Bolian Resort & SPA Reviews

Response from Property: Dear guest，Thank you so much for taking the time to share your wonderful experience at our hotel! We're absolutely thrilled to hear that you enjoyed our diverse hot springs, the stunning location by the waterfall, and the meticulously prepared special dinner. It's heartening to know that our thoughtful gifts and dedicated staff added to the overall charm of your stay.We sincerely appreciate your kind words about our breakfast quality, and we've noted your feedback regarding the variety. Your insights are invaluable as we're constantly striving to enhance our offerings.Regarding the language barrier at the reception, please accept our apologies. We understand how important effective communication is, especially for international guests, and we're actively working on improving our team's English proficiency. This will ensure that all our guests, regardless of their native language, feel welcome and well - taken care of.We hope to have the pleasure of welcoming you back soon for an even more seamless and enjoyable stay!Best regards,-Service Team Bolian Resorts &SPA Huangguoshu

Response from Property: Dear Guest,Thank you for choosing our Huangguoshu Bolian Resorts & Spa hotel, your wonderful experience. We are delighted to hear that you enjoyed the upgraded room with its spacious living room, bedroom, well-appointed bathroom, and the relaxing hot tub on the balcony. It's also great to know that our service and breakfast met your expectations.We are glad the shuttle service was convenient for you and that you could easily access the Huangguoshu Waterfall and other scenic areas like the Tianxingqiao Scenic Area. We look forward to welcoming you back in the future and providing you with another memorable stay.Best regards, Huangguoshu Bolian Management Team

Response from Property: Dear guest, thank you for choosing to stay at Huangguoshu Bolian Resorts & SPA Hotel and sharing your stay experience. We are pleased to hear that you have had a pleasant and comfortable stay experience. Your recognition is also the driving force for our continuous progress and efforts. Huangguoshu Bolian Hotel is located in the core area of the scenic area, only 3-5 minutes away from the ticket gate of the Great Waterfall scenic spot. Surrounded by mountains, the scenery is beautiful and the location is unique. We look forward to meeting you again in the near future. At Huangguoshu Bolian Hotel, all hotel staff will be dedicated to serving you.

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Huangguoshu Bailian Hotel, and thank you for your five-star praise! Bailian always puts guest experience first. The hotel is close to the Huangguoshu Waterfall scenic spot, with a unique natural environment, convenient scenic spot fast access and considerate pick-up and drop-off services, just to help you eliminate the fatigue and tediousness of the journey, so that you can travel to the scenic spot without worries. I am very pleased that the hotel's convenience and the welcoming ceremony can be a warm opening for your journey. The clean facilities of the lake view room, the quiet environment of the lake, and the thoughtfully prepared fruit plate desserts and bathing products are all our daily polishing. We are very sorry for the small situation that occurred during the stay. Fortunately, your understanding and the manager team handled it properly at the first time, which also made us more determined to serve Bailian. The recognition of you and your family is the greatest encouragement. All the staff of Bailian always look forward to presenting you with more comprehensive services next time with a sincere heart, so that every stay will become a good time worth remembering! I wish you a happy life!

Response from Property: Dear guest: Hello! Thank you very much for staying at Huangguoshu Bailian Hotel, and thank you for your detailed and sincere feedback! We are very pleased to learn that the water quality and temperature of the hotel's hot springs, the service attitude of the staff in various positions, and the convenient geographical location have been recognized by you. The hotel is close to the Huangguoshu Waterfall scenic spot, with a unique natural environment, convenient scenic spot fast access and considerate pick-up and drop-off services, just to help you eliminate the fatigue and tediousness of the journey and make the scenic spot worry-free. Regarding the opening hours of the hot springs you mentioned, we have taken into account the optimization and provided guests with more flexible experience time. We deeply apologize for the improper service of the travel photography team, the efficiency of catering and the taste problems. The improper communication of the travel photography personnel failed to show the due professional attitude, and we have seriously rectified the team; the catering department will also strengthen process control, optimize the menu design, improve the speed and quality of the meal, and ensure that the dining experience matches the service value. At the same time, regarding the suggestions on the lack of leisure areas in the hotel, we will further improve them in combination with the planning. Each of your suggestions is a direction for our improvement. We sincerely hope that we will have the opportunity to make up for this regret in the future and bring you and your family a more perfect holiday experience! I wish you a happy life!

