Guangzhou Hehui Hot Spring Hotel (Baishuizhai Resort) Reviews

Response from Property: Dear Valued Guest,Thank you so much for taking the time to share your detailed and thoughtful review of your stay with us! We are delighted to hear that you found our resort lovely and family-friendly, and that you enjoyed the secluded atmosphere we aim to provide.We truly appreciate your kind words about our attentive staff. We strive to ensure that all our guests feel well taken care of, and we’re glad to know that our team was able to assist you when needed. We also appreciate your note about the language barrier – we are continuously working on improving our multilingual services to better accommodate our international guests.It’s wonderful to hear that you enjoyed our buffet dinner and found the pricing reasonable, especially for your son. We’re glad you’re considering trying our Chinese Restaurant and high tea package on your next visit – we’re confident you’ll enjoy those as well!Thank you for the helpful tip about our laundry service and the recommendation to bring extra bathing suits and floating toys for the kids. We’re sure this will be very useful for future guests.We are thrilled that you are considering a return visit and would love to welcome you back to experience even more of what we have to offer. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.

Response from Property: Dearest friend! Thank you for choosing to stay at Guangzhou Hehui Hot Spring Hotel and sharing your stay experience with us so attentively. We are also very glad that you can spend a wonderful holiday here. We hope that you will give us a full score next time, because your satisfaction is our greatest motivation.

Response from Property: Dear guests, hello! I'm glad that you had a wonderful holiday in the hotel. Your comments are an affirmation of our hotel environment. We look forward to your next visit!

Response from Property: Dear guest,Thank you for choosing Guangzhou Hehui Hotspring Hotel and taking time out of your busy schedule to give us your valuable online comments and It really gives us the greatest pleasure to know that you are pleased with our property good location.we were most disturbed to learn of your part disappointments which you have encountered during your recent visit at our property.i.e.there are no towel at hot springs,some staff of the children's playground land seems to tired even restaurant didn't refill food after 7pm as wellPlease accept our sincere apologies also please rest assured

Response from Property: Dear Distinguished guest,Thank you very much for taking the time to share your experience with us.It gives us great pleasure to know that you were pleased with our services and facilities during your stay. We appreciate your patronage and look forward to welcoming you back at your next stay!

Response from Property: Dear friend! Sincerely thank you for choosing Guangzhou Hehui Hot Spring Hotel and give us full recognition! Simple and clear words express your affirmation and praise for us, we will continue to adhere to the service tenet of "what you think, gather your pleasure", and create a warm holiday paradise for the majority of domestic and foreign tourists, sincerely looking forward to your visit again.

Response from Property: Dear guests, hello! Thank you for choosing to stay at Guangzhou Hehui Hot Spring Hotel and share your stay with us. From your reviews, we regret that this stay did not meet your expectations and we apologize for that. In the future, we will continue to provide good service and strive to provide guests with efficient, professional service and comfortable environment. We look forward to feeling our progress next time. Have a great life!

Response from Property: Dear guests, seeing your sincere recommendation, we will start the "flower-sprinkling mode" right on the spot! 🎉For less than a thousand yuan, you can get the beautiful scenery of the mountains and the lake, more than a dozen hot spring pools, a super large swimming pool, a room for bathing and super affordable children's breakfast. The main feature is that it is a "cost-effective king"! Xiao Peng was so happy to receive the compliment that he was about to "fly"~ Making your stay comfortable and cost-effective is our biggest motivation! Hurry up and move your stool and wait for you to come back next time to unlock more happiness!

Response from Property: 看到您用"安心舒服"來形容這次入住，Wendy和整個團隊都感到無比幸福！您知道嗎？每天清晨，我們都會互相鼓勵："要用今天的服務，換來客人明天的想念"。您願意再次選擇我們，就是對我們最大的肯定！

Response from Property: 感謝您的暖心認可！Wendy管家細緻周到的服務能讓您感受到如家人般的呵護，我們深感榮幸～始終以超越期待的貼心服務陪伴每位家人的旅程，是Wendy和團隊的初心。您的鼓勵會第一時間傳達給她，這份信任也將成為我們不斷打磨細節的動力！期待下次相遇，繼續為您定製專屬美好時光，隨時恭候回家～❤️

Response from Property: Baozi's heartfelt praise made us go in circles~🥳 To ensure the happiness and sweet dreams of the whole family, our hotel's "surprise maker" must include chicken legs! 🍗 Birthday cakes are the romance we hide in the details. Maggie was so proud of receiving the compliments~ Every corner of the hot spring area is guarded by us in a "cleanliness-obsessed" way. Next time you come, we want to unlock more warm details for you~ We'll be waiting for you to come home anytime! 💖✨

Response from Property: 🌿Thank you for stamping this warm experience with the "super satisfaction" seal! From the overflowing fat fragrance of the seafood buffet to the perfect 45-degree folding of the quilt corner, every sparkle in your eyes is our proudest service guide~ I heard that the child smiled at the lobster with his eyes bent, and the waiter turned around and sent two more desserts-there is no standard answer here, only the clumsy sincerity of quietly multiplying "like" by three. The evening breeze of Baishui Village is practicing new songs, waiting for you to listen to it one day, let the hot spring pool be a VIP seat, and the starry sky automatically turns on the surround stereo~The password of home is always the depth of your dimples when you smile, welcome to come back and tune into the happy band at any time! 💫

Response from Property: 尊敬的賓客，感謝您的反饋！未能讓您體驗滿意我們深表歉意。關於您提及的服務體驗，我們已重點記錄並即刻優化：加強管家團隊情景預判培訓，升級客房服務響應機制，確保每位家人的需求被更精準捕捉與滿足。白水寨的山水常在，而我們追求完美的腳步永不停歇。誠邀您再次歸來，見證我們的蜕變，重獲那份配得上您期待的完美體驗。祝安好！

Response from Property: 🌿親愛的貴賓家人，您好呀！看到小朋友在獨立小温泉玩得開心，我們心裏也暖暖的~您發現的這些貼心細節，正是我們最想為家庭賓客打造的温馨體驗呢！【您喜歡的亮點】✨幽雅環境：我們的園林師每天都會修剪花草，保持最美狀態✨親子戲水區：新增了可愛的水上玩具，小朋友玩得更盡興～✨小彭管家：您發現的這位"秒回能手"，正在準備考取金鑰匙認證呢~【温馨小貼士】下次來可以試試：🌙 傍晚時分的温泉，水温最舒適🎨 小童手工坊的温泉主題DIY活動感謝您像朋友般的真誠建議，我們一定會把房間衞生做得更完美！期待很快能再次迎接您全家，小彭説她已經準備好小朋友最愛的小禮品啦~祝闔家歡樂，幸福像温泉水一樣暖融融！