Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.2
Service9.4
Cleanliness9.4
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All reviews(4195)
Positive reviews(4077)
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Delicious breakfast(527)
Easy to get around(261)
Friendly front desk staff(211)
Perfect for business trips(80)
Delicious buffet(66)
Located downtown(54)
Relaxing hot springs(46)
Stayed multiple times(34)
Negative reviews(118)
Guest User
Ruizhu Hot Spring Single Room (Mini Fridge + Smart Guest Control + Smart Bathroom)
Stayed in Mar 2025
Family
3 review
10/10
Outstanding
Posted on Apr 8, 2025
The breakfast was excellent and the room are clean. The staff are friendly.
Response from Property: 尊敬的賓客您好!非常榮幸您在茫茫人海選擇與我們相遇,更榮幸看到您的滿意和肯定!我們希望能給來入住的每一位賓客提供輕鬆舒適的環境,集團大力倡導原生態、大健康的環保理念,以健康環保的瑞竹材料打造的“會呼吸”全竹製-悦竹温泉品牌,房間多種智能化系統,希望給您帶來一股清新自然的新風潮體驗。梅園之戀 一生不變
Nicolette Helen
Ruizhu Hot Spring Single Room (Mini Fridge + Smart Guest Control + Smart Bathroom)
Stayed in Apr 2025
Business traveler
4 review
6.5/10
Posted on May 14, 2025
The first room they gave me really smelled badly of smoke. They gave me another room that smelled less of smoke I cancelled the next night as the rooms were smelling very bad.
Response from Property: 尊敬的賓客,感謝您的入住和反饋,很抱歉沒有讓您滿意,我們一直關注客人在入住期間的感受,同時積極提高自身的專業水平和服務標準,酒店地處市中心、交通便捷,並配有洗衣房和健身房,衹為讓客人能感受到回家一般的温馨。我們將再接再厲,保持優質的服務品質讓您有更好的體驗,期待您的再次光臨!梅園之戀,一生不變!
CathleenOoi
Ruizhu Hot Spring Twin Room (Smart Guest Control + Smart Bathroom)
Stayed in Sep 2024
Family
2 review
10/10
Outstanding
Posted on Nov 22, 2024
Fantastic stay! The hotel's location was perfect; we could easily walk to all the major attractions, restaurants, and shops. It was such a plus not having to rely on taxis or public transport. The rooms were clean and well-maintained, and the staff were friendly and helpful. Considering the price, the value was exceptional. Definitely worth booking!
6/8
Response from Property: Dear guests, thank you very much for staying! We always pay attention to the feelings of each guest during their stay, and actively improve our professional level and service standard! Just to make you feel the warmth of home. We are very pleased to see your satisfaction and affirmation. We will make persistent efforts to maintain quality service quality and look forward to meeting you next time! Plum Garden love, life unchanged!
Guest User
Ruizhu Hot Spring Single Room (Mini Fridge + Smart Guest Control + Smart Bathroom)
Stayed in Mar 2025
Family
1 review
9.0/10
Great
Posted on Apr 19, 2025
Convenient location. Friendly front desk, cleaning lady on 15th floor was very nice and responsive, overall good service. Highly recommended.
Response from Property: 親愛的悦粉您好呀~非常感謝您的入住並給予我們滿分點評!梅園·悦竹酒店地處市中心、交通便捷,酒店內配有洗衣房和健身房,我們一直關注客人在入住期間的感受,同時積極提高自身的專業水平和服務標準,衹為讓客人能感受到回家一般的温馨~小悦期待您再次光臨!梅園之戀 · 一生不變~
Choy Ha
Ruizhu Hot Spring Business Twin Room (Smart Guest Control Bathroom)
Stayed in Feb 2025
Traveling with friends
4 review
9.0/10
Great
Posted on Apr 3, 2025
Very clean and spacious room. Surprised there is a mahjong table in my room
Although is called a hotspring hotel but there are no public hot springs for guests. Just the water coming out from the shower are hot springs water according to them
Response from Property: We are sorry to hear that your experience at our hotel did not meet your expectations. We strive to provide all of our guests with a positive and enjoyable stay, and we regret that we fell short in your case. We take all guest feedback seriously and we will use your comments to improve our services and facilities. We hope that you will consider giving us another chance in the future to show you the high level of service that we are capable of providing.
Guest User
Ruizhu Hot Spring Twin Room (Smart Guest Control + Smart Bathroom)
Stayed in Feb 2025
Traveling with friends
3 review
8.0/10
Very Good
Posted on Apr 1, 2025
Nice room with smart amenities. Location Central, easy to move around.
Nice breakfast with good selection. The staff very positive, responsive with good service mindset.
Response from Property: Dear guests, thank you very much for staying! We always pay attention to the feelings of each guest during their stay, and actively improve our professional level and service standard! Just to make you feel the warmth of home. We are very pleased to see your satisfaction and affirmation. We will make persistent efforts to maintain quality service quality and look forward to meeting you next time! Plum Garden love, life unchanged!
wong
Ruizhu Hot Spring Room (Indoor Hot Spring Bathtub + Mini Fridge + Smart Guest Control + Smart Bathroom)
Stayed in Aug 2024
Couple
1 review
7.5/10
Posted on Sep 25, 2024
I recently stayed at this place, and overall, it was just okay. The amenities were decent, and the staff was friendly. However, the strong smell of smoke really detracted from my experience. It was pervasive and made it difficult to fully enjoy my stay.
Response from Property: We are sorry to hear that your experience at our hotel did not meet your expectations. We strive to provide all of our guests with a positive and enjoyable stay, and we regret that we fell short in your case. We take all guest feedback seriously and we will use your comments to improve our services and facilities. We hope that you will consider giving us another chance in the future to show you the high level of service that we are capable of providing.
