To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.0
Service4.0
Cleanliness4.0
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All reviews(120)
Positive reviews(19)
Reviews with photos/video(2)
Clean and tidy(8)
Awesome stay(8)
Negative reviews(1)
Chukwuebuka Iloha
Superior Double Room
Stayed in Dec 2024
Travel with friends
3 review
3.0/5
Posted on Jan 5, 2025
Overall good experience, staff were lovely and helpful. However , Breakfast was a bit limited. It was bearable for 2 nights stay, I think I would run mad if my only option of hot food was bacon, egg and sausages for a week.
The runner carpet in the hallways could do with an upgrade.
Guest User
Standard Double Room
Stayed in Sep 2024
Business travelers
7 review
2.7/5
Posted on Jan 9, 2025
Not the best, they wouldn't amend the date because I booked through a supplier which was odd. The hotel is just ok
Guest User
Standard Double and Single Room
Stayed in Aug 2024
Business travelers
2 review
3.0/5
Posted on Nov 16, 2024
Extremely busy hotel with coach loads of people arriving. These tend to be mini breaks for the elderly. Waiting to get served or order food at the bar on an evening is terrible due to the unmanageable influx of people.
Sat and eat my evening meal on a sofa as that was all that was available due to people sat at tables that weren’t even dining (these people were waiting to be called into a function room to eat their meal as a collective).
Parking is expensive, both in the council run car park and indeed the hotels one. This hotel is on the quayside but to be clear…….. the opposite side of the river to the busy quay. With this in mind I can’t quite understand the expensive parking and expensive food and drink prices.
The hotel rooms are really clean, very modern and extremely comfortable. The hotel itself is amazing, my only criticism was the hotel was seriously under staffed and bar food and drinks expensive for what they were.
Guest User
Double and Single Room with View
Stayed in Jul 2024
Couples
1 review
3.2/5
Posted on Aug 27, 2024
The second time at the Hotel, staff friendly, this time room wasn't ready on time. Also, fresh plastered walls in the bathroom. Coffee stains all up the bedroom. Cleaners weren't the quietest banging doors, and it wasn't early. This was noon when we had been out for.lovely walk around Newcastle.
Guest User
Standard Double Room
Stayed in Jul 2024
Couples
1 review
3.7/5
Posted on Aug 26, 2024
Second time staying here, good location. And great if you get parked in the hotel car park
Colin
Standard Double and Single Room
Stayed in Jul 2024
Family
33 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Great location, clean and good value. The old Jury's Inn chain has always been good
Guest User
Standard Double and Single Room
Stayed in Jun 2024
Couples
1 review
4.5/5
Great
Posted on Sep 6, 2024
This hotel was lovely and clean bed was really comfy staff very hospitable
Guest User
Standard Double and Single Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 18, 2024
As shown on the pictures . Clean and spacious
Michelle
Standard Double and Single Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 27, 2024
Beautiful location only 10 minute walk onto town, very clean hotel, staff are very friendly
K菓
Standard Double and Single Room
Stayed in Sep 2023
Solo travelers
12 review
3.2/5
Posted on Oct 5, 2023
Amenities are relatively old since it's not yet renovated to Leonardo style remains old furnitures. bedding and towels remains clean.
Taz86
Superior Double and Single Room
Stayed in Apr 2023
Solo travelers
7 review
4.7/5
Amazing
Posted on Jun 3, 2023
Fantastically located on the quayside. The hotel has parking spaces but these are limited and therefore I parked at the car park opposite Gateshead college, around 6 mins walk away. Tbh it was cheaper to park there than the hotel car park and not that far. The hotel itself is nicely presented and the adjoined bar on the ground floor also has outdoor seating so that you may enjoy the views. The views itself are very decent from the room I was in. The room was very clean apart from a few handprint stains on the wall above the toilet in the bathroom. They looked more like old stains which probably wouldn’t come out unless it was painted again. Can’t comment on breakfast as I didn’t have any, but the hotel provided a complimentary coffee voucher from the bar and also some money off food from their restaurant.
Overall a nice hotel and would stay again if ever in the area.
Akarathanaroj
Superior Double and Single Room
Stayed in Apr 2024
Family
52 review
5.0/5
Outstanding
Posted on May 7, 2024
Very good everything
Guest User
Standard Double Room
Stayed in Jan 2025
Solo travelers
7 review
5.0/5
Outstanding
Posted on Feb 19, 2025
The Leonardo Hotel has spacious and very comfortable rooms, clean and new bedding, very attentive staff and is very well located, whenever I travel to Newcastle I stay at this hotel.
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DeadDraw
Standard Double and Single Room
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Feb 11, 2025
Very good hotel, the room is not big but enough, the breakfast is traditional English breakfast, nothing extra. The location is far from the city center, but it is very quiet at night.