Intersection of South of Guangzhou Avenue and Diejing Road (Hesheng Square), Haizhu District, Guangzhou, Guangdong, ChinaView Hotel Details
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Xing Lun Hotel Guest Reviews
4.4/5
591 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(591)
Positive reviews(550)
Reviews with photos/video(231)
Near shopping area(56)
Classy environment(52)
Friendly front desk staff(51)
Convenient for shopping(50)
Many amenities(41)
Easy to get around(37)
Large rooms(36)
Perfect for business trips(17)
Negative reviews(41)
Anonymous User
Discount Twin Room
Stayed in Nov 2024
Travel with friends
2 review
3.0/5
Posted on Nov 20, 2024
Only good for sleeping and nothing else, the place wasn’t expected. It’s not only an hotel, it’s a mix of everything and the service check-in is a bit odd.
Response from Property: [High-rise rooms offer views of Haizhu Lake or city night views, and the air conditioner has cooling and heating functions] Dear guests, thank you for your stay. We will follow up on the shortcomings, improve the high-quality and excellent customer service standards, and strive to create a comfortable and warm stay experience for every guest. Thank you again for your comments, and sincerely look forward to your visit again!
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RebeccaZzzz
Double Room
Stayed in Sep 2024
Travel with friends
4 review
3.5/5
Posted on Nov 27, 2024
I was very disappointed in the security of this hotel. Firstly, when we came back to the hotel on the second day at ~6pm ish, we found our room door open with no one inside. Apparently, one of the cleaning ladies left our door open after they finished cleaning and it was like that for hours! I went downstairs to the lobby to talk to the the front desk and they went with us back to the room to see if we lost anything. Luckily we did not lose anything of value but this was a huge disappointment!
Another incident happened when we were in the lobby. An prior guest had walked in and said that they forgot to return the spare key when they checked out. The receptionist then put that key down on the table and had walked off. This was shocking to me because
1. They didn't log who had requested for spare keys. They give only 1 key and then any additional was to be requested and they didn't log this at all
2. Each key was marked with the room # so it's the same key that prior guests and future guests will be using.
If this is the case, they need to have better security!
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Response from Property: Your feedback is very detailed and on point, providing a comprehensive and in-depth analysis of the hotel's security shortcomings, which will provide valuable references for the hotel to improve its service quality. We use one key card per room, and when a guest checks out or fails to return their key card, we will deactivate and replace the card. If a guest uses a spare key, we will make a note in the system, so there will be no case of a new guest using the same key as an old one.The situation where you found the door to your room open upon returning to the hotel is indeed a serious security issue. We will strengthen our employees' safety training and ensure that the door is closed after each room is cleaned. We apologize sincerely for this and promise to take measures to prevent similar incidents from happening again. We will take your feedback seriously and continuously improve our service quality to provide our customers with a safer and more comfortable stay experience.
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TomD92
Double Room
Stayed in Apr 2024
Solo travelers
12 review
3.7/5
Posted on Apr 17, 2024
This is a decent medium range hotel however I have a few grievances with it. Firstly I was checked in to a twin room instead of a double, and the twin room in question had water all over the floor. The room was promptly changed however to what I had booked, after I went back down to reception.
Then, the hotel is advertised as having a gym, but it doesn’t. The receptionist told me I could go to a gym nearby at extra cost.
The towels provided aren’t proper towels, they’re thin single use towels, the kind provided in hospitals.
Other than that, the room was spacious and reasonably comfortable, the location isn’t bad, there’s a mall next door but it takes more than 20 minutes to walk to the nearest metro and the route is… quite the sensory experience.
Altogether this isn’t a bad hotel but I specifically booked it because it advertised itself as having a gym so I was left disappointed.
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Response from Property: Dear guests, thank you for your recognition of us. Every slight demand of guests is the direction of our sincere efforts. We will work harder to give you the feeling of home. We look forward to your next trip, and we will create more perfect services for you.
