Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(1106)
Positive reviews(1091)
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Convenient location(157)
Delicious breakfast(124)
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Perfect for business trips(30)
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Negative reviews(15)
Dubudubu
Superior Queen Room
Stayed in Feb 2025
Traveling with friends
12 review
10/10
Outstanding
Posted on Mar 14, 2025
Location: very near 凤凰古城 entrance, 20-30mins ride away from train station.
Food: plenty of food restaurant nearby
Service: super friendly and helpful staff, due to limited access to DIDI for car ride to train station, staff helped to call taxi and book in advance on behalf.
Room: comfortable and clean, dry and wet toilet is separated.
Overall: great stay with this hotel.
6/7
Response from Property: Dear guest: Hello, thank you for choosing the All Seasons Hotel. Your recognition and affirmation is our greatest motivation. All Seasons Hotel is a mid-range business brand under Huazhu. Everything starts from the customer's experience. We are committed to serving every customer and making every guest feel at home. Welcome to follow us at any time. It is super cost-effective. I hope that next time you come, you can have a new experience. I sincerely look forward to your visit again. We are always waiting for you~
NaomChan
Superior Queen Room
Stayed in Mar 2025
Family
16 review
9.5/10
Amazing
Posted on Apr 23, 2025
Comfortable room setting, nice breakfast, clear and neat.
Response from Property: 您的肯定如同一首動人的詩篇,為我們的服務增添了無限韻味。雖然房型大小與隔音效果未能盡如人意,但正如詩句所言:‘不完美亦是一種美’,這將成為我們前行路上不懈追求的目標。感謝您用寬容的目光注視着我們,小季已將您的意見銘記於心,並將在未來持續優化,期待再次為您譜寫一曲温馨的住宿篇章。
Chee Kiang Wilson CHUA
Deluxe Queen Room
Stayed in Nov 2024
Traveling with friends
5 review
9.0/10
Great
Posted on Dec 27, 2024
A very new hotel that is in a superb location.
An area for improvement is to add a sheltered link between the main and back buildings.
It happened to be a rainy day. Besides walking from the main building towards the back building (where our rooms were) with our big luggage cases, we still had to struggle using the room card to unlock the building door; all in the rain.....
Response from Property: 尊敬的賓客您好!感謝您選擇入住全季湘西鳳凰古城酒店,很抱歉未能給您帶來完美的入住體驗,針對您提出的問題我們一定積極整改完善,全季湘西鳳凰古城酒店地處於湘西鳳凰縣虹橋東路高商圈,附近有虹橋、鳳凰城、沈從文故居、南華山等旅遊景點,距離高鐵站大約20分鐘車程;酒店內擁有多元化的人性服務設施,如大堂免費茶飲、、自助洗衣房、健身房等等,無論是商務出行還是旅行均是很好的選擇。再次向您致歉!
Guest User
Superior 2-bed Room
Stayed in Apr 2025
Family
13 review
10/10
Outstanding
Posted on May 14, 2025
The counter staff are very helpful and patiently listen and provide very good advise to all the enquirers. I wold especially give a big thumbs up to 小吳(hope I have the name right), she shows professionalism even after a tired night shift..
Response from Property: 尊敬的賓客,您好!非常感謝您給予我們滿分好評!您對櫃枱工作人員服務的認可與稱讚,我們已悉心收下。能為您帶來專業且熱忱的體驗是我們的榮幸,我們定會持續保持並提升服務品質,不負您的支持。期待未來能再次為您提供優質服務,祝您生活愉快!
Guest User
Deluxe Queen Room
Stayed in Nov 2024
Family
1 review
10/10
Outstanding
Posted on Dec 27, 2024
very close to Hong Qiao, easy to access all the major sights
Response from Property: Dear guest: Hello! Thank you very much for choosing Ji Xiangxi Phoenix Ancient City Hotel and giving your comments. The most important thing when you are away from home is to live comfortably. I am very happy that we can make you live comfortably and at ease. Ji Xiangxi Phoenix Ancient City Hotel has a superior geographical location and complete supporting facilities, all to make you feel the warmth of home and enjoy a quality life. Looking forward to your next visit! I wish you a smooth work and good health!
