Hutton Central Hotel Managed By The Ascott Limited 

Hutton Central Hotel Managed By The Ascott Limited  Reviews

Hutton Central Hotel Managed By The Ascott Limited 

128 Jalan Transfer, George Town, Penang, 10050, MalaysiaSee Hotel Details
Hutton Central Hotel Managed By The Ascott Limited 
Hutton Central Hotel Managed By The Ascott Limited Hutton Central Hotel Managed By The Ascott Limited Hutton Central Hotel Managed By The Ascott Limited 
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

8.3/10
Very Good
27 review
Verified reviews
Location8.5
Amenities8.0
Service8.0
Cleanliness8.6
Filter by:
Sort by:
All reviews(27)
Positive reviews(25)
Reviews with photos/video(5)
Awesome stay(10)
Awesome rooms(8)
Great location(8)
Too noisy(5)
Comfortable bed(3)
Negative reviews(2)
cslee1979
1 BEDROOM
Stayed in Apr 2025
Family
4 review
9.0/10
Great
Posted on May 13, 2025
Hutton Central and Hutton Suites Hotel are within walking distance in the centre of Georgetown. The staff put us in Hutton Suites Hotel due to some defect of the room at Hutton Central hotel. Location is very good, very close to eateries and many shops. Hutton Suites is a repurposed building from a pre-war 2-storey shop house whereby the room occupy the entire floor of the upper floor. The space is huge with decent 3-star fittings. It's ideal for family or friends who enjoy walking in the city. The bathroom, kitchen are well equipped and the living room comes with a decent sofa. The bed is comfortable too. However there are 3 minor problems on our room: 1. The shower head holder bar was loose. 2. The sound proof can be further improved as the traffic noise along Penang road on Saturday night lasted until 2-3am. 3. The Aircon in the master bedroom is noisy. Imho, these can be easily fixed to elevate the experience of the stay and make the place a lot more cosy.
Response from Property: Hi Lee. Thank you for your positive feedback and glad that you have enjoyed your stay. It is a great honor for us to be chosen among the many hotels and residences available. Please accept my sincere apology for the inconvenience caused during your stay with us. We take our guests’ comments seriously and discuss them with the departmental heads’ concern for room improvement. Once again, thank you for staying with us and we look forward to welcoming you back allowing us another opportunity to serve you better. The Management.
Karta
1 BEDROOM
Stayed in Feb 2025
Family
6 review
7.0/10
Posted on Apr 9, 2025
Hotel looks a bit dirty and need renovation Not as good as the first time i went there
Response from Property: Hi Karta. Thank you for taking the time to share your stay experience. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. We would like to assure you that these are isolated cases and are not indicative of our usual service standards. We do hope you will give us another opportunity to change the impression you have of us. Once again, thank you for your valued patronage. We look forward to welcoming you back soon for a further improved stay experience. Yours sincerely The Management.
Matty M.
1 BEDROOM CLUB
Stayed in Jan 2025
Family
6 review
9.0/10
Great
Posted on Feb 6, 2025
very large room with a kitchen inside the room. clean and nice view from the room.
Response from Property: Hi Matty. Thank you for your positive feedback and glad that you have enjoyed your stay. It is a great honor for us to be chosen among the many hotels and residences available.Look forward to your return stay in future. The Management.
Mettatoallbeings
1 BEDROOM
Stayed in Jun 2024
Business traveler
62 review
7.5/10
Posted on Aug 1, 2024
Friendly and helpful staffs. Spacious and clean room.
Response from Property: Dear M/M Metta ,Thank you for sharing your feedback with us, which gives us the opportunity to continually improve our service standards and enhance our guests' experience. We are glad that overall, you are happy with your stay Please be assured that the areas highlighted in the review would be improved further. We hope that we will have an opportunity to welcome you back to our hotel soon. Best Regards ,Grace Wong PHC Hotels
Cherrypics
1 BEDROOM
Stayed in Mar 2024
Couple
5 review
9.5/10
Amazing
Posted on May 11, 2024
A clean, cosy and modern room on top of a row of heritage shophouses, comes with an equipped kitchen, a dining table and sofa couch. The washing machine is a plus! Location is great as walkable to many Michelin-recommended eateries. Can be rather noisy at night when cars passed by.
Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for your review. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. Best regards, Grace WongPHC Hotel Team
Kuan Wai
1 BEDROOM CLUB
Stayed in Aug 2024
Family
7 review
9.0/10
Great
Posted on Sep 7, 2024
Washing machine , fridge , microwave , iron … basics were met, room condition acceptable. Please note that the kitchen door cannot lock properly that leads to balcony. Location is good.
Response from Property: Dear Guest,Thank you for sharing your feedback with us, which gives us the opportunity to continually improve our service standards and enhance our guests' experience. We are glad that overall, you are happy with your stay Please be assured that the areas highlighted in the review would be improved further. We hope that we will have an opportunity to welcome you back to our hotel soon. Best Regards , Grace Wong PHC Hotels
Guest User
1 BEDROOM
Stayed in Mar 2025
