Xana Hotelle (Guangzhou Jiahe Wanggang Metro Station) Reviews

Response from Property: Hello! Thank you very much for your good comments on our hotel. We are very happy and we will continue to work hard to live up to your good comments. We always believe that good reputation must be recommended by the most sincere satisfaction of the guests, and we are also honored to provide you with the best service. The hotel is strategically located next to Baiyun International Airport, only 4 subway stations away, and the journey takes only 15 minutes. The room is equipped with a 1.8*2 meter bed and high-quality warm bedding, 3D soft hug bed, 360-degree LED dressing mirror, double-door wardrobe, Inevatable toiletries, four-season flower tea bags, and pet jewelry boxes; it is also equipped with a 43-inch or above LCD smart TV, and you can enjoy free high-speed wireless network at any time; it also provides self-service laundry service, ironing racks, baby bathtubs and other baby rentals for you who are tired on the journey. Xiaoxi will continue to grow and hope to provide guests with more perfect services, so that male gods and goddesses can have a sweet sleep and the leisure of afternoon tea and books. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again! Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!

Response from Property: Hello! Thank you very much for your good comments on our hotel. We are very happy and we will continue to work hard to live up to your good comments. We always believe that good reputation must be recommended by the most sincere satisfaction of the guests, and we are also honored to provide you with the best service. The hotel is strategically located next to Baiyun International Airport, only 4 subway stations away, and the journey takes only 15 minutes. The room is equipped with a 1.8*2 meter bed and high-quality warm bedding, 3D soft hug bed, 360-degree LED dressing mirror, double-door wardrobe, Inevatable toiletries, four-season flower tea bags, and pet jewelry boxes; it is also equipped with a 43-inch or above LCD smart TV, and you can enjoy free high-speed wireless network at any time; it also provides self-service laundry service, ironing racks, baby bathtubs and other baby rentals for you who are tired on the journey. Xiaoxi will continue to grow and hope to provide guests with more perfect services, so that male gods and goddesses can have a sweet sleep and the leisure of afternoon tea and books. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again! Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!

Response from Property: Hello! Thank you very much for your good comments on our hotel. We are very happy and we will continue to work hard to live up to your good comments. We always believe that good reputation must be recommended by the most sincere satisfaction of the guests, and we are also honored to provide you with the best service. The hotel is strategically located next to Baiyun International Airport, only 4 subway stations away, and the journey takes only 15 minutes. The room is equipped with a 1.8*2 meter bed and high-quality warm bedding, 3D soft hug bed, 360-degree LED dressing mirror, double-door wardrobe, Inevatable toiletries, four-season flower tea bags, and pet jewelry boxes; it is also equipped with a 43-inch or above LCD smart TV, and you can enjoy free high-speed wireless network at any time; it also provides self-service laundry service, ironing racks, baby bathtubs and other baby rentals for you who are tired on the journey. Xiaoxi will continue to grow and hope to provide guests with more perfect services, so that male gods and goddesses can have a sweet sleep and the leisure of afternoon tea and books. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again! Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!

Response from Property: Hello! Thank you very much for your good comments on our hotel. We are very happy and we will continue to work hard to live up to your good comments. We always believe that good reputation must be recommended by the most sincere satisfaction of the guests, and we are also honored to provide you with the best service. The hotel is strategically located next to Baiyun International Airport, only 4 subway stations away, and the journey takes only 15 minutes. The room is equipped with a 1.8*2 meter bed and high-quality warm bedding, 3D soft hug bed, 360-degree LED dressing mirror, double-door wardrobe, Inevatable toiletries, four-season flower tea bags, and pet jewelry boxes; it is also equipped with a 43-inch or above LCD smart TV, and you can enjoy free high-speed wireless network at any time; it also provides self-service laundry service, ironing racks, baby bathtubs and other baby rentals for you who are tired on the journey. Xiaoxi will continue to grow and hope to provide guests with more perfect services, so that male gods and goddesses can have a sweet sleep and the leisure of afternoon tea and books. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again! Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!

Response from Property: I am so disappointed that I didn't see your 5-point praise. However, I will work harder from today so that you can give us a 5-point praise next time you stay! I look forward to your next visit!

Response from Property: I am so disappointed that I didn't see your 5-point praise. However, I will work harder from today so that you can give us a 5-point praise next time you stay! I look forward to your next visit!

Response from Property: Dear Sir First of all, please allow me to express my sincerest apologies on behalf of the hotel. We are very sorry for the unpleasant stay you had and thank you for taking the time to report these issues to us. Regarding the room hygiene issues you mentioned (such as dirty toilet seat and towels not completely dry, etc.), this is obviously not up to our standards and has failed to meet your expectations. Please believe that this is not the level of service we want to provide to any of our valued guests. We have reported this to the relevant departments and will strengthen training to ensure that similar incidents do not occur again. We are also deeply sorry for the attitude of the front desk staff in handling your complaint and the failure to repair the curtain control system in a timely manner. Every guest deserves respect and efficient service support. We will take immediate measures to improve the communication skills and service attitude of our employees, and conduct a comprehensive inspection of the relevant facilities to ensure that all equipment is functioning properly. You are very welcome to come again and give us a chance to prove that we can do better. Apologize again for this poor experience Best wishes!

Response from Property: Hello! Thank you very much for your good comments on our hotel. We are very happy and we will continue to work hard to live up to your good comments. We always believe that good reputation must be recommended by the most sincere satisfaction of the guests, and we are also honored to provide you with the best service. The hotel is strategically located next to Baiyun International Airport, only 4 subway stations away, and the journey takes only 15 minutes. The room is equipped with a 1.8*2 meter bed and high-quality warm bedding, 3D soft hug bed, 360-degree LED dressing mirror, double-door wardrobe, Inevatable toiletries, four-season flower tea bags, and pet jewelry boxes; it is also equipped with a 43-inch or above LCD smart TV, and you can enjoy free high-speed wireless network at any time; it also provides self-service laundry service, ironing racks, baby bathtubs and other baby rentals for you who are tired on the journey. Xiaoxi will continue to grow and hope to provide guests with more perfect services, so that male gods and goddesses can have a sweet sleep and the leisure of afternoon tea and books. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again! Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!

Response from Property: Dear guest, hello! First of all, we are very sorry for bringing you a bad stay experience. We are deeply sorry. We have communicated with the property to solve this problem. At present, there is no singing on the third floor. Because it is a comprehensive property, the hotel has also negotiated, and they are also installing soundproof rooms. There will be no singing before it is completed. Thank you for your support. If you encounter any problems, you can communicate and negotiate with us. We will give you a satisfactory result. I sincerely apologize to you here and wish you a happy life! Good luck at work!

Response from Property: Hello! Thank you very much for your good comments on our hotel. We are very happy and we will continue to work hard to live up to your good comments. We always believe that good reputation must be recommended by the most sincere satisfaction of the guests, and we are also honored to provide you with the best service. The hotel is strategically located next to Baiyun International Airport, only 4 subway stations away, and the journey takes only 15 minutes. The room is equipped with a 1.8*2 meter bed and high-quality warm bedding, 3D soft hug bed, 360-degree LED dressing mirror, double-door wardrobe, Inevatable toiletries, four-season flower tea bags, and pet jewelry boxes; it is also equipped with a 43-inch or above LCD smart TV, and you can enjoy free high-speed wireless network at any time; it also provides self-service laundry service, ironing racks, baby bathtubs and other baby rentals for you who are tired on the journey. Xiaoxi will continue to grow and hope to provide guests with more perfect services, so that male gods and goddesses can have a sweet sleep and the leisure of afternoon tea and books. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again! Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!

Response from Property: Hello! Thank you very much for your positive review of our hotel. We are very happy and we will continue to work hard to live up to your positive review. We always believe that a good reputation must come from the most sincere satisfaction of our guests. At the same time, we are honored to provide you with the best service. The hotel is strategically located, close to Baiyun International Airport, with only 4 subway stations and a 15-minute drive. The room is equipped with a 1.8*2 meter large bed and high-quality warm bedding, a 3D soft hugging bed, a 360-degree LED dressing mirror, a double-door wardrobe, Inevatable toiletries, four-season flower tea bags, and a pampering jewelry box; it is also equipped with a 43-inch or above LCD smart TVs and free high-speed wireless Internet are available at any time; self-service laundry services, ironing racks, baby bathtubs and other baby rentals are also provided for you who are tired from traveling. Xiaoxi will continue to grow, hoping to provide guests with more perfect services, so that the gods and goddesses can have a sweet sleep and a leisurely afternoon of tea and books. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again! Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!

Response from Property: Hello! Thank you very much for your good comments on our hotel. We are very happy and we will continue to work hard to live up to your good comments. We always believe that good reputation must be recommended by the most sincere satisfaction of the guests, and we are also honored to provide you with the best service. The hotel is strategically located next to Baiyun International Airport, only 4 subway stations away, and the journey takes only 15 minutes. The room is equipped with a 1.8*2 meter bed and high-quality warm bedding, 3D soft hug bed, 360-degree LED dressing mirror, double-door wardrobe, Inevatable toiletries, four-season flower tea bags, and pet jewelry boxes; it is also equipped with a 43-inch or above LCD smart TV, and you can enjoy free high-speed wireless network at any time; it also provides self-service laundry service, ironing racks, baby bathtubs and other baby rentals for you who are tired on the journey. Xiaoxi will continue to grow and hope to provide guests with more perfect services, so that male gods and goddesses can have a sweet sleep and the leisure of afternoon tea and books. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again! Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!

Response from Property: I'm so disappointed that I didn't see my 5-star review. But in order for you to give us a 5-star review next time you stay, Xiaoxi will definitely work hard and work hard from today on! Looking forward to your next visit!

Response from Property: Hello dear guest! I'm sorry to bring you a bad check-in experience. The hotel was newly renovated in 2024, and the room facilities and equipment were all newly replaced. I also asked the chef about the breakfast you reported, and the breakfast time is from 7:30 to 9 ; 30 is breakfast time. If you go too late and breakfast is close to closing, you won’t add more to avoid wasting food. In addition, you mentioned borrowing charging cables. They have been borrowed for the day. We are equipped with loaners on each floor. Power bank, as for the noisy lobby you mentioned, the lobby is a place for guests to rest and is a public place. This is inevitable. I hope you understand. We will humbly accept your opinions and we will be the first to make corrections if we can. time to make corrections. Thank you for your support and valuable opinions. Wish you a happy life!