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at the Brilliant Hotel and for taking the time to write this meticulous stay experience. The recognition and encouragement between the lines of your words, like a beam of light, illuminate the hearts of each of our staff members, and make us feel that all our efforts and dedication are of great significance. First of all, we must express our gratitude to you solemnly. Thank you for your affirmation of the hotel service team-Xiao Chen and Xiao Shao from the reservation department contacted you as soon as possible and took the initiative to coordinate the admission arrangements, Master Jia from the pick-up station communicated the details in advance and sent a thoughtful little gift, Brother Xie from the shuttle bus patiently explained the local customs while waiting, and the front desk staff responded to your urgent needs in a timely manner. These warm moments all come from the "customer-centric" concept that we have always adhered to. We will convey every name and every detail you mentioned to our partners one by one, so that this sincere feedback will become their motivation to move forward. Secondly, I am particularly pleased to learn that the hotel's environmental facilities have added comfort and surprise to your and your elders' journey. We hope to provide more convenience for family travel with practical actions; the hot spring private soup that comes standard in each room is to help you wash away your fatigue with a pool of warm water after visiting the mountains and rivers. The green shadows of the garden in the morning and the quiet night tea at night, if you can feel a moment of tranquility and relaxation, it is our original intention to create a "home on the journey". Regarding the suggestions for the breakfast package, we carefully recorded them with great gratitude. We are very sorry that we did not understand your eating habits and quantity requirements in advance, resulting in food waste. We have quickly communicated with the catering team, and will optimize the package introduction process in the future, actively provide quantity instructions when booking, and reserve the "personalized adjustment" option for guests, so that every meal can meet the needs and make the best use of it. Your suggestions not only help us find the shortcomings in our service, but also bring us one step closer to the goal of "perfection". From choosing Brilliant when planning your trip, to every thoughtful feeling during your stay, to your willingness to recommend us to friends when you leave, your trust and support along the way are invaluable to us. We know that the beauty of Huangguoshu is intoxicating, and Brilliant hopes to be the "warm companionship beyond the mountains and rivers" in your memory - whether it is the convenient fast lane, 24-hour online service response, or the humanistic care hidden in the details, all are just to make your journey less busy and more relaxed. Thank you again for your sincere sharing, and look forward to meeting you again in the four seasons of Brilliant ~ I wish you and your family all the best, peace and joy!

Response from Property: Dear guest: Hello! Thank you very much for choosing Huangguoshu Bailian Hot Spring Hotel and sharing this warm experience! From the expectation at the time of booking to the satisfaction at the time of leaving the hotel, your smooth journey is our most cherished feedback. The waterfall viewing room incorporates the magnificence of the Huangguoshu Waterfall into the window, and you can enjoy the scenery with the fragrance of tea. This comfort is exactly the poetic feeling of travel we want to create for you; the hot steam of the hot spring pool can dispel the fatigue of the journey, and it is also the comfortable moment we guard with our heart. I am especially moved by your recognition of the staff's service. The team practices the "home away from home" service with professionalism and enthusiasm. Your affirmation is our greatest encouragement. If you come here again, Bailian will still use the sound of waterfalls as music and hot springs as wine, waiting for you to return to this poetic realm. I wish you a smooth road ahead and smooth journey! I wish you a happy life!

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Huangguoshu Bailian Hotel and sharing this warm experience! I am very happy to bring you a satisfactory experience this time. The hotel's delicate presentation of Chinese aesthetics and integration into the decoration, courtyard and fragrance, the ingenuity of hot springs and food, and the enthusiastic service of the staff are all more meaningful because of your recognition. In addition, the hotel is close to the Huangguoshu Waterfall Scenic Area, with a unique natural environment, and the convenient entrance provided by the hotel makes your travel more convenient. We all remember your recognition of the service and your expectations of the Bailian brand. We will continue to polish the service with our heart, and look forward to meeting you again in more Bailian in the future, and appreciate the thousands of styles of Chinese aesthetics together~ I wish you a happy life!

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Huangguoshu Bailian Hotel. Thank you for your sincere and comprehensive sharing! We are honored to receive your recognition of the butler service. The team always takes "responsiveness" as the service principle, just to make every guest feel at ease and comfortable. We are delighted to know that you like the quality of breakfast and the night tea experience. The tea fragrance and scenery under the night are indeed unique, and we are sincerely happy that they coincide with your expectations. Regarding the issues you reported, we have put the renovation plan on the agenda, and strive to greet every encounter in the future with a brand new look. Your suggestions are an important driving force for our progress. We look forward to bringing you a more perfect stay experience when we meet again next time! I wish you a happy life!

