Swiss-Garden Hotel & Residences, Genting Highlands Reviews
Swiss-Garden Hotel & Residences, Genting Highlands
Windmill Upon Hills, Jalan Permai, Genting Highlands, Pahang, 69000, MalaysiaSee Hotel Details
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1 night
Guest Reviews
8.5/10
Very Good
1496 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.7
Amenities8.3
Service8.4
Cleanliness8.7
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All reviews(1496)
Positive reviews(1404)
Reviews with photos/video(555)
Loved the view(136)
Great swimming pool(90)
Large rooms(81)
Tasty food(66)
Perfect for families(38)
Near shopping area(37)
Strange smell in room(34)
Negative reviews(92)
Guest User
Deluxe Twin Room
Stayed in Apr 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Jun 1, 2025
Highly recommended. Hotel spacious. The view and facilities too good. Affordable. Very nice stay if you choose this hotel. I’m lovin it.
Guest User
Deluxe King Room
Stayed in Apr 2025
Family
1 review
10.0/10
Outstanding
Posted on May 28, 2025
************* terbaik, the best, breakfast good, toilet good, parking good, aircond good, room very large space
Anonymous User
Deluxe Queen Room
Stayed in Mar 2025
Business travelers
24 review
10.0/10
Outstanding
Posted on Apr 29, 2025
Well done, in midhill of genting, nearby walking distance to small town and grocery shop, breakfast is good served, if seperate purchase you will feel it pricy abit but it quite standard , nice n variety choice food
6/7
Response from Property: Dear Valued Guests, Thank you for your feedback! We're glad you enjoyed the convenient location, breakfast, and food variety. We appreciate your comments and hope to welcome you back soon!Sincerely, The Management
Kazmy
Deluxe Queen Room
Stayed in Apr 2025
Family
1 review
10.0/10
Outstanding
Posted on May 3, 2025
Good place to short trip.the way.it's little bit confused to go swimming pool from room by lift.
Response from Property: Dear Kazmy, Thank you for your feedback! We're glad to hear that the location was perfect for your short trip. We appreciate your comment regarding the swimming pool access and will look into ways to improve the direction to make it more convenient. Hope to see you again soon!Sincerely, The Management
AnonymousXH
Deluxe King Room
Stayed in Mar 2025
Business travelers
2 review
10.0/10
Outstanding
Posted on May 25, 2025
Exceptional room, service and very delicious breakfast! Love the surrounding nearby the Genting Highland's uptown.
Response from Property: Dear Valued Guest,Thank you for your wonderful review! We're thrilled you enjoyed the room, service and delicious breakfast. Glad you loved the surroundings near Genting Highland's Uptown. Hope to see you again soon!Best regards,The Management
Guest User
Deluxe Twin Room
Stayed in Apr 2025
Business travelers
9 review
10.0/10
Outstanding
Posted on May 21, 2025
Nice view. Great location. Having variety and delicious breakfast fscing mountain
Response from Property: Dear Valued Guests, Thank you for your kind words! We're glad you enjoyed the beautiful view, great location, and delicious breakfast. We hope to welcome you back soon!Best regards,The Management
Fan Kim Hong
Premier Two Bedrooms Residence
Stayed in Mar 2025
Family
2 review
8.0/10
Very Good
Posted on Apr 18, 2025
Location is just nice at mid hill. Can go up hill to visit SkyWorlds, Chin Swee Caves Temple and Premium Outlets. Not too crowd as in Genting SkyWorlds. Food wise, there are restaurants and food outlets around the area. Didn't really use the facilities much as we were out most of the time. Price is cheaper than staying uphill at Awana Resort or Genting SkyWorlds Hotels.
6/10
Response from Property: Dear Fan Kim Hong, Thank you for your kind review! We're glad you enjoyed our convenient mid-hill location and found it easy to explore nearby attractions. We appreciate your feedback and hope to welcome you back soon!Sincerely, The Management
Shafiyah Aryana
Deluxe Twin Room
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on Apr 18, 2025
Very recomended. Staff friendly, helpful. Will repeat again with my family. The room is very spacious and clean. The surroundings are beautiful with view genting highland cable car😍🥰Breakfast was very delicious and various food. Nasi goreng kampung 10/10✨
Response from Property: Dear Shafiyah,Thank you for your kind feedback. We're glad you enjoyed the room, views, and breakfast. We appreciate your recommendation and look forward to welcoming you and your family again.Sincerely, The Management
Anonymous User
Premier Two Bedrooms Residence
Stayed in Mar 2025
Family
17 review
10.0/10
Outstanding
Posted on May 5, 2025
Apartment concept with 2 bedroom. Cozy and completed facilities. Stayed for 3 days and really enjoy the view. Housekeeping also on time. Recommend to stay here
Response from Property: Dear Valued Guests,Thank you for your kind review! We're glad you enjoyed your stay in our cozy two-bedroom apartment, the view and our timely housekeeping. We truly appreciate your recommendation and look forward to hosting you again!Best regards,The Management
BOON PENG
Deluxe Queen Room
Stayed in Mar 2025
Family
4 review
8.5/10
Very Good
Posted on May 11, 2025
He has a freezer and is a plus point. The mountain view is a great spot, and the room is spacious.
