Casamax Suites Reviews

How can a hotel with no integrity operate legally? On 20 November 2024, I booked a 3-night stay at Casamax Suites (21–24 April 2025) and paid the full amount of SGD 420.66 on the same day. We arrived at Casamax Suites around 9 PM on 21 April 2025 and proceeded with our check-in. - After presenting our passports and booking confirmation at check-in, the front desk staff notified us that Trip.com had cancelled our reservation. - We were in shock - how could this be? I hadn't received any cancellation notice from Trip.com. To confirm, I double-checked all my booking details with the front desk staff (booking date, payment date, booking number, etc.). Yet the staff still insisted that Trip.com had canceled our reservation. - After such a long journey, we simply needed a resolution that would allow us to check in and get some rest. - The front desk staff demanded we pay €300 before they would allow us to check in for just one night. - Since it was already late, we reluctantly agreed to pay a €300 deposit to check in first, intending to resolve the issue with Trip.com in the morning. I then provided my credit card to the front desk for the deposit payment. - Surprisingly, the hotel refused credit card payments. The staff demanded €300 IN CASH ONLY. - I informed the staff that carrying €300 in cash was impossible since we'd already prepaid our full trip. - Despite our explanation, the staff refused to let us check in unless we handed over €300 in cash. The staff suggested using the ATM at the hotel entrance to withdraw cash with my credit card. - This CASH-ONLY DEMAND raises serious concerns. - We were appalled by the staff’s unprofessional conduct and baseless insistence on cash payment. I formally requested written verification of the alleged cancellation by Trip.com, presenting my payment receipt as proof of the valid booking. - Only after I challenged them did the staff relent, offering to check us in ‘as an exception’ without payment. - I escalated this issue to Trip.com the following day, and they explicitly stated that my reservation was never cancelled. - To avoid further disruption to our travels, we chose to temporarily defer the matter. Despite our decision to prioritize our trip, the hotel’s misconduct must be addressed to prevent future guests from similar experiences. Meanwhile, we strongly demand the hotel provide a reasonable explanation for what happened that night.

Our suite was an absolute dream! It was incredibly clean and so spacious that it felt just like home from the moment we walked in. The breathtaking views of the area were simply unforgettable. And the modern furniture? Wow! It was not only chic and stylish but also incredibly comfy, which made our stay even more enjoyable. It truly enhanced our experience!

Modern design , surprisingly technology in the room , beautiful view from window and balcony .

The hotel staffs are very friendly, helping guests call taxi and translate. Thanks a lot!

Amazing find, lovely suites, so clean. Lovely customer service. Breakfast was out of the building, you have a choice. Very much enjoyed the stay.

Cok rahat ettim. Suit icerisinde her turlu ihtiyac dusunulmus. Tertemiz rahat ve max konforlu. Tskler

very big and very new

It's a good idea to have a rental car. It's located away from Antalya's tourist attractions, so it's quiet, and the underground parking is great for summer. There's also a supermarket and restaurant on the first floor.

The hotel is so high-end, driving is the first choice, the surrounding area is near the university, very safe, close to the highway for convenient travel, there are many restaurants, the bakery itself for breakfast is super cheap, 10 yuan is more than a head. All the facilities in the hotel are very advanced, you can cook by yourself, there are dryers, washing machines, ovens, coffee machines, range hoods, stoves, everything, the balcony is very open, you can see the snow-capped mountains through the window.

Very nice suite. All facilities are available. The location is slightly remote. High cost performance. It's a pity that I had already arranged the trip. Otherwise, I would definitely stay a few more days.

Excellent two-room apartments with all the necessary equipment, everything is new and high-quality, there is a bus stop right there, excellent breakfasts in two cafes to choose from, comfortable pillows and mattresses, maximum comfort 🙂

The facilities are perfect and everything you need is available; there is also a lot of shopping nearby.

The soundproofing is poor, and there is no air conditioning in the corridor. The most important thing is that the quilt is thinner than a bath towel, it can't be called a quilt at all. I asked the front desk and they said there are no thicker ones. It was so cold that I couldn't fall asleep. There were no normal tissues on the table. The only toilet paper was a roll.

Very good! The room is big and new, it's an apartment-style hotel with complete facilities and equipment. It's very comfortable to live in!