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Huangguoshu Bailian Hotel and taking the time to share such a heartwarming experience! We are honored to know that you have highly recognized the hotel's geographical location, thoughtful service and beautiful environment. The hotel is located in the core area of ​​the scenic area. The unique location advantage allows you to easily embrace the beautiful scenery without rushing. In the evening, stroll to the edge of the cliff, in the quiet atmosphere with few people, and feel the majestic momentum of the waterfall pouring down at close range. This unique viewing experience is exactly what we hope to create for every guest. Unforgettable moment. We always believe that meticulous service is a bridge to convey warmth. From the convenient arrangement of free pick-up and drop-off at the visitor center to the delicious dishes carefully prepared by the chef of the restaurant, every link embodies the team's heart. We are even more encouraged to receive your praise for the taste of the restaurant. In the future, we will continue to improve the quality of service and continuously optimize the details. We look forward to welcoming you again with richer experience and more thoughtful service, and continue to write more beautiful journey memories for you!

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Huangguoshu Bailian Hotel, and thank you for sharing your stay experience in detail! I am delighted to learn that the details such as the hot spring facilities in the room, the Dyson hair dryer, the quiet atmosphere of the outdoor hot spring area, and the thoughtful shuttle service have left you with a good impression; the children have gained joy in the tie-dye and batik experience, and the smart figures of the little squirrels in the forest have added fun to the journey, which makes us feel warm. Regarding the issues of staff allocation and meal delivery efficiency in the dining area, we have attached great importance and actively optimized them, striving to achieve a better balance between quality and speed. I look forward to meeting you again next time with more comprehensive services to accompany you to continue your pleasant vacation time!

Response from Property: Dear distinguished guest: Hello! Thank you very much for choosing Huangguoshu Bailian and taking the time to share detailed feedback! We treasure every word of your feedback, and we also express our sincerest apologies for not letting you feel the consistent quality and warmth of Bailian this time. We are deeply sorry to learn that this stay did not meet your expectations of the Bailian brand. Regarding the details of room hygiene, item configuration, and scenic spot ticket arrangements, we have reviewed and optimized them one by one as soon as possible. In terms of hygiene, the inspection standards will be strengthened, and the verification process of room supplies will be upgraded; during the May Day period, the passenger flow was huge, and due to communication and connection problems, the ticket service will also improve the communication mechanism to ensure that the message is delivered more timely and efficiently. Each of your suggestions is an important direction for our improvement. We sincerely hope that in the future we will have the opportunity to bring you a brand new experience and regain your trust in Bailian! Thank you again for your frankness, your voice is our driving force. I sincerely look forward to meeting you again in Bailian in the future, so that we can present you with the warmth of home again!

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Huangguoshu Bailian Hotel and sharing your valuable experience! I am glad that the privacy of the hotel's single-family villa rooms, the natural environment surrounded by forests, and the timely response of the hotel service team can bring you a comfortable and pleasant stay. Your recognition gives us great encouragement! The hotel is close to the Huangguoshu Waterfall scenic spot, with a unique natural environment, convenient scenic spot fast access and considerate pick-up and drop-off services, just to help you eliminate the fatigue and tediousness of the journey, so that you can travel to the scenic spot without worries, plus the health resort lifestyle created by Bailian Hotel, it will definitely give new and old customers a refreshing feeling. May all the good things happen unexpectedly. Thank you again for your love and affirmation of Bailian Hotel. I look forward to seeing you again next time. I wish you a happy life! Everything goes well!

Response from Property: Dear guest: Hello! Thank you very much for choosing Huangguoshu Bailian and taking the time to share this heartwarming experience! We are honored by your recognition. The hotel housekeeper team creates the warmth of "home" for every guest with meticulous service. The enthusiasm of the staff also stems from the adherence to quality service. Your affirmation is our driving force. The hotel is also located in the core area of ​​the scenic area. It takes only 3-5 minutes to get to the ticket gate of the Great Falls and the viewing platform of the Great Falls. There is also a convenient fast access to the Great Falls scenic area and a considerate pick-up service. In addition, the rich choice of dinner in the hotel's Chinese restaurant and the poetic morning beauty next to the waterfall hope to become a unique memory of your trip. I look forward to continuing to accompany you to encounter more beauty with excellent viewing angles and considerate services in the future. Huangguoshu Bailian is waiting for your return at any time! I wish you a happy life!