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Hau ming
Double Room
Stayed in May 2024
Solo travelers
8 review
3.7/5
Posted on May 29, 2024
Everything find
Response from Property: Dear guests, thank you for your recognition of us. Every slight demand of guests is the direction of our sincere efforts. We will work harder to give you the feeling of home. We look forward to your next trip, and we will create more perfect services for you.
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uyury_1985
Double Room
Stayed in Oct 2023
Business travelers
4 review
3.0/5
Posted on Nov 4, 2023
Convenient location is the only good thing about this place.
Impossible to lock the doors (even the one in the bathroom). Stains, chipped furniture, god knows what happened to that wall… The place is relatively clean though. But I was quite annoyed that cleaning Ayi entering the room even with the sign “Do not disturb” hanging on the door knob.
To avoid your guests’ disappointment please use the real photos of your rooms or make the rooms look like the photos.
Never again.
Response from Property: Dear guest, thank you for your stay. We will follow up on the deficiencies, improve high-quality and excellent customer service standards, and strive to create a comfortable and warm stay experience for every guest. Thank you again for your review and we sincerely look forward to your visit again!
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David Yasin
Double Room
Stayed in Aug 2023
Business travelers
2 review
3.5/5
Posted on Aug 17, 2023
Nice place but for forigens its far away from facilitites
Good luck
Response from Property: 尊敬的貴賓,感謝您的入住,我們將不足的方面落實跟進,提升高品質優秀的對客服務標準,竭力為每一位客人打造舒 適温馨的入住體驗。再次感謝您的點評,真誠期待您的再次光臨!
Guest User
Apartment Double Room
Stayed in Oct 2023
Business travelers
1 review
4.7/5
Amazing
Posted on Jan 22, 2024
Close to shops and a large variety of food such as many Chinese restaurants and small eateries plus many western food take away brands. McDonald's, Burger King, Pizza Hut, Subway and Taco Bell and more. So great location to stay as lots of convenient shops around you. Staff do their best to help with the aid of translator language apps. Rooms have everything you could need including washing machines. Service each day and 2 bottles of water. Only negative was the internet was not usable even with staff help it would not work in our rooms on 7th and 9th floor. Buy a Chinese phone sim to use internet is best choice. Would stay here again for its closeness to all key things including a few nearby massage shops if you have been walking all day at the Canton Fair. They also provide a free bus to and from canton fair if that is why you are staying here. Last point is excellent water pressure showering 😀
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Response from Property: 【設施完善,廚房、洗衣機、冰箱一應俱全】星兒堅信,服務於細微處方可見真心。出門在外,難免有羈旅之感,我們所有的細心、用心都為了使您即在便路上亦能感受到温暖和關懷,不再感到獨在異鄉為異客。感謝您的好評及肯定,讓居兒信心滿滿,期待與您重逢
Guest User
Discount Twin Room
Stayed in Mar 2025
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 7, 2025
The location is easy to find, right next to Hesheng Plaza, and next to Wanda Plaza. There are many delicious restaurants nearby, and it is also close to Guangzhou Tower. It is very convenient for business trips. The room is spacious, clean, and has a light fragrance. There are disposable bath towels, which is great.
Original TextTranslated by Google
Response from Property: [Near Kecun Station, the intersection of Metro Line 3 and Line 8] Dear guests: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood remains unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you!
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Futing
Discount Twin Room
Stayed in Feb 2025
Family
9 review
3.5/5
Posted on Feb 28, 2025
Although the hotel is a little far from the subway station (10-15 minutes), it is very convenient for eating.
All sanitary products are disposable, and environmentalists recommend bringing your own towels.
The bedding is relatively clean, but the other facilities are not so clean.
On the second day, we requested a lot of extra bottled water, which was a very good service. 
It is very close to Guangzhou Tower, 7~10 minutes by taxi. Recommended by friends who come to take night photos. It is not recommended to take a cruise. We took a taxi to the riverside trail opposite the tower and took very clear photos.
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Original TextTranslated by Google
Response from Property: [Near Kecun Station, the intersection of Metro Line 3 and Line 8] Dear guests: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long time passes, our mood remains unchanged. Enjoy life, share joy, thank you for your love for us, because with you, we are happy!
