Top 5-Star Hotels in Florence

The hotel is in a good location, close to major attractions, and has a high safety factor; The weird experience was that the first person who received me was an Italian ***** fat male staff member whose name started with *, and he did not follow the room level I booked; after that, I spent time reconfirming the hotel order and reported it to another staff member at the front desk. The staff reassigned a room that met the booking level, a completely different room type, and I was finally satisfied with the room. I hope that in the future, Italian hotel staff will provide Chinese 🇨🇳 customers with rooms that meet the booking type as soon as possible. Refuse to delay the precious travel time and abundant energy of Chinese 🇨🇳 customers. Refuse to try to influence the impeccable and happy mood of Chinese 🇨🇳 customers with trivial tricks. Just for your reference.

The location is very good, you can walk to the Uffizi, the Cathedral of Flowers, etc., very convenient. Because the hotel is located in the old city, the house is relatively old, but overall the experience is good.

I have stay in this hotel for 3 times , first 2 times they upgrade me to a junior suet but this time they haven't do this. their breakfast is very good, their services is better, they are always helpful. Hope to come back again and they can do better than this time. I will recommend more friends to live here, the room is very comfortable and special. The nice guys is good services and doing very well on everything. Everyday have a different type of food on their breakfast. The services guys always smell with the peoples.

The hotel is located on the banks of the Arno River. The main entrance of the hotel is directly opposite the French consulate. There is a small square in front of the hotel. You can temporarily park your car temporarily and open small markets on weekends. Five minutes walk along the river bank is Uffizi Gallery, Old Bridge! The window opened in the room is directly opposite the Baihua Cathedral, Giotto's Bell Tower, and the church can be opened to the full view of the church. The left hand old bridge and the right hand Holy Trinity Bridge, the view is excellent! The bedding is comfortable, the room area is relatively large in Italy, classical and luxurious. The only dissatisfaction was that the booking fee was clearly the money for the river view room, but the front desk said that the reservation was only for a superior room. But polite and old-fashioned at the same time, because I emphasized that if it was n’t for the river view room, there would be no meaning to live here. The front desk said that I was sorry the room was full, and I could upgrade to the river view room on the balcony of the administrative floor if I added 200 euros. After expressing dissatisfaction, I asked to wait at the front desk for a while, but also forced them to check the room again, and finally got this river-view room without replenishment! I don't know if this is the case, it is Ctrip or the hotel routine.

I arrived with my septuagenarian parents on April 27 for a week-long stay. The hotel provided us with the right room classification on arrival, but I was concerned that the suite was single bathroom instead of two and the closet space was not optimal for our needs. Annamaria, Victoria and Samuele stand out as front office staff who listened and acted swiftly to help address our request for help and resolved the issue the next day. That was the first wow moment of our stay. I also recommend the breakfast (came with our reservation package) and you should take advantage of the Rooftop Bar, the view of the Duomo and across the city 360 degress is suberb. After 10+ visits to Florence, this hotel has become my new preferred location and I anticipate returning here in the years to come.

This boutique hotel is in an excellent location, within a 15-minute walk of any major attraction in Florence. The service was very good, especially the young and capable Andre at the front desk, who was very friendly and enthusiastic, helping to solve a series of travel problems and reminding us of the precautions during the stay. I will stay in this hotel again when I go to Florence next time.

The location of the hotel is great. The window of the room I stayed in was on the Arno River, and the old bridge was perfect for taking pictures. The front desk service is very good. The capsule coffee machine is clean and filled with water for the convenience of hotel guests. The breakfast is also good.

This is a wonderful stay and great help from the concierge when planning our trip. All staff so extraordinarily accommodating rooms beautiful and comfortable with every amenity buffet breakfast extensive delicious with healthy options bar and dinner very special beautifully decorated the location is slightly out of the action but its a lovely walk thru the narrow streets. The stunning building, the amazing rooms, the butler service.

Florence is very familiar, so everything was as expected when choosing this hotel. There were no surprises, but it was definitely worth the money. But one thing that is quite unexpected is that the hotel provides a shuttle service to and from the old town of Florence. Although we have a car of our own and cannot use it, this is very important for tourists who do not have a car.

The room was clean, and the lady at the front desk had a good attitude. The interior of the hotel was like a maze, and the breakfast was average, but the younger brother was handsome ... There are hundreds of trees on the outside, that's all ...