Playa del Ingles Hotels with Shuttle Service

Great hotel in Playa d‘Ingles. Superior hotel with a stylish interior. Great and nice staff. Excellent breakfast buffet in the roof top restaurant with a stunning view. Free parking offered. A lot of restaurant and bars are located in the Yumbo Center, a few minutes by foot from the hotel. Pools are heated and there was always free sunbeds available. Rooms are big and cleaned. The hotel is well maintained.

I have stayed at the AxelBeach numerous times, but sadly the refurbishment of the rooms means this was my last time. The refurbished rooms are oppressive and dingy – all the walls have been covered in a dark, depressing wallpaper, which is only broken up by white, cold lights. The stone floors have been covered with black linoleum, which looks depressing and dirty. The refurbishment is being done as cheaply as possible, leaving the colourful kitchen tiles intact and the bathroom mostly untouched. For some bizarre reason AstroTurf has been placed on the balcony floors. They have taken what used to be cheap-ish beach hotel rooms and given them a morgue/sauna makeover. This is really frustrating as, otherwise, the place remains pleasant – the pool is still great, the staff are lovely (Kevin, the receptionist, deserves a particular shout-out) and the gym has been re-done really well. The location is super handy as well.

This was a last minute holiday for my partner and myself. We had read a lot of reviews and almost did not book because of them. However, I’m not sure where most of these complaints are coming from. As far as noise, we didn’t experience that at all. We could hear the Yomba center slightly, but if we closed our balcony door, we could not hear a thing. We had the apartment with the kitchen and it worked out fine. The place does appear to be a little tired, but they are closing this next month for refurbishment. The bedroom was a bit tight but comfortable. The place was spotlessly clean and the staff was all very friendly. Bottom line I would say the place was basic, but had everything we needed for the price.

I'll start by saying the hotel is lovely. Very clean. Good layout. Very good rooms with comfortable beds and good bathroom facilities. As 2 vegetarian/pescatarians, we ate very well all the time. Anyone writing bad reviews about the food should check in advance that their specific needs are catered for. I'm a fussy eater who is not very adventurous and I had no problem at all. There is food available all the time at the snack bar, so if you miss any of the allocated meal times, you don't have to go hungry. Drinks are all good. Like any all inclusive, you notice the difference in strength when you go outside of the resort and pay for drinks. It is worth noting that all cocktails are none alcoholic but the staff will gladly add your choice of alcohol when you ask. We never waited long to be served with drinks, even at busy times. I have to be honest and say that the nightly entertainment was poor, and actually annoying after a while. A group of youngsters dancing and miming to soundtracks from films and musicals. No karaoke, no disco, both of which might have made a difference and given some variety. Our biggest issue was not the fault of the hotel or staff but the other guests. Mostly very rude people with no consideration for anyone else. We didn't go to make new friends but to be civil and well mannered costs nothing and makes everything nicer. This is not aimed at any particular nationality as this was the case with people from a variety of backgrounds, including British. People would push in front of you in the dining room, as though the food was going to run out, when there was always plenty. People would stand, chatting in doorways and openings and not move to let you get through. There were times in the afternoon when I sat in the snack bar to read quietly and people would just come and sit at the same table and begin talking loudly among themselves. It appears that rudeness in society has a knock on effect and so even nicer people become the same way retaliation and it creates and generally hostile environment. Where I completely respect the laws on smoking and vaping, I did find it ridiculous that I couldn't just enjoy the odd vape in quiet, open air spaces. Not all, but some of the staff, would politely point me toward the smoking area having seen me take ”one” puff from my vape in places that were nowhere near anyone else. Others would just overlook it when they realised it was a vape, not an actual cigarette, especially as I only puff on mine moderately and don't create huge plumes of vapour. Overall though, I found it most ludicrous that the ”smoking area,” was located right next to the children's play area. I do recommend this hotel for good value, a clean, safe environment and good facilities, just be prepared to share the place with a lot of greedy, ill mannered guests.

It was a pleasure to stay here again. Excellent service from arrival to departure. Staff are very professional, friendly and helpful. Rooms are clean with modern furniture and with all amenities you may need. They were very comfortable, and with the intense heat, the air-con provided a welcome relief. Free WiFi worked perfectly. The hotel restaurant had a great buffet breakfast and continental breakfast. Great times no reservations straight through till 11am. The waiters were amazing, some members having been there for a very long time. Dinner in the evening right through till 22.00pm - amazing. The pool and facilities were amazing, comfortable sun loungers with built in pillows and large blue beach towels. The hotel is located very close to the airport approximately 35 min. There is a free shuttle service from and to the airport, for stays of 10 days or more and I really appreciate that it is included. I would recommend this hotel for pleasure trips. Was made to feel like a member of the Neptuno family

Just returned again from Sandy Beach brilliant hotel, best Ive ever stayed in. All the staff are excellent and very helpful. Rooms are brilliant and beds so comfortable. Food is excellent. You couldn't ask for better food so much food. Im a fussy eater and there was so much choice. The young man at the restaurant saw I was on a walking stick and made sure I got a table near the buffet and made sure I was looked after. He was so nice and charming - please give him my sincere thanks. The only complaint I can make and its not about the hotel as its perfect - a lot of guests were at the buffet pushed and shoved even though they could see I was on a walking stick as they couldnt wait to get to the food and didnt care who they pushed out of the way think they were German. Many guests didnt dress according to the dress code for the eventing meal wearing shorts. I know this isnt the staffs fault its the guests they just didnt care. You cant fault the any of the staff at the hotel Dominic on reception was extremely helpful showing me the garden terrace room which I will try and book on my next trip. I apologise to the cleaner she was so nice and I forgot to leave her a tip which I felt guilty about but I was rushing to get out for a early pickup. Cant wait to go back its a brilliant hotel. If any one reads this please feel assured that you will get the best treatment at Sandy Beach its close to all amenities and everyone is brilliