IntercityHotel Freiburg

IntercityHotel Freiburg Reviews

IntercityHotel Freiburg

Bismarckallee 3, Freiburg im Breisgau, 79098, GermanySee Hotel Details
IntercityHotel Freiburg
IntercityHotel FreiburgIntercityHotel FreiburgIntercityHotel Freiburg
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1 night

Guest Reviews

8.9/10
Very Good
69 review
Verified reviews
Location9.6
Amenities8.4
Service8.6
Cleanliness8.9
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All reviews(69)
Positive reviews(66)
Reviews with photos/video(16)
Convenient location(21)
Easy to get around(20)
Close to train station(19)
Awesome stay(14)
Great service(13)
Clean and tidy(12)
Negative reviews(3)
Buay San Ellen
Standard Twin Room
Stayed in May 2025
Solo traveler
2 review
8.5/10
Very Good
Posted on Jun 22, 2025
Hotel was quiet and just next to the train station. Very convenient to get food and within walking distance to the town area for sightseeing and hiking. Did not have breakfast @ the hotel. Receptionist was helpful with recommendations for food and hiking options.
Response from Property: Dear guest,Thank you for staying with us and taking the time to fill in a guest survey!We are thankful for your positive review! We are pleased to read that you enjoyed your stay with us.We look forward to welcoming you again on your next visit to Freiburg.Kind regards,Petra BantleGeneral Manager
Anonymous User
Standard Queen Room
Stayed in Mar 2025
Solo traveler
41 review
9.0/10
Great
Posted on Apr 28, 2025
This hotel have a good area not faraway from train, bus station and food shop. Good service and good staff. This hotel also have elevator and fridge.
Marwan
Standard Twin Room
Stayed in Jan 2025
Business traveler
2 review
7.0/10
Posted on Feb 5, 2025
The room was so cold and air conditioning is not working. Bed width is like kids bed!!
Graham
Standard Twin Room
Stayed in Jun 2025
Couple
2 review
8.5/10
Very Good
Posted on Jul 20, 2025
Location 10/10 . So handy for taking trams or trains or just walking into the town. Stayed here 4 nights. Had a twin room with fridge. Small shower room but adequate and the shower was good. If only this hotel got rid of the horrible stained carpet in the room it would be perfect. We didn’t have breakfast - 21euros seemed a bit over the top when there are so many cafes nearby.
Zar Chi
Standard Queen Room
Stayed in Jun 2025
Solo traveler
96 review
10/10
Outstanding
Posted on Jul 7, 2025
Very convinent to stay , just beside the train station , clean and convinent room with basic amenities .
HERMAN
Business Twin Room
Stayed in Nov 2024
Traveling with friends
6 review
8.0/10
Very Good
Posted on Feb 18, 2025
The location is ideal, as it is right next to train station. In the train station, there are also eateries and supermarkets, so it is really convenient. It's a good base if you plan to explore Freiburg for a few days.
Guest User
Standard Queen Room
Stayed in Apr 2025
Business traveler
2 review
4.0/10
Posted on Jun 5, 2025
The noise is intolerable, both from the train station announcements and the staff who will talk non talk at the corridor as if they have nothing to do for 3-4 hours in the morning, and start very early like before 8am when I was still resting. Staff will also knock on the door for no reason or attempt to open your door, one day i had it locked so it was not successful, and one day they came in when I was in the toilet. Please educate your staff that if they have nothing to do, please go somewhere else to chat, and they could well check with the reception if the visitor has checked out yet if they want to go in. I had the 'do not disturb' tag on the door the whole time. The bed had a lot of black and grey dust/ debris on it, I don't know what they are, the towels are grey, the room is very small. The bed mattress is like decades old that your body actually collapse into the bottom when you lay down. Basically it is one of the worst experience ever in all my trips.
Uniway
Business Queen Room
Stayed in Feb 2025
Business traveler
2 review
6.5/10
Posted on Mar 26, 2025
No amenities supply. Bath/shampoo ran out. Phone didn't work when I tried darling the front desk or housekeeping.
Raymond TCY
Standard Queen Room
Stayed in Jan 2024
Solo traveler
119 review
8.5/10
Very Good
Posted on Feb 13, 2024
Walking distance to some of the tourist attractions. L, and just beside Freiburg train station. Free wifi connection and the room side is ok for me. Amenities like cleaning gel and safe are provided, but there is no kettle.
Response from Property: Dear Guest,Thanks for staying with us and taking the time to fill in a guest Survey.I am happy to share your comments with our Team.We are looking forward to welcome you back at our hotel when your travel plans bring you back to Freiburg.Best regards,Philipp KehderGeneral Manager
Guest User
Business Queen Room
Stayed in Feb 2025
Business traveler
1 review
10/10
Outstanding
Posted on Mar 21, 2025
Thank you for a very comfortable stay!
Anonymous User
Standard Queen Room
Stayed in Mar 2024
Solo traveler
15 review
6.5/10
Posted on May 3, 2024
The washing room smells terrible, and found some hairs on the bed, location is good, just next to the train station.
ling
Standard Queen Room
Stayed in Sep 2023
Business traveler
1 review
9.0/10
Great
Posted on Oct 18, 2023
Stuffs are really friendly but the room is a bit old. Feels like living in a cabin in a cruise
Manik
Business Queen Room
Stayed in May 2025
Business traveler
1 review
4.5/10
Posted on Jun 26, 2025
Service is poor
Response from Property: Dear guest,Thank you for staying with us and taking the time to fill in a guest survey.Unfortunately we recognize that we did not meet your expectations. We would like to take that opportunity to apologize on behalf of IntercityHotel GmbH for any inconveniences. We will share your feedback with our team members to improve service quality and customer experience. If your travel plans bring you back to our area we would appreciate you back in our hotel. I am confident that we will provide better service quality than during your last stay. Kind regards,Petra BantleGeneral Manager
Jen-Hao Huang
Standard Twin Room
Stayed in Mar 2023
Business traveler
13 review
9.0/10
Great
Posted on Apr 11, 2023
The reception staff are very friendly and kind. Convenient transportation, clean environment, delicious breakfast.
Response from Property: Dear Guest,Thanks for staying with us and sending us your great feedback. We are glad that you enjoyed your stay with us. We are Looking forward to welcome you back at our hotel when our travel plans bring you back to Freiburg. Kind regards,Philipp Kehder General Manager
Elvis Cho
Standard Twin Room
Stayed in Dec 2023
Solo traveler
19 review
10/10
Outstanding
Posted on Jan 8, 2024
Good choice when you visit Freiburg city , it’s near railway station
Response from Property: Dear Guest,Thanks for staying with us and taking the time to fill in a guest Survey.We are looking forward to welcome you back at our hotel when your travel plans bring you back to Freiburg.Best regards,Philipp KehderGeneral Manager