Soi Lam
Superior Queen Room
Stayed in Nov 2024
Family
6 review
9.0/10
Great
Posted on Dec 22, 2024
The housekeeper is good and efficient, however the service from the check in staff is just normal.
Response from Property: 尊敬的賓客:您好!非常感謝您選擇全季湘西鳳凰古城酒店並給予點評,出門在外最重要的就是住的舒心,很開心我們能讓您住的舒適與安心。全季湘西鳳凰古城店優越的地理位置,完善的配套設施,都是為了讓您感受家的温馨,享受品質生活。期待您的下次光臨!,祝您工作順利,身體健康!
Chi Yen Kelvin Ian
Superior Queen Room
Stayed in Oct 2024
Traveling with friends
5 review
9.5/10
Amazing
Posted on Nov 24, 2024
Location were excellent, rooms were clean but the hot water was not sufficient, needed to turn all the way to be suitably warm.
Response from Property: Hello dear guests! We are sorry that we could not bring you a perfect accommodation experience. The hotel will continue to improve your comments. If you have any needs, you can contact us 24 hours a day. We will strive to provide every guest with warm and enthusiastic services. We apologize again! Have a nice trip!
Soon Yong
Superior Queen Room
Stayed in May 2025
Couple
9 review
9.5/10
Amazing
Posted on Jun 8, 2025
Very good service by front desk.👍👍👍
Response from Property: 尊敬的賓客,您好,感謝您選擇入住我們酒店並對本次體驗給予認可!您的滿意是對我們服務團隊最大的肯定,也是我們持續優化服務品質、提升設施標準的動力。未來我們將始終以專業、細緻的態度,為每一位客人提供優質的住宿體驗,誠摯期待與您再次相遇!
Guest User
Superior 2-bed Room
Stayed in Mar 2025
Couple
2 review
9.5/10
Amazing
Posted on Apr 14, 2025
The room is very clean and comfortable!
Response from Property: 尊敬的賓客,您好!看到您寫下 “乾淨、舒適” 的評價,我們的心裏滿是温暖與感動 —— 這簡簡單單的四個字,是對我們客房團隊每日用心清潔、精心佈置的最大肯定,更是我們不斷追求的服務初心。為了讓每一位客人都能在旅途中擁有 “安心的小窩”,我們始終相信,乾淨的細節裏藏着對客人的尊重,舒適的體驗中飽含着對服務的熱忱。無論是一塵不染的客房角落,還是柔軟親膚的床品,亦或是恰到好處的室温調節,都是我們希望為您營造的 “歸家感”。很高興能成為您旅途中的温馨驛站,更期待未來能繼續用這份整潔與舒適,伴您度過每一次難忘的停留。若您下次入住有任何特別需求(比如喜歡的香氛、枕頭軟硬偏好),歡迎提前告訴我們,我們會為您悄悄準備好~願您此後的每一次出行,都能被温柔以待,我們在這兒,等您回家!
marcos galve
Superior Queen Room
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 15, 2025
Everything's perfect
Response from Property: 尊敬的客人,感謝您選擇全季並分享這份珍貴的好評!鬧中取靜的愜意空間、便捷的洗護設施,還有嶄新舒適的環境能獲得您的認可,我們倍感榮幸!為賓客打造貼心又省心的旅居體驗是我們的堅持,您的滿意就是對我們最大的鼓勵。期待下次相遇,全季依然能成為您旅途中温暖的 “家”!
