Minoshima 1-chome-13-11-1, Hakata, Hakata Ward, Fukuoka City, Fukuoka Prefecture, 812-0017, JapanSee Hotel Details
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1 night
Guest Reviews
7.5/10
12 review
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Verified reviews
Location7.6
Amenities7.5
Service7.4
Cleanliness7.6
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Positive reviews(7)
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Negative reviews(1)
もー
Economy Double Room
Stayed in May 2024
Traveling with friends
29 review
5.0/10
Posted on Jul 8, 2024
The location is good. There are many parking lots nearby, but they were almost full during the day. Checking in before entering the room was a hassle. I got bitten by mosquitoes because I had to do a lot of things outside. The room was compact, but the cleaning was decent. Incense? The smell in the room was very foreign, and it took me a while to get used to it. The smell was so strong that it made me sick.
We stayed for two people for two nights and three days, but there was only one bath towel and one face towel.
It was written in the room that towels would be charged if you needed them from the second night onwards, but I thought that they would normally provide towels for two people, so I called the hotel, but they said that was all they had. I think it's fine if you're just paying for the room, but if you're staying as if it were a hotel or apartment, I think you'll be full of complaints.
By the way, there is no washing machine or microwave.
Original TextTranslated by Google
Response from Property: Thank you very much for your comments and suggestions. We sincerely apologize for any inconvenience caused with the check-in procedure, the smell of the room, and the amenities. We have also made improvements to the towel provision so that we can provide sufficient amenities for the number of guests. We will continue to strive to improve our services based on your valuable comments and strive to provide you with a more comfortable stay. We look forward to welcoming you again.
tokuchi96
Economy Double Room
Stayed in Sep 2023
Couple
1 review
6.0/10
Posted on Oct 4, 2023
The bedsheets were not very clean. It was a long way from Hakata Station and took 15 minutes to walk. The hotel also had no front desk. People who could not speak Japanese were not recommended to stay here. I waited at the door for an hour before I checked in. I called the phone number at the hotel door. They said they had sent an email today. I said **I didn’t receive it. Then they sent another email with a URL that I had to open to see the password. The point was that it didn’t open. They asked me to try to connect to their wifi again, but it still didn’t open. So it dragged on for more than half an hour. After half an hour, a man answered the phone and told me the room number and password directly. Then I complained to Ctrip. Ctrip called me half an hour later to tell me the password. Ctrip’s customer service said that this hotel often sends wrong emails.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Boxi Hakata 1. We apologize for any inconvenience this may have caused. We sincerely apologize for the long wait caused by the system failure on the check-in day and the inconvenience caused to you by the miscommunication. We have currently upgraded our check-in system to ensure more stable operations. At the same time, we have also strengthened our multilingual support services. Regarding cleanliness, we have reviewed and strengthened our cleaning standards. We will provide clearer instructions for location information in the future. We take your valuable feedback seriously and will continue to work hard to improve and provide a more comfortable accommodation experience.
Yxiaoyingy
Standard Room
Stayed in Jul 2023
Solo traveler
18 review
10/10
Outstanding
Posted on Aug 7, 2023
The room is clean, a little far from the station, a 15-minute walk, and there are two supermarkets next to it, which is convenient for shopping.
Original TextTranslated by Google
Response from Property: Thank you for staying with us and writing a review. We look forward to seeing you again.
serim
Standard Double Room
Stayed in Sep 2024
Traveling with friends
3 review
9.0/10
Great
Posted on Nov 14, 2024
일본 숙소 많이 작아서 캐리너 펼쳐놓기도 힘들다는 소리 많이 듣고 갔는데 작긴했지만 여자 둘이 지내기 괜찮았고, 하카타역에서 생각보다 거리가 있음. 객실은 엄청 깨끗하고 화장실도 괜찮았어요. 따뜻한 물도 잘 나오고 수압도 세서 좋았어요. 무엇보다 깨끗했고 소음 전혀 없이 숙면했습니다. 캐리어도 두개 펼쳐놓을만 했고 인덕션이랑 냉장고도 있어서 좋아요. 숙소 바로 앞에 세븐일레븐 있어서 야식 사기도 좋았고 거리에 로컬 이자카야, 밥집 있어요
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Response from Property: 이번에는 Boxi Hakata 1에 머물러 주셔서 감사합니다.방에서 천천히 보낼 수 있었습니까?꼭 또 일본에 오실 때는, 저희 호텔을 이용하실 수 있으면 다행입니다.다시 만날 수있는 날을 진심으로 기다리고 있습니다.Boxi Hakata 1
Response from Property: ขอบคุณมากที่มาพักกับเราในครั้งนี้เรายังยินดีเป็นอย่างยิ่งที่ทราบว่าคุณพอใจกับการเช็คอินด้วยตนเองของเราเราจะพยายามปรับปรุงบริการของเราต่อไปเพื่อให้คุณสามารถใช้บริการของเราได้อย่างสะดวกสบายเราหวังว่าจะได้พบคุณอีกครั้งเราขอขอบคุณสำหรับการอุปถัมภ์อย่างต่อเนื่องของคุณ