Border Town International Youth Hostel Fenghuang Ancient City Bar Street Branch Reviews

Response from Property: Thank you for your feedback. We appreciate the recognition from our guests and strive to resolve any issues raised. We will continue to improve our spoken English learning. Regarding bedding, we may arrange for housekeeping staff to put on the duvet covers in advance going forward. As for the flooring, we are already working on replacing it with a darker color.To be candid, from the moment you arrived at our hostel, we did not perceive your approach as particularly friendly—for instance, in your interaction with delivery riders waiting to pass through, or in how you communicated when requesting staff assistance with the bedding. In Chinese youth hostels, for dormitory beds priced under ¥60, it is common practice for guests to put on their own duvet covers and pillowcases.Regarding the floor marks you mentioned—were these not simply traces left when you or other guests walked on the light-colored flooring during rainy weather? Nevertheless, we had staff promptly wipe the area again. Please rest assured that all bedding is laundered, disinfected, and replaced for every new guest. Upon hearing your feedback about the worn mattress protector, we immediately replaced it. Additionally, our rooms are equipped with shampoo and shower gel, and disposable toilet seat covers are provided in the bathrooms.While our current spoken English proficiency is primarily sufficient for front desk check-in procedures, all our staff members are college graduates. They may not always process spoken English instantly, but they can generally understand written English and can communicate effectively via translation apps if needed.

Response from Property: I'm sorry, my spoken English is very poor. I seldom speak English these years. Now that there are more foreign tourists after opening up, I will pick up my English and practice my oral English.Thank you for reminding me.

Response from Property: Thank you for your appreciation of the hostel's location and the bunk beds。Also, it should be mentioned that the dormitory rooms provide each guest with disposable toilet seat covers. You may choose to use these covers, and it's recommended to keep the toilet lid closed when not in use.At the time, the front desk might have been away for some reason, and a friend happened to be in the store, so they checked us in instead. To a certain extent, the hostel also promotes self-service, so you can choose to wait for the front desk to return or initiate contact with them by phone. Additionally, the ethnic costumes in the lobby are there for guests to experience minority cultures; in simpler terms, they're free to wear.

Response from Property: Thanks to the Malay Chinese brothers for their comments. It’s true that there are no tables, no lights, and no cabinets. (The newly replaced wooden bed in the girls’ bed has lights, and the table tops have also been partially installed. The remaining table tops and tables will be installed after the National Day. Cabinets and boys’ rooms will be updated later). When you booked, you indicated that it was a private bathroom. When you take a shower and walk around at night, you will inevitably wet the floor, so we provide free air conditioning. In terms of hygiene, we have aunties cleaning it every day. It is actually normal for eight people to find dirty places after a day of life. If you see it, you can contact the front desk to deal with it in time.

Response from Property: We have reminded guests who come back late to speak quietly downstairs, and the check-in instructions at the front desk also state that please keep quiet after 11 o'clock. . However, we had no way of knowing in advance that guests would make loud noises in the hallway or in the room, but the fact is that no guest reported it to the front desk. Most of the people who come out to play during the Mid-Autumn Festival are students. The lights along the river in the ancient city are not turned off until 1:30, so it is normal to have late sleep and rest time. If there are guests in your dormitory who come back late, you can mention it to the guests. . We are not picky about our guests, but for a young and pretty retired lady like you, we recommend booking a separate room during holidays.