LimLyd
Ruizhu Hot Spring Double Bed Room (Mini Fridge + Smart Guest Control + Smart Bathroom)
Stayed in Apr 2025
Family
3 review
10/10
Outstanding
Posted on Jun 1, 2025
Everything's fine, just aircond too cold difficult to control .
Response from Property: 尊敬的賓客,感謝您的入住!我們一直關注客人在住期間的感受,同時積極提高自身的專業水平和服務標準。悦竹酒店地處市中心、交通便捷,並配有洗衣房和健身房,同時也設有茶室、自助餐廳、瑞幸、便利商店、游泳館、中醫館、口腔診所、夜總會等多元化服務,是綜合體商務型酒店。住店客人需要刷房卡才能到達客房樓層,衹為了每一位旅人安心入住~小悦此時看到您的滿意和肯定,真的非常感動,我們會再接再厲,保持優質的服務品質讓您有美好的體驗,期待您的再次光臨!梅園之戀,一生不變!
Ian Lian 连文辉
Ruizhu Hot Spring Room (Indoor Hot Spring Bathtub + Mini Fridge + Smart Guest Control + Smart Bathroom)
Stayed in Dec 2024
Couple
2 review
6.5/10
Posted on Jan 9, 2025
Good hotel with great location and great service.
Friendly staff.
in room hot spring is a bonus
Response from Property: Dear guests, thank you very much for staying! We always pay attention to the feelings of each guest during their stay, and actively improve our professional level and service standard! Just to make you feel the warmth of home. We are very pleased to see your satisfaction and affirmation. We will make persistent efforts to maintain quality service quality and look forward to meeting you next time! Plum Garden love, life unchanged!
Haris Zhang
Ruizhu Hot Spring Single Room (Mini Fridge + Smart Guest Control + Smart Bathroom)
Stayed in Feb 2025
Solo traveler
6 review
10/10
Outstanding
Posted on Mar 26, 2025
The cleaning service auntie is very friendly and helpful.
Response from Property: 親愛的悦粉您好呀~非常感謝您的入住並給予我們滿分點評!梅園·悦竹酒店地處市中心、交通便捷,酒店內配有洗衣房和健身房,我們一直關注客人在入住期間的感受,同時積極提高自身的專業水平和服務標準,衹為讓客人能感受到回家一般的温馨~小悦期待您再次光臨!梅園之戀 · 一生不變~
LNJ
Ruizhu Hot Spring Twin Room (Smart Guest Control + Smart Bathroom)
Stayed in Feb 2025
Traveling with friends
7 review
8.0/10
Very Good
Posted on Apr 2, 2025
Helpful staff. Reasonably large room. Big comfy bed.
Response from Property: Dear guests, thank you very much for staying! We always pay attention to the feelings of each guest during their stay, and actively improve our professional level and service standard! Just to make you feel the warmth of home. We are very pleased to see your satisfaction and affirmation. We will make persistent efforts to maintain quality service quality and look forward to meeting you next time! Plum Garden love, life unchanged!
Guest User
Ruizhu Hot Spring Single Room (Mini Fridge + Smart Guest Control + Smart Bathroom)
Stayed in May 2024
Family
7 review
5.5/10
Posted on Jul 2, 2024
The location is quite nice and convenience but front desk staff is not really friendly when face to customer.
Response from Property: We are sorry to hear that your experience at our hotel did not meet your expectations. We strive to provide all of our guests with a positive and enjoyable stay, and we regret that we fell short in your case. We take all guest feedback seriously and we will use your comments to improve our services and facilities. We hope that you will consider giving us another chance in the future to show you the high level of service that we are capable of providing.
fang yuh lim
Ruizhu Hot Spring Twin Room (Smart Guest Control + Smart Bathroom)
Stayed in Apr 2025
Family
10 review
10/10
Outstanding
Posted on May 31, 2025
Nice room layout and design
Response from Property: 親愛的悦粉您好呀~非常感謝您的入住並給予我們滿分點評!梅園·悦竹酒店地處市中心、交通便捷,酒店內配有洗衣房和健身房,是您旅行和出差不錯的選擇!能得到您的讚美我們倍感欣喜,也願您的生命喜悦如詩~梅園之戀,一生不變~
Christopher_Liew
Ruizhu Hot Spring Twin Room (Smart Guest Control + Smart Bathroom)
Stayed in Jan 2025
Family
15 review
10/10
Outstanding
Posted on Feb 7, 2025
Nice hotel but not near to MRT Station.
Response from Property: Hello, distinguished guests! We are honored that you chose to meet us among the vast crowd, and we are even more honored to see your satisfaction and affirmation! We hope to provide a relaxing and comfortable environment for every guest who stays here. The group vigorously advocates the original ecological and healthy environmental protection concept. The "breathing" all-bamboo-made Yuezhu Hot Spring brand is made of healthy and environmentally friendly Ruizhu materials. The rooms have a variety of intelligent systems, hoping to bring you a fresh and natural new trend experience. Love in the Plum Garden - Unchanging Lifetime
Guest User
Ruizhu Hot Spring Single Room (Mini Fridge + Smart Guest Control + Smart Bathroom)
Stayed in Jul 2024
Family
12 review
9.5/10
Amazing
Posted on Aug 9, 2024
Interior kinda old and stale smell from the toilet. Overall still acceptable.
Response from Property: Dear guests, thank you very much for staying! We always pay attention to the feelings of each guest during their stay, and actively improve our professional level and service standard! Just to make you feel the warmth of home. We are very pleased to see your satisfaction and affirmation. We will make persistent efforts to maintain quality service quality and look forward to meeting you next time! Plum Garden love, life unchanged!