Joz Low
Superior Queen Room
Stayed in Sep 2024
Couple
55 review
8.0/10
Very Good
Posted on Oct 21, 2024
number 1 and 7 have a good service
Response from Property: Dear guest: Hello! Thank you very much for choosing JI Hotel Xiangxi Phoenix Ancient City and leaving your review. The most important thing when you are away is a comfortable stay. I am very happy that we can make your stay comfortable and secure. The superior geographical location and complete supporting facilities of JI Xiangxi Fenghuang Ancient City Store are all designed to allow you to feel the warmth of home and enjoy quality life. Looking forward to your next visit! I wish you success in your work and good health!
SHONGKIAT WAJARAKLOET
Superior Queen Room
Stayed in Mar 2024
Traveling with friends
2 review
9.5/10
Amazing
Posted on Apr 13, 2024
Perfect stay near spot
Response from Property: Dear guest: Hello! Thank you for your recognition of Ji Hotel’s service! JI Hotel Xiangxi Phoenix Ancient City is located in the high business district of Hongqiao East Road, Fenghuang County, western Hunan. There are Hongqiao, Phoenix City, Shen Congwen's former residence, Lanhua Mountain and other tourist attractions nearby. It is about a 20-minute drive from the high-speed rail station; the hotel has a diversified Human service facilities, such as free tea in the lobby, self-service laundry, gym, etc., are a good choice for both business and travel. We look forward to your visit again and wish you a pleasant journey!
Yanglei
Superior Queen Room
Stayed in Oct 2024
Business traveler
4 review
10/10
Outstanding
Posted on Nov 28, 2024
Henhao
Response from Property: 尊敬的賓客:您好!非常感謝您選擇全季湘西鳳凰古城酒店並給予滿分點評,出門在外最重要的就是住的舒心,很開心我們能讓您住的舒適與安心。全季湘西鳳凰古城店優越的地理位置,完善的配套設施,都是為了讓您感受家的温馨,享受品質生活。期待您的下次光臨!,祝您工作順利,身體健康!
Anky.W
Superior 2-bed Room
Stayed in Jun 2025
Family
18 review
6.0/10
Posted on Jul 19, 2025
I just want to discourage you. I had high hopes before I came to Fenghuang Ancient Town. There is only this one Four Seasons in the center of the ancient town, and the room is small. It is really uncomfortable to live in a hotel below 30 square meters. The rest of the hotels in the center are homestays. I would never consider homestays. The homestays in the center are surrounded by a small river or a small river. The roads are very narrow, and there are people dressed in Miao costumes everywhere to take pictures. It was so crowded that I couldn't stay there for one night. It was too depressing. Until today when I arrived in Furong Town, everything was normal. Furong Town has been clean all the way from the high-speed rail, and the road is wide. The waterfall in Furong Town Scenic Area has a great view, and the road is also clean and wide. Only when I see such a comfortable place can I feel like eating, drinking and having fun. Furong Town also has Miao costumes for shooting, but they are not like those sold all over the streets in Fenghuang Ancient Town. It feels like there is a salesperson every 5 steps, and you can imagine how crowded the tourists and salesmen are. If I have the chance, I will never go to Fenghuang Ancient Town again, and will only come to Furong Town. I've posted the photos of Fenghuang and Furong for my friends to refer to.
Original TextTranslated by Google
6/15
Guest User
Deluxe 2-bed Room
Stayed in Apr 2025
Solo traveler
30 review
9.0/10
Great
Posted on May 24, 2025
The room is nice and the location is good, but the soundproofing is poor. You can hear the cars and people talking outside at night, which affects your sleep. I heard from others that you can upgrade your breakfast for free, but the front desk clerk said no. It is really convenient to go out and see the night view at night
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!尊敬的客人,非常感謝您的反饋。對於房間隔音不佳影響您睡眠,以及早餐升級溝通不暢的問題,我們深感歉意。關於早餐升級,我們會加強員工培訓,確保訊息準確傳達。酒店位置方便您賞夜景,我們也希望能在其他方面給您更好體驗,期待您下次入住感受我們的改進。