Chateau Star River Hotels in Guangzhou

Subject: Exceptional Service from Reservation Agent Ms. Li Impressed Me Dear Guangzhou Jianguo Hotel Team, I am delighted to have the opportunity to express my sincere appreciation for the excellent service provided by your hotel staff, especially the outstanding performance of your reservation agent, Ms. Li. From the moment I first contacted the hotel's reservation department, Ms. Li demonstrated a professional, passionate, and patient attitude in serving me. She carefully listened to my needs and patiently answered all of my questions. Her exceptional communication skills helped me smoothly complete the reservation process. When I arrived at the hotel, Ms. Li once again welcomed me with a warm and friendly demeanor. She ensured that the most suitable room was prepared for me and facilitated my check-in seamlessly. Throughout my stay, Ms. Li remained attentive to my needs and provided exceptionally thoughtful service. Ms. Li's professionalism and service enthusiasm deeply impressed me. She not only possesses outstanding work skills but also showcases genuine care for the guests. This level of service made me feel respected and valued, leaving me with an unforgettable hotel experience. I sincerely hope to visit Guangzhou Jianguo Hotel again and experience the exceptional service from Ms. Li and your dedicated team. Please convey my gratitude to Ms. Li and all the staff members who served me, as they are undoubtedly industry benchmarks. Thank you again, and I wish you continued success and prosperity!

Nice Hotel with very friendly reception staff. Clean and good size room. A lovely view of the city from the windows. Very good breakfast. Two good size bottles of water provided. Close to the shopping mall, restaurants and steps away from subway station. A really good choice for a Canton Fair visitor, would certainly stay again.

It’s my 4th time staying at Asia international hotel and this time I was impressed with their newly refurbished rooms. I was also upgraded to Suit at no extra cost. Location is perfect specially for Muslim travellers as it’s close to most halal restaurants in Guangzhou. Staff are polite and helpful as always. They also added new Turkish restaurant at ground floor which is a bonus. Will definitely book here again next time I travel to Guangzhou.

Stayed with my wife and 9 month old daughter for x 2 nights. Breakfast was excellent- server brought us hot drinks straight away each morning and there was a huge selection of food. We also had an evening meal on the 2nd floor restaurant and the food was very good quality. Room spacious and clean with a very comfortable bed. Well equipped gym with Technogym cardio and good range of free weights. Only downside was the hotel doors making loud noise when closing. Friendly, helpful staff- would stay again.

We had a great stay at Fraser Suite Guangzhou Hotel. Staff were very helpful and have great sevice mind. We forgot some clothes at the previous hotel in Shanghai. Staff at Fraser helped me to contact the previous hotel and dealt with them for me. I didn't have to do anything. The Internet was great. You can use their internet for google , youtube, and facebook. This hotel made us feel like home away from home. Will definitely come back again .

I had an Executive Floor room (23rd floor). It was quite, clean and large and had a good city view. The hotel has a nice outdoor swimming pool and a small sauna on the 6th floor, which I used a couple of times. The staff (everywhere) is kind, nice and service-oriented. I highly recommend this hotel. (The photo shows a part of my room view.)

We travelled with two young kids and we're so glad that the hotel is great & even got indoor swimming pool! The hotel location is strategic and just right beside the mall, very convenient for us to eat, shop & visit the attractions. We would love to go back next time!

Best stay ever in Guangzhou! Hotel room is spacious and clean. Bed is very big and comfortable, however the pillow is a little soft to our liking but we still had a good rest! Hotel is just beside a few of the shopping malls making it very convenient to do shopping and have our meals, it’s also very near the local metro station. Hotel staffs are friendly and helpful. Would highly recommend this hotel, definitely lived up to the 5 stars hotel standard.