Genting Highlands Hotels with Pools

Shuttle bus is ok and near to first world hotel. Room is spacious. Buy bus fare at hotel is rm7. online purchase for bus is rm6. Customer service is good. Tower 2 ground is the checkin and check out counter.

Great stay at the swiss garden hotel, the room was clean, spacious and comfortable. Excellent service was provided by the hotel staff and swift assistance rendered to issues raised. Hotel breakfast was great and had a wide variety of food, loved the omelette from the egg station. Location was a short drive away from GPO/Awana bus terminal, and there's also a whole row of restaurants nearby within walking distance.

One of my most visited hotels in Genting, definitely is Scapes Hotel. I love the environment and lovely pool side dining area. The only thing that needs to be highlighted is the sound proof system.

Location is very good closed to restaurants and convenient store such as seven e, speed mart. Room is small, no tv. The bed sheet is dirty, one large stain on the bedsheet.

First time check in here.. everything was ok n the safety was superb.. i had a room with a nice view really enjoyed the view.. the only thing was during the check in time the que was too long and we had to wait almost 30 minutes for our turn to check in.. other than that everything was fine..

A short stay at this residence suites and this was my second time staying together with my family. The overall experience was somewhat considered ‘so so’ but a few areas require to be fine tune, maintained and given attention to. The bed sheet has the dirty stain on it, the bath room water basin is clogged,, hot water supply seems to be slow (as my daughter and I forced to take cold water shower), no TV program even though the TV is functioning with Athena cable attached and some rooms are a little dusty.

Overall very nice to stay , Very Good offer, There only one issue which is the check in counter is far from the Staying place so i have to go check in at different place and have to check out ,only this thank you

Misleading! Be careful with their packages. We booked a package stay which is over RM100 more than room only as it included breakfast for two. In the details section it clearly stated ”breakfast for two” under dining and ALSO INCLUDED ”grab and go at cheeky grind”. when we arrived the hotel told us we are only entitled to grab and go NOT buffet breakfast. The grab and go is a set meal with limited choices for drinks and a pastry or a sandwich (which was bland btw). SO NOT WORTH IT. Other people staying who took the package was mislead too. The manager was not helpful. He told us to contact trip. No compensation whatsoever, didn't try to help us except send an email. Customer service won't help you. Trip customer service will go around in circles but won't help either. Overall customer service sucks. Location is ok. One of the nicer hotels in genting. We got level 24, we were surrounded by clouds which is nice. Superior deluxe gets us two huge double beds. Suitable for couples with toddlers. If not for the breakfast issue everything else was ok. I would recommend getting room only then paying for breakfast when u get there.

The room & toilet are clean. If you are going to book rooms at Midhills, remember to bring your slippers and toiletries because they don't provide that stuff. It's quite far from Genting Highlands and markets. I suggest you bring everything you need like food, drinks and snacks before you check in. The lights are grounded the reason when you turn it on, there will be a sparkling sound. There is also no cable on TV. The Aircon is not cooling. The smell of the room is some kind of weird. Please don't take my review as negative. By this, you can have room for improvement in the future.

The resort looks neat and beautiful where is surrounded by vegetation. When the first time we drive to this resort, we were scared of where is quite an outskirt location. But not too bad is not that deep into drive-in is just about 5 min from that small little town. In fact, is a really convenient location which near to those shops from the little town They take the SOP seriously where they did maintain the social distancing, scan our My Sejahtera apps, and provide us the hand sanitizer. We were greeted by the guard who are very friendly and dedicated. The room in GRV was the great one, very huge like a suite room with wide space, beautiful view and the shower heater was working perfectly with high pressure. The receptionist by the name of Fazila (who work in this property for 3 years plus) who handle our check-in and check-out process was efficient with a courtesy maner and helpful. We will never forget of Fazila's hospitality that she demonstrated. Keep up the good work Fazila and her team.