Will be good if the bed height can be lower little.
Response from Property: Dear Valued Guests,Thank you for your thoughtful feedback. We're glad you enjoyed the spacious room, mountain view and the added convenience of the freezer. We appreciate your suggestion about the bed height and will certainly look into it. We hope to welcome you back again soon.Best regards,The Management
Anonymous User
Deluxe King Room
Stayed in Feb 2025
Family
4 review
9.0/10
Great
Posted on Apr 11, 2025
Actually I never considered this hotel would be my 3 nights stayed in Genting Highland. But it was so impressing about this hotel especially for the hotel room which were very clean, bright & comfort. The location is quite near from the Genting Awana Resort (Skyway Cable Car). The staffs will help us to list the car's plate number for free parking. The breakfast menu were also good & delicious. The Facilities is also great, especially the top swimming pool & observation deck with a highly beautiful view. The only thing matters is the lift. Very slow especially if you have the high floor hotel room. For my suggestion, just request the receptionist for the low or middle floor.
Response from Property: Dear Valued Guests, Thank you for sharing your experience! We're thrilled to hear you enjoyed your stay, especially the clean and comfortable room, helpful staff, and great facilities like the rooftop pool and observation deck. We appreciate your feedback about the lift and will take it into consideration. Hope to welcome you back again soon!Sincerely, The Management
Aries8
Deluxe King Room
Stayed in Feb 2025
Family
1 review
7.5/10
Posted on Apr 3, 2025
We booked two rooms, and the one facing the road was noisy. The room was clean, but not soundproof, so we could hear people talking in the corridor. Breakfast was decent, but getting a Grab from the hotel was challenging.
Response from Property: Dear Aries8, Thank you for your feedback. We’re glad to hear you found the room clean and the breakfast decent. We apologize for the noise and the difficulty with Grab services. We’ll look into improving soundproofing and transportation options for a better experience.We appreciate your comments and hope to welcome you back soon.Sincerely, The Management
啦啦米
Deluxe Twin Room
Stayed in Dec 2024
Travel with friends
3 review
10.0/10
Outstanding
Posted on Jan 30, 2025
Staying at Cloudtop Ruiyuan Hotel was an absolute delight! From the moment I stepped into the lobby, I was greeted with warm smiles and top-notch service. The location of the hotel is fantastic, offering easy access to major attractions and business districts. The rooms are spacious, clean, and beautifully decorated. The beds are extremely comfortable, ensuring a restful night's sleep. The facilities are modern and well-maintained. I particularly enjoyed the fitness center and the swimming pool. The breakfast buffet is a highlight, with a wide variety of delicious options to choose from. The staff are friendly, helpful, and always ready to assist. Whether you're traveling for business or pleasure, I highly recommend Cloudtop Ruiyuan Hotel. It exceeded my expectations in every way!
6/19
Response from Property: Dear Yaming, Thank you for your great review! We’re pleased to hear you had a positive experience at our hotel. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, The Management
Kok Lun
Deluxe Twin Room
Stayed in Feb 2025
Couples
18 review
10.0/10
Outstanding
Posted on Mar 24, 2025
Had a great short getaway & this hotel was all we need: great location, free parking, quick checkin & checkout process, nice breakfast.
The customer service team able to cater to my "Anniversary" room setup, thanks a lot to Ms. Jue & team 👍🏼
Response from Property: Dear Kok Lun, Thank you for your wonderful review! We're thrilled to hear you had a great getaway and enjoyed our location, free parking, and smooth check-in/check-out process. It’s great to know that our team, especially Ms. Jue, was able to make your anniversary celebration special. We truly appreciate your kind words and look forward to welcoming you back soon!Sincerely, The Management
Valerie
Deluxe Twin Room
Stayed in Feb 2025
Family
7 review
10.0/10
Outstanding
Posted on Mar 22, 2025
I am contented with the hotel. Can't ask for much. The breakfast was good enough for my grandson n myself. We enjoyed the food. After breakfast, we will take a walk at the park/playground to enjoy the fresh air. The swimming pool was great. They clean the pool 3 times a week. We spent a week in the hotel for our holiday. The room was spacious and clean. The housekeeping had done a good job.
6/10
Response from Property: Dear Valerie, Thank you for your review! We're glad you and your grandson enjoyed the breakfast, swimming pool, and spacious room. We're happy to hear you had a great stay and we look forward to welcoming you again!Sincerely, The Management