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Guest User
Double Room
Stayed in Feb 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 20, 2025
The hotel service is very good, very enthusiastic, and the service attitude is particularly good. The indoor sanitation is very clean. The room is well soundproofed and very quiet, which does not affect sleep. It is very comfortable to live here. I will come again in the future. No thunder!
Original TextTranslated by Google
6/9
Response from Property: [Near Kecun Station, the intersection of Metro Line 3 and Line 8] Dear guests: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood remains unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you!
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macaucherry
Superior Twin Apartment Room
Stayed in Feb 2025
Family
7 review
3.0/5
Posted on Feb 3, 2025
The cleanliness was not up to standard. I just slept for a few hours and then left. I won't stay here again next time.
Look at the pictures yourself. The hairpin is not mine. The bedside table is very dusty. I don’t want to stay in the bathroom.
Original TextTranslated by Google
Response from Property: [Near Kecun Station, the intersection of Metro Line 3 and Line 8] Dear guests: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood remains unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you!
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Guest User
Discount Twin Room
Stayed in Jan 2025
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Clean, hygienic and tidy, we arrange for relatives and friends to stay here when they come.
Original TextTranslated by Google
Response from Property: 【臨近地鐵3號線和8號線交匯處客村站】尊敬的賓客:您好!有時幸福衹是一種感覺,衹要用心感受,它時刻縈繞在我們身 邊, 記憶中的很多東西,因為幸福的感覺,時間再久,心境依然不變。享受生活,分 享喜悦, 感謝您對我們的喜愛,因為有您,我們是幸福的!
Guest User
Double Room
Stayed in Dec 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 3, 2024
This hotel is like a paradise hidden in the city. It is located next to Wanda Plaza in Haizhu District, and the surrounding environment is unique. There is a stream, many birds chirping, and egrets. The interior decoration is full of literary and artistic atmosphere and creative elements, and beautiful photos can be taken in every corner.
Each room has its own characteristics. The one I stayed in was inspired by the linear space, and the wooden furniture exudes a natural fragrance. The bedding is soft and clean, and it is also equipped with special aromatherapy, which has a great sleep-aiding effect.
The girl at the front desk is warm and hospitable, like an old friend. She not only shared the local travel guide, but also here, you can deeply feel the local customs and experience the unique accommodation fun. It is a treasure place for those who pursue a special accommodation experience.
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Original TextTranslated by Google
Response from Property: [Near Kecun Station, the intersection of Metro Line 3 and Line 8] Dear guests: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood remains unchanged. Enjoy life and share joy. Thank you for your love for us. We are happy because of you!
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Guest User
Discount Twin Room
Stayed in Nov 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Nov 28, 2024
This hotel is really a treasure! As soon as I arrived at the hotel, I felt the warm service, which made me feel warm. The room was clean and spacious, with large windows and a good view. The breakfast was very rich, with many local specialties to taste, and the taste was authentic. Moreover, the surrounding area of the hotel was very quiet, and I had a very good rest. I must give it a good review!
Original TextTranslated by Google
Response from Property: 【臨近地鐵3號線和8號線交匯處客村站】尊敬的賓客:您好!有時幸福衹是一種感覺,衹要用心感受,它時刻縈繞在我們身 邊, 記憶中的很多東西,因為幸福的感覺,時間再久,心境依然不變。享受生活,分 享喜悦, 感謝您對我們的喜愛,因為有您,我們是幸福的!
Guest User
Discount Twin Room
Stayed in Nov 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 28, 2024
The hotel is impeccable in every aspect! The location is convenient, close to the subway station and popular attractions, and travel is easy. The hotel lobby is beautifully decorated, the rooms are spacious and comfortable, and the facilities in the room are complete and convenient to use. The dining is even more remarkable, and the rich food can meet the taste needs of the whole family, and it has received constant praise!
Original TextTranslated by Google
Response from Property: [The room is spacious and bright, with a floor height of 3.5 meters and north-south convection] Dear guests: Hello! Thank you very much for your support and recognition of the apartment in all aspects. Everything we do is to bring a different vacation to every guest. We are very touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.