Kuchao Light Luxury Design Apartment (Vanke Yuncheng Miku Tianhe Smart City Subway Station) Reviews

Response from Property: Dear customer, hello, thank you for your stay. The normal check-out time for all B&B hotels here is 12 noon. This is not your first time staying at our hotel. You also know what time you check out. And a check-out message will be sent to you at nine o'clock every morning. The check-out message also says that if guests need to delay their check-out, please communicate with our front desk staff in advance and we will give you a delayed check-out. If the cleaning lady knocks on the door and no one responds, she will think that the guest has left the hotel and is doing normal cleaning. I'm really sorry for bringing you a bad experience. Thank you again for your stay!

Response from Property: Dear customer, first of all, I have explained to you that you chose the wrong date when placing your order, and you placed two orders in one day when you extended your stay. The front desk staff has called you and sent you text messages that day, but you have not responded. During later negotiations, we said that this code is the code of the platform, and it is not our merchant's own mini program. Later, we thought that you had stayed at my house for a few days before, and we agreed to refund you half of the room fee to pay for your mistake. Your continued negative review is very puzzling to us. You think my home is so unsatisfactory, why did you stay there for two more days after this incident and still haven't left? I don't quite understand your logic. You can leave the hotel if you really don't like it. You don't have to feel wronged about staying in our B&B. When you checked in before, you said you didn't like the noisy room facing the road. Now that you've changed to a room that doesn't face the road, you feel depressed. It really can't fully meet your requirements. I wish you success in your work and everything goes well.

Response from Property: 尊敬的客人您好，感謝您入住我們家的酒店公寓。您反饋説房間非常不乾淨，房間都是專人打掃的，入住時您如果不滿意可以聯繫反饋給我們，我們也會為您完美解決，並且您退房當天還説想續住，應該也沒有您説的那麼“非常不乾淨”吧。另外您説的把行李直接放在門口，我們在您入住時提醒了12點退房，隔天退房時再次提醒中午12點退房，保潔阿姨推遲到2點才進房間打掃，發現還有物品在房間，我們也多次與您聯繫，您電話不接微信不回，我們打掃時先將物品放置在門口外面，方便您自行取回。走廊有高清攝像頭監控，不會遺失的。下次需要續住或者房間有行李物品，可以提前續住好或者告訴我們房間有物品幫收起來。以便妥善處理，祝您生活愉快！