Family-friendly Hotels in Playa del Ingles

The apartment is very well located and with all services. The staff treatment is 10, Kevin attended me at the entrance and solved me without problems an incident that I had. The swimming pool is great, and the environment that is formed in it too.

The hotel is very beautiful. The service is excellent. Charming staff we loved our stay. Beautiful pool and jacuzzi

We arrived just as the hotel was subject to a power cut. The young guy receptionist took us to the room as our door keys would not work due to the electricity outage. The electricity came back on in reception about 5 minutes later but someone had to go room to room to reset each rooms supply. Some 2 hours later after having sat in the dark unable to unpack and several tracks to reception and being told we were priority we gave up and went out to dinner in the clothes we travelled in after a 4 hour 30 minutes flight. Other hotels were affected in the same street apparently. Once this issue was sorted by the time we got back from dinner everything was great. Lovely breakfast, lovely room with Molton Brown shower gel, shampoo and hand soap and lotion. Lovely pool and no issue getting sun beds. Short walk to the beach and dunes but a lot of steps up and down. Also 10 minute walk to Yumbo shopping centre which had everything you needed from great shops to excellent restaurants and bars. Great place for LGBTQ to meet up and great place to people watch. Definitely recommend

I only have one small criticism: The acoustics and atmosphere in the large dining room are not pleasant, as all the walls are bare. This could be improved with little effort. It simply does not do justice to the rest of the hotel. Otherwise, I can only say that this hotel sets new standards in quality and service in Maspalomas! It was not only renovated like many other hotels, but completely refurbished and brought up to new building standards! And I know what I'm talking about - I've been going to Maspalomas every year for 20 years and know many hotels! A lot of money has gone into this. I would just like to name a few highlights: - the fastest WiFi I've had in Maspalomas so far (speed test showed all the way up); perfect for working remotely and making video calls smoothly - the gym is amazing and free for hotel guests (see ”Stark Fitness Club”) - there are only comfortable Bali beds by the pool - breakfast and dinner are super varied and of very high quality (bread selection like in Germany with wholemeal bread, etc.). You can also book the evening buffet on site for €25 if necessary. - bathroom is huge and has a double sink - you can choose between several lighting moods on the bedside table and there are very good reading lights - rooms are larger than average - noisy at the back towards the street but the windows are completely soundproof. You can't hear anything and the air conditioning is very easy to control - free room safe with interior lighting and big enough for notebooks - kettle, free coffee - all the staff seem happy and are extremely friendly etc. etc. etc.

From the base we could not stay in the hotel that we had booked for air-conditioning problems I think I remember , they relocated us in a much better one and with exceptional services both in conditions of the hotel Hotel like staff.

The hotel has a standard double room with views of the mountains with 4 nights. The rooms were clean, the bedroom equipment needed to be renovated, the bathroom was clean and useful. On the balcony (5 floors) there was a certain noise level due to the proximity to the street which does not reflect in the room after the balcony door was closed. The dinner (breakfast and dinner) was warm and delicious. The choice of foods was more than sufficient. I didn't use the pool area but was very good from the optical impression. The location of the hotel is very good because you can reach the beach in just a few minutes walking distance. Shopping opportunities are all directions fast and easy to walk. Other equipment (fitness, hairdresser, bike rental etc.) were as described, but was not used by me. A transfer from or to the airport should be booked separately in advance on the hotel website. Reservation at the reception is not possible.

This is a four-star hotel, but it is really quite big with the five-star gap. First of all, it is all-inclusive. The orange juice seems to be orange juice powder. The food variety is less basic and there is no seafood. The pool is not big. Children run around and around. The service front desk was slow and the room was booked for a long time. I couldn't find the order number. I had to wait for a long time. The bathroom bath was also very small and very inconvenient. It is a few hundred yuan less than five stars, but the gap is still very large in all aspects, not very distinctive hotel

Very helpful and welcoming staff at the reception. Nice facilities inside and outside of the hotel. Superb breakfast buffet with a wide variety of food, fruit and bakery. Very friendly staff in general.

Front office and services staffs can be more pleasant. Not sure if they understaff or tired . But they sometimes they not friendly. The guy who checked us in very nice but rest of stay, we don’t received friendly attitudes from the service nor front office staffs . The housekeeping lady so much helpful. The hotel are decent.