Business traveler
2 review
9.5/10
Amazing
Posted on Apr 27, 2025
Great service from all the staff
Response from Property: hi Sir/Madam. Thank you for taking your time to share your experience. We are glad to know that you enjoyed your experience with us in Penang and your feedback served as an encouragement to all our staff as we strive to continuously improve the quality of our services. We appreciate you sharing your feedback and it is our hope to have the opportunity to welcome you back soon. The Management.
Rafidah
1 BEDROOM
Stayed in Sep 2023
Couple
1 review
10/10
Outstanding
Posted on Oct 23, 2023
Great location! Lotsa great food down the streets and it is just a stone throw away! The hotel reception Irfan checked us in. He was nice, humble and pleasant. Same goes to the rest of the reception and housekeeping staff. Clean, doesn’t have any funny smell including the fridge and washing machine. Water pressure is good too!!! Overall, we had a great 5 nights stay at this hotel. 👍🏼
Response from Property: Warmest Greetings from Penang Hotel Collection!Thank you for staying at PHC Hotels and taking your time writing us a review. Glad to hear that you are having a pleasant stay recently. Indeed we will continue to make an improvement and provide the best services to all of our valued customer. We hope there is a pleasure on welcoming you back again next time.Kind Regards Grace Wong Revenue Manager
QQ47
1 BEDROOM CLUB
Stayed in Mar 2025
Family
22 review
10/10
Outstanding
Posted on Apr 13, 2025
Location is good
Response from Property: Hi Sir/Madam. Thank you so much for your kind words! We're thrilled to hear that you enjoyed our hotel's interior and cleanliness. We strive to provide a top-notch experience for all our guests, and your recommendation means a lot to us. We hope to welcome you back soon for another fantastic stay! The Management.
Visaghan
1 BEDROOM
Stayed in Dec 2023
Family
9 review
8.0/10
Very Good
Posted on Jan 23, 2024
Very spacious and a good place. Comfortable beds with plenty basic amenities.
Response from Property: We are delighted to hear that you had an enjoyable experience during your recent stay at PHC Hotels. Thank you for choosing to stay with us and we hope to welcome you back again in future.Kind Regards Grace Wong Revenue Manager
Anonymous User
1 BEDROOM
Stayed in Oct 2022
Family
13 review
10/10
Outstanding
Posted on Dec 8, 2022
A nice and clean Appartment in a central Location. You can reach everything you need with a few Minutes walk. Helpful Staff as well. Opposite is a Food Stall which plays Loud Music until Midnight, with a baby sometimes annoying. Otherwise a good Option. The Bakery nearby is a must try.
Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for your review. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. Best regards, Grace WongPHC Hotel Team
Guest User
1 BEDROOM
Stayed in Apr 2024
Family
7 review
8.0/10
Very Good
Posted on May 26, 2024
Great hotel
Response from Property: Dear M/M , Thank you so much for choosing PHC Hotels ! Our team works tirelessly to ensure that every guest feels welcomed and comfortable, and it means the world to us to hear that our efforts are paying off. Your kind words truly motivate us to continue providing exceptional hospitality to each and every guest and with this in mind, we can't wait to welcome you back again. Till then, best wishes.Kind Regards Grace Wong Revenue Manager
Guest User
Classic 2-bedroom And 1-living Room Suite
Stayed in Oct 2022
Family
1 review
10/10
Outstanding
Posted on Dec 8, 2022
Super spacious and clean. There is daily house keeping too. Kitchenette is awesome
Response from Property: Warmest Greetings from Penang Hotel Collection! Thank you for spending your holiday with us, we’re delighted that you had a great stay. Thank you once again for your glowing review and we look forward to welcoming you back to PHC Hotels.Kind regards, Grace WongPHC Hotel Team
Mani rambo
Classic 2-bedroom And 1-living Room Suite
Stayed in Oct 2022
Traveling with friends
10 review
7.0/10
Posted on Nov 13, 2022
nsad was cancel my trip, hope to stay for my next trip
Response from Property: HI Mani rambo,Thank you for your message. We're sorry to hear about the change in your plans, but we look forward to welcoming you on your next trip. Safe travels, and see you soon!Best regards,The Management
Anonymous User
1 BEDROOM
Stayed in Jan 2025
Family
2 review
8.0/10
Very Good
Posted on Feb 19, 2025
This is an apartment-style accommodation. The entrance to each room is on the first floor of the building. You need to go up the stairs to the second floor. The room was spacious enough and perfect for a family of four. There was a kitchen, refrigerator, and washing machine (with dryer), so it was very convenient to be able to make milk for the children and wash their clothes. The location was very convenient, but it was a bit noisy at night as it was right in front of a busy road.
Original TextTranslated by Google
Response from Property: Hi Sir/Madam. I'm sorry to hear about the noise disturbances you experienced during your stay. Our team strives to ensure a peaceful environment for all our guests, and we sincerely apologize for any inconvenience caused by the street noise. Your feedback is valuable, and we'll do our best to address this issue to enhance the quality of our guests' experiences in the future. Thank you for bringing this to our attention. The Management.