Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.4
Amenities8.4
Service8.4
Cleanliness8.4
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All reviews(92)
Positive reviews(6)
Reviews with photos/video(2)
Negative reviews(1)
Guest User
Classic Double Room
Stayed in Feb 2023
Business traveler
1 review
10/10
Outstanding
Posted on Mar 29, 2023
What a great hotel. The room was spotless and very well decorated with a quirky feel. The staff were pleasant and helpful and the food was superb. Perfect for the lone traveller who wants peace and quiet to work and no doubt for tourists too in this lovely little town.Top marks.
Anonymous User
Classic Double Room
Stayed in Dec 2024
Other
3 review
8.0/10
Very Good
Posted on Jan 7, 2025
The room is not big, the facilities and supplies are complete, and the service is good.
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Teluntelidiya
Superior Double Room
Stayed in Jun 2023
Family
1 review
2.0/10
Posted on Aug 2, 2023
Worst service hotel I have ever encountered, no room service, one person moved four pieces of luggage through the narrow stairs to the third floor, opened the door with a key, and the free water in the room (regular bottled water from the linen room) was hacked I charged 33 pounds, refused to serve meals during normal meal times, refused to admit my mistake, and was unfriendly to Chinese people. I have complained to the local government department.
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Anonymous User
Classic Double Room
Stayed in Jun 2023
Family
4 review
10/10
Outstanding
Posted on Jul 17, 2023
I sent my children to Charterhouse Summer Camp and stayed here for one night. It is a very quiet town and only takes more than 40 minutes to drive from Heathrow Airport. The room is decorated in a classic style, full of royal style, and the bathroom is relatively modern. The flight was delayed and we spent two hours queuing for customs. When we arrived, it was already past the latest check-in time. Fortunately, we called the hotel in advance to explain the situation. Two staff members, Samara and Danielle, were waiting for us and upgraded us to Charlie II. World Deluxe Room, great experience! In the UK in July, it gets very early in the morning and is very cool. Even under a thick quilt, it feels a bit cold at night, so there is no need for air conditioning. Breakfast was very rich.
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6/9
Aihewandetuzhihe
Deluxe Double Room
Stayed in Jun 2024
Family
6 review
8.7/10
Very Good
Posted on Jul 7, 2024
Warm and comfortable, the town is very quiet
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Anonymous User
Classic Double Room
Stayed in Jul 2023
Family
11 review
10/10
Outstanding
Posted on Nov 9, 2023
It’s so good, I will consider ordering it next time.
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Vvian .Poon
Deluxe Double Room
Stayed in Jun 2023
Family
25 review
10/10
Outstanding
Posted on Aug 16, 2023
Very good hotel, clean, quiet, nice staff, great food