Granada Hotels with Airport pickup service

One of the best hotel experiences I've ever had. The location is stunning right in the heart of the beautiful historic Albaicin district of the city, so really well placed to discover the many treasures both that and Sacromonte have to offer + the amazing Alhambra looks down over the hotel from its lofty peak (and itself is about 30 minutes strenuous walk away). The staff were universally pleasant: 3 different people on reception during our stay and all were enthusiastic and helpful, as were the breakfast staff. Breakfast itself was a delight: great choice and hosted in a lovely setting. The hotel itself has stayed really true to its roots with plenty of original features and sympathetic updates where necessary - it really is like stepping back in time. Per the title, absolutely faultless - highly recommended.

My family stayed two nights in this hotel on a tour of Alhambra Palace. The outside common area of the hotel, including the dining room, was very well maintained and could deserve a 5-star rating. The rooms inside were a different story. We occupied two rooms. One was a “superior deluxe room,” and the other was a “classic city-view double room.” Both had the same price tag. The deluxe room was spacious and well-lit but had an odd arrangement with a useless bathtub in the center. Moreover, the room smelled of sewage when we entered the room—which I notified the management. They disagreed and claimed there was no sewage smell. I did not appreciate the response, as all four of our family members smelled of sewage. Nor did I escalate the issue, as our stay was short. The city-view room had a small window overlooking the city without much viewing space. The room was tiny, with two twin beds packed in the room, and was poorly lit. It felt like being in a prison cell. The shower doors in both rooms did not close fully, so the water splashed out. In short, both rooms were substandard and did not deserve the price tag at all. My recommendation to travelers is to stay elsewhere, and if you need to stay there, avoid the small “city-view” rooms and Deluxe Room #331 that smells of sewage. I got to love Spain and its people who are very friendly and helpful, but not this hotel.

The location is very good. Nice hotel and comfortable bed. Breakfast was fine too. We got the room on the main street, 5th floor, so we also enjoyed the views ☺️. The only problem is parking. It has to be a parking lot (hotel or public), because it is impossible to park on the street.

The location is really great! I had a good time walking around in the evening as well. It's safe, clean, and the view outside is pretty. The room was large enough so I didn't feel stuffy. Since it's near Yao Yao, it's nice to eat yogurt ice cream every day haha.

Facilities, treatment, services and everything in general fantastic ..., I will repeat in the future

The hotel has 2 strong sides: the location, and the staff. I must mention the Front Desk staff, very friendly and accommodating, with quick check in, and check out process. Whoever owns the place, has to bear in mind that even the most amazing staff will, sooner or later, stop covering up any other failures. Good staff members will start leaving the place for a better one as they will be ashamed to work at such a crappy place. I come from the hospitality industry, and I can clearly identify problems in the hotel, which is a low budget given by the owner/owners, or poor management. CLEANLINESS: In my opinion housekeeping staff is not given enough time to clean the rooms properly. When we checked in, the bed tables, including the phone, were literally covered with dust. Therefore there were ants in the room, and the bathroom ceiling and walls were full of mould. I don't understand, nowadays you can easily get environmentally friendly detergents for the mould, and for ants. BREAKFAST BUFFET QUALITY: Even though the variety of products was very wide, the quality was incredibly poor. The cheapest stuff that would be normal to get in the hostel or student sort of accommodation, but not in the 4 star hotel. Very bitter, and burned coffee from the self service coffee machine (1 out of 2 was out of order by the way), green clumps in scrambled eggs, and totally green, not ready to eat bananas.... All these should not be served in the 4* hotel. AMENITIES: We were quite surprised there was no ironing board in the room, normally there are 4* hotels. We asked Reception around 11pm about the possibility of getting it to the room, but the Night Receptionist was clueless where he could find it, and asked to come back in the morning. This situation should not happen as the night shift members should be most experienced, and most aware of all the hotel aspects. We could not wait to do ironing until the morning so I had to do it on the bed. Thank God we had an iron in the car so I was able to prepare our outfits for the wedding the following day.

My husband and I went to this hotel during our honeymoon. It looked great online, with 5 star ratings. On our first night there, we had no hot water. There is a rainfall shower and a shower attachment in the bathtub. We spent the whole day outside and were looking forward to a shower. The water was cold int he rainfall shower and barely lukewarm in the bathtub. We called the front desk, and a man came by and said our options were either cold showers tonight or to shower in the spa. The next night, we requested a different room in which the showers were hot. We were then told it was a problem in the whole hotel and they were trying to find us a room. They gave us a handicap accessible room, which would have been fine except the toilet was in the shower. We requested a different room, and the hotel agent confirmed the water would be warm. I was very excited to have a shower, and I had 2 minutes of lukewarm water and then it was cold again. Granada was already wet and chilly, and this really dampened our stay. No refund or discount was offered. I didn’t have a warm shower the whole time I was there, which for a 5 star hotel is ridiculous.

You could not find a better situated Hotel in the centre of Granada. We initially had a problem with one of the rooms a we had requested a twin bedded room through our agent but apparently this was not confirmed so they had booked us into a double. The receptionist was so helpful and after a discussion arranged for us to view the rooms still available before we agreed to taking the most suitable. The problem was overcome because all the twin bedded rooms were already booked we took a double into which they put an extra single bed although we had to pay extra. Throughout our stay all the staff were so helpful and attentive, no request was too difficult. If we ever return to Granada we would not hesitate to stay again. There were still Covid restrictions in place (June 2022) so there were no brochures or pamphlets displayed, but the receptionists were all very helpful in answering any questions about facilities in the hotel and about Granada itself - where bus stops were for different buses, cafe's restaurants etc. The breakfast in the hotel was not a buffet (Covid) restrictions) but was waiter service, the menu having a good selection - try the toast with avocado and tomato!

Ctrip's hotel was very convenient. It didn't realize the plan. Because the itinerary changed, the hotel that was found on Ctrip and booking on the same day, compared with Ctrip, the price is good, and it is clearer than booking.

The room is quite big, and the bathroom has a big bathtub. I forgot to take pictures of the interior of the room, and it is not much different from the pictures provided by the hotel. It is very close to the Alhambra Palace, and it takes 3 to 5 minutes to walk to the Gate of Justice. The hotel service is also very considerate and helped us store our luggage.