze in my heart! Your praise, praise, and sincere affirmation will fill our hearts with strength, and let all the words of gratitude fly in the blue sky of life. That is the most beautiful thing the hotel has for you. Greetings, your trust and support are the driving force for our continuous progress. Your praise is our greatest recognition. It is our greatest honor to serve you. All the hotel staff wish you a happy life and smooth work!
Anonymous User
Jinxiu Double Room
Stayed in Jun 2022
Business travelers
1 review
4.0/5
Very Good
Posted on Jul 9, 2022
It's not bad, it's suitable for travel, but the lights are a little dim, and the overall room will be a bit hazy, but the bedside lamp can adjust the brightness is also very convenient.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您對聖豪公館的支持和認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的肯定,我們真的是非常的感動,我們會繼續努力時刻準備着歡迎您隨時回家!祝您生活美滿快樂!
Guest User
Jinxiu Double Room
Stayed in Jun 2022
Business travelers
17 review
4.7/5
Amazing
Posted on Jul 17, 2022
The environment is good, the equipment is well equipped, there is no peculiar smell, the air conditioning is powerful, but the room is close to the roadside, there is a relatively loud noise, the room fee for the first night is 110, and the price increases every day in the next few days, the cost performance is not high, if It's not too much trouble, I'll change hotels
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您選擇聖豪公館,同時非常感謝您與我們分享了您的入住感受,我們將繼續努力不斷完善各項服務,期待與您再次相逢!祝您心情愉快,闔家幸福!!
Guest User
Queen Room
Stayed in Apr 2022
Travel with friends
9 review
3.5/5
Posted on May 13, 2022
It's quite satisfactory, in general, the room smelled great at first, but the facilities are relatively old, the bathroom door can't be closed, and then the sewer is running slowly, you can call someone to repair it. The hotel is on the side of the road, it is noisy in the morning, if you want to sleep in, choose carefully.
Original TextTranslated by Google
Response from Property: 感謝親的入住和温馨提醒,店內存在的問題最好親親第一時間給予我們自查更正,歡迎親親下次的光臨!祝親生活快樂美滿!!
Guest User
Jinxiu Double Room
Stayed in Jun 2022
Business travelers
18 review
4.2/5
Very Good
Posted on Jul 16, 2022
Compared with Chinese-style rooms, the surrounding environment is average.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您抽出寶貴的時間給予我們肯定,您的滿意是我們不懈努力的追求。我們一定會積極的提升我們軟件服務和硬件設備。為我們的下次相遇做好充分的準備,期待您的再次光臨,祝您和您的家人身體健康,天天開心!
Guest User
Jinxiu Twin Room
Stayed in Jan 2022
Family
4 review
4.0/5
Very Good
Posted on Feb 21, 2022
The transportation is convenient, and there are more food around
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您的入住體驗經驗分享以及字裡行間對我們的認可。酒店新裝修,設施設備,軟件服務都是按星級標準配置,為的是讓每位客人到店都能全身心的放鬆和舒緩,享受酒店帶給您的服務價值。酒店周邊吃喝玩樂配套也都齊全,是您商務、旅遊的優選。酒店全體員工期待您的再次光臨,祝生活愉快~
Response from Property: 得此美言甚歡喜,如沐春風在心間!您的一個好評,一個表揚,一句真摯的肯定都會讓我們的內心充滿着力量,讓所有感激的語言飛翔在生命的藍天,那是酒店對您最美麗的問候,您的信任與支持是我們不斷進步的動力,您的讚美是對我們最大的認可,能為您服務是我們最大的榮幸,酒店全體員工祝您生活愉快,工作順利!
Response from Property: 得此美言甚歡喜,如沐春風在心間!您的一個好評,一個表揚,一句真摯的肯定都會讓我們的內心充滿着力量,讓所有感激的語言飛翔在生命的藍天,那是酒店對您最美麗的問候,您的信任與支持是我們不斷進步的動力,您的讚美是對我們最大的認可,能為您服務是我們最大的榮幸,酒店全體員工祝您生活愉快,工作順利!
Response from Property: 親愛的客人您好:能讓您感到滿意是來住最大的榮譽,您的每一份評價都是我們前進的動力,我們會持之以恆繼續努力,悦居酒店及全體員工時刻揣着一顆感恩的心去經營,用心打造一個精緻舒適的環境,從選材上我們堅持採用高品質、有質量的客用品,不忽略每一點每一滴的細節服務,衷心地期待您的再次光臨,祝您生活愉快!
Guest User
Boutique Queen Room
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 21, 2024
非常滿意,傢俱是新中式的,乾淨,通風很好。
Translate
Response from Property: 親愛的客人您好,感謝您在旅途中的選擇,為您提供舒適乾淨的住宿環境,貼心暖心的服務,都是我們義不容辭的責任與不變的追求,很榮幸能得到您的喜愛,給您提供舒適的環境,熱情貼心的服務是我們的責任,再次感謝您的支持和厚愛,我們正在成長中,期待您的再次蒞臨 祝您萬事順利 心想事成。