Apex City of Edinburgh Hotel Reviews

Response from Property: Dear,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced with Google Maps and the parking situation. We understand how frustrating this must have been and appreciate your patience.We are delighted to hear that you enjoyed our hotel's location and found it to be more spacious than expected. Your kind words about our rubber ducky brought a smile to our faces!We strive to provide the best possible experience for our guests, and your feedback is invaluable in helping us improve. We hope to have the pleasure of welcoming you back in the future and providing you with an even better stay.Warm regards,Sathish - Night Manager,Apex City of Edinburgh

Response from Property: Dear Guest,Thank you so much for your wonderful review! We are thrilled to hear that you had a perfect stay with us and that you enjoyed our surroundings, amenities, cleanliness, and service. Our team takes great pride in providing exceptional experiences, and your kind words are truly appreciated.We are delighted that our location and staff met your expectations and contributed to a memorable stay. Your feedback motivates us to continue delivering the highest standards of hospitality.We look forward to welcoming you back in the future. Warm regards,Sathish - Night Manager,Apex City of Edinburgh

Response from Property: Dear Guest,Thank you for your kind words and for choosing to stay at the Apex City of Edinburgh Hotel. We're delighted to hear that you found our reception staff welcoming and that your check-in and check-out process was smooth. It's wonderful to know that you had an excellent stay with us, even though you had to depart early and missed breakfast.We hope to have the pleasure of welcoming you back in the future, perhaps for a longer stay where you can enjoy our breakfast offerings. Warm regards,Sathish - Night Manager,Apex City of Edinburgh Hotel

Response from Property: Dear Dia,Thank you for your wonderful feedback! We are delighted to hear that you had a great stay and found our location convenient for exploring the city’s attractions. It’s also fantastic to know that you appreciated our friendly hospitality and room service.Your kind words mean a lot to us, and we look forward to welcoming you back to Apex City of Edinburgh in the future.Best regards,Sirine | Duty ManagerApex City Of Edinburgh.

Response from Property: Dear Hing Hong,We appreciate you taking the time to share your feedback with us. Please accept our sincere apologies for the inconvenience caused by the absence of hot water for the beginning of your recent stay in one of the rooms. Although we immediately took the measures to address the problem, the reality was that we were not able to fix it right away. We acknowledge that we exceptionally failed to provide this basic service to one of the rooms, therefore those nights were fully refunded (50% as promised to you during your stay). We understand the frustration regarding the time it might have taken for the refund to be shown in your account, but sadly it did not depend on us, as it was not paid directly to us: we informed the 3rd party you booked through, which promptly confirmed the refund process, but that its process might take a while (we trust that you were kept informed at all times).Additionally, we would like to note that during your stay with us, we extended an additional gesture of goodwill by offering complimentary breakfast for the duration of your stay for both rooms. This was meant to further express our commitment to ensuring your experience with us was exceptional.Thank you for your understanding and patience in this matter. Your comfort and satisfaction are of utmost importance to us and we value all guest feedback. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay.Warm regards,Sirine | Duty ManagerApex City Of Edinburgh.

Response from Property: Dear Ym, Thank you for staying at Apex City of Edniburgh Hotel and taking your time to share your feedback. We are delighted to hear you enjoyed the time and our hotels facilities, however would like to apologise for any inconvenience experienced due to billing inaccuracy. I have shared your feedback and provide more training for the team to ensure it does not occur again.Thank you, we hope we can welcome you back here soon,Kind regards,Judita VenskauskaiteAssistant Front Office Manager

Response from Property: Thank you for sharing your feedback about your recent stay at the Apex City of Edinburgh Hotel.It's delightful to hear that you enjoyed our choice of shampoo and shower gel, as well as the view of the castle from our hotel. Our goal is always to ensure our guests feel comfortable and have a memorable experience.I deeply apologize for the oversight regarding the double charge. While I'm glad that our staff was courteous in addressing the situation, I understand that such inconveniences should not occur in the first place. I assure you that we'll review our billing processes to prevent similar issues in the future.Your understanding and positive mention of our staff are much appreciated. We value your feedback and hope to have the pleasure of welcoming you back on your next visit to Edinburgh.Warm regards,George MiliarasFront Desk Duty ManagerApex City of Edinburgh Hotel

Response from Property: Dear Vinci,Thank you for your kind words about our convenience. We strive to provide a seamless and enjoyable experience for all of our guests. We truly appreciate you choosing to stay with us and hope to welcome you back in the future.Warm regards, Natalia - Assistant Front Office Manager, Apex City of Edinburgh

Response from Property: Dear Guest,Thank you for choosing to stay at Apex City of Edinburgh and for taking the time to share your positive experience with us!We're thrilled to hear that you had a great stay. Providing excellent service and creating memorable moments for our guests is our top priority.We look forward to the opportunity to welcome you back for another fantastic stay in the future.Kind regards,Natalia Kumosz | Assistant Front Office Manager

Response from Property: Thank you for your succinct and positive feedback about your stay at the Apex City of Edinburgh Hotel.We're delighted to hear that our hotel provided the convenience you sought as a pass-by traveller. We strive to ensure that every guest, whether staying for a short period or an extended visit, finds our facilities and services up to the mark.We appreciate your choosing us for your journey and hope to be your preferred choice the next time you pass through Edinburgh.Safe travels,George MiliarasFront Desk Duty ManagerApex City of Edinburgh Hotel

Response from Property: Dear Guest,Thank you for sharing your detailed feedback about your recent stay with us. We are delighted to hear that you enjoyed the convenience of our luggage storage service and the comfort of our room amenities, including the well-lit table lamps and the cozy sofa bed.We appreciate your constructive comment regarding the bathroom sink drainage and will address this promptly to ensure an even better experience for future guests. It's wonderful to know that our wireless network met your expectations and that you found our goodnight milk service helpful.Your recommendation means a lot to us, and we look forward to welcoming you back to our hotel in the future.Warm regards,Sathish - Night Manager,Apex City of Edinburgh