Indigo Properties in Florence

Facilities: The facilities are relatively new, on par with a 3-4 star hotel in China. The elevator is tiny; three people plus two suitcases fill it up. The hallway layout is very strange; some rooms on the same floor require going up a few steps. Unfortunately, I was assigned one of those rooms, and had to carry several huge suitcases up the steps. I checked in around 1 AM and was given a room on the second floor facing the road – incredibly noisy! The light rail runs until about 1 AM and starts again very early in the morning, so getting a good night's sleep was impossible. Major disappointment!!!!! Cleanliness: The cleaning was okay, I guess. The new towels were just casually placed on the sink, and the trash from previous use on the sink wasn't completely cleared. Environment: The overall decor is quite odd, very colorful. Service: Similar to a budget hotel in China; I wouldn't say there was any real service. I had a great experience staying at an Indigo hotel before, while traveling with Shangri-La in China, so I specifically chose Indigo this time, but the difference was huge. I'll definitely think twice in the future. The only upside is its proximity to the station.