Shangri-La Guangzhou Reviews

Response from Property: Dear Valued Guest, thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time and aim to exceed expectations through consistent quality and value in our products and services. Perched on the banks of the Pearl River, Shangri-La Guangzhou is adjacent to the Canton Fair Complex and surrounded by 5,800-square-metres of outdoor lush garden, a truly urban oasis in the heart of the city. The hotel is 45 minutes from the Baiyun International Airport and the South Railway Station, and 20 minutes from the East Railway Station, and Pazhou Ferry Terminal is just 3-minute away by walking. The tram beside the hotel provides easy access for guests to the landmarks along the Pearl River, such as Exhibition Center Wharf, Party Pier Bar District, Canton Tower and Zhujiang New Town Central Business District. Thank you for your compliments and looking forward to welcoming you back soon!

Response from Property: Dear guest: Thank you for choosing Shangri-La Guangzhou and sharing your experience with us. Shangri-La has always been true to our mission statement to create unforgettable experiences with hospitality that comes from the heart. The hotel is located on Haizhu Island, surrounded by water. It is adjacent to the Pearl River, the fourth longest ancient river in China. It has an outdoor landscape garden of more than 5,800 square meters, and is equipped with an outdoor swimming pool of about 1,000 square meters and parent-child facilities. It is about 12 minutes' drive away. Arriving at Haizhu National Wetland Park, known as the "green heart of the city", is a veritable "urban oasis". Whether you are looking for authentic local cuisine or discover something new to excite your taste buds, our 7 restaurants, bars and retail stores, including Summer Palace, a Michelin Guide selected restaurant, will present you with the gourmet feast you crave. We hope that by creating a good environment and unforgettable experiences, you can enjoy your stay, whether for work or leisure, and make Shangri-La your best choice for leisure vacations and business trips. Welcome to share more details of your stay with us. Your suggestions and comments are important references for us to consistently provide high-quality services to you and other guests in the future. We sincerely look forward to your visit again!

Response from Property: Dear Valued Guest, thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time and aim to exceed expectations through consistent quality and value in our products and services. Perched on the banks of the Pearl River, Shangri-La Guangzhou is adjacent to the Canton Fair Complex and surrounded by 5,800-square-metres of outdoor lush garden, a truly urban oasis in the heart of the city. The hotel is 45 minutes from the Baiyun International Airport and the South Railway Station, and 20 minutes from the East Railway Station, and Pazhou Ferry Terminal is just 3-minute away by walking. The tram beside the hotel provides easy access for guests to the landmarks along the Pearl River, such as Exhibition Center Wharf, Party Pier Bar District, Canton Tower and Zhujiang New Town Central Business District. Thank you for your compliments and looking forward to welcoming you back soon!

Response from Property: Dear Valued Guest, thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time and aim to exceed expectations through consistent quality and value in our products and services. Perched on the banks of the Pearl River, Shangri-La Guangzhou is adjacent to the Canton Fair Complex and surrounded by 5,800-square-metres of outdoor lush garden, a truly urban oasis in the heart of the city. The hotel is 45 minutes from the Baiyun International Airport and the South Railway Station, and 20 minutes from the East Railway Station, and Pazhou Ferry Terminal is just 3-minute away by walking. The tram beside the hotel provides easy access for guests to the landmarks along the Pearl River, such as Exhibition Center Wharf, Party Pier Bar District, Canton Tower and Zhujiang New Town Central Business District. Thank you for your compliments and looking forward to welcoming you back soon!

Response from Property: Dear Valued Guest, thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time and aim to exceed expectations through consistent quality and value in our products and services. Perched on the banks of the Pearl River, Shangri-La Guangzhou is adjacent to the Canton Fair Complex and surrounded by 5,800-square-metres of outdoor lush garden, a truly urban oasis in the heart of the city. The hotel is 45 minutes from the Baiyun International Airport and the South Railway Station, and 20 minutes from the East Railway Station, and Pazhou Ferry Terminal is just 3-minute away by walking. The tram beside the hotel provides easy access for guests to the landmarks along the Pearl River, such as Exhibition Center Wharf, Party Pier Bar District, Canton Tower and Zhujiang New Town Central Business District. Thank you for your compliments and looking forward to welcoming you back soon!

Response from Property: Dear Valued Guest, thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time, and aim to exceed expectations through consistent quality and value in our products and services. We are glad to know that you are satisfied with our colleagues Tina and Ashley, I have shared your kind words with our team and this will definitely motivate us to deliver our Shangri-La hospitality from the heart consistently each and every time. Nestled amidst 5,800 square meters of landscaped gardens with a 1,000-squere-metre outdoor pool and child-oriented facilities, this luxury hotel provides a city oasis in Guangzhou for your pleasure and relaxation. And the breakfast buffet offers a wide variety of international cuisines, including Western, Southeast Asian, Japanese and local specialties to start your day. We look forward to welcoming you back soon!

Response from Property: Dear Valued Guest, thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time and aim to exceed expectations through consistent quality and value in our products and services. Perched on the banks of the Pearl River, Shangri-La Guangzhou is adjacent to the Canton Fair Complex and surrounded by 5,800-square-metres of outdoor lush garden, a truly urban oasis in the heart of the city. The hotel is 45 minutes from the Baiyun International Airport and the South Railway Station, and 20 minutes from the East Railway Station, and Pazhou Ferry Terminal is just 3-minute away by walking. The tram beside the hotel provides easy access for guests to the landmarks along the Pearl River, such as Exhibition Center Wharf, Party Pier Bar District, Canton Tower and Zhujiang New Town Central Business District. Thank you for your compliments and looking forward to welcoming you back soon!

Response from Property: Dear Valued Guest, thank you for taking time to share your recent experience with us. We are striving to delight our customers each and every time and aim to exceed expectations through consistent quality and value in our products and services. Perched on the banks of the Pearl River, Shangri-La Guangzhou is adjacent to the Canton Fair Complex and surrounded by 5,800-square-metres of outdoor lush garden, a truly urban oasis in the heart of the city. The hotel is 45 minutes from the Baiyun International Airport and the South Railway Station, and 20 minutes from the East Railway Station, and Pazhou Ferry Terminal is just 3-minute away by walking. The tram beside the hotel provides easy access for guests to the landmarks along the Pearl River, such as Exhibition Center Wharf, Party Pier Bar District, Canton Tower and Zhujiang New Town Central Business District. Thank you for your compliments and looking forward to welcoming you back soon!

Response from Property: Dear Valued Guest, thank you for choosing to stay at Shangri-La Guangzhou and taking time to share your recent stay experience with us. We are delighted to hear that you were satisfied with the service you received from our colleague Emma, and would like to share this recognition with our team, which will serve as an important reference for us to continue to provide excellent service to our guests in the future. We have an annual indoor and outdoor themed programme that consists of 7 themed play areas and 87 activities, which called Holiday Camp. Including water slide and pool props, 26 new experiences, with unlimited access to the 1,000-square-metre free-form outdoor pool. Looking forward to welcoming you back soon!

Response from Property: Dear Valued Guest, Thank you for taking time to share your recent experience with us. We are glad to know that you are satisfied with the hotel Swimming Pool. At the same time, we apologize for the unpleasant experience during your stay. Please be assured that this is not our usual standard of service, which remains true to our beliefs of obsessing over customer experience with delivering heartfelt hospitality to our guest, creating moments of joy that truly matter. Thank you for your comments, which will serve as an important reference for us to continue to provide excellent service to our guests in the future. Looking forward to welcoming you back soon!

Response from Property: Dear Valued Guest, thank you for choosing to stay at Shangri-La Guangzhou and taking time to share your recent stay experience with us. During the stay, you may discover local tastes and unexpected flavours at our 7 food & beverage outlets and retail shop, including Summer Palace, the Michelin Guide 2024 Selected Restaurant, or seek classic southeast Asian cuisine at S.E.Asia Kitchen & Bar, and indulge in Shangri-La afternoon tea and snacks with live music performances by our resident pianist at Lobby Lounge. You could visit Party Pier Bar Street and Poly Plaza which are just minutes away by taking the tram next to the hotel for more dining options. In order to continuously provide guests with a more comfortable stay, the hotel's latest guestroom amenity updates and upgrades began in January 2023 and are ongoing. Thank you for your comments once again, which will serve as an important reference for us to continue to provide excellent service to our guests in the future. Looking forward to welcoming you back soon!

Response from Property: Thank you for taking time to share your recent experience with us. We apologize for the unpleasant experience during your stay. Please be assured that this is not our usual standard of service, which remains true to our beliefs of obsessing over customer experience with delivering heartfelt hospitality to our guest, creating moments of joy that truly matter. We take your feedback very seriously and have shared it with our team immediately. We will certainly enhance our colleagues training to ensure that our policies and service procedures are properly followed and implemented. Thank you for your comments, which will serve as an important reference for us to continue to provide excellent service to our guests in the future. Looking forward to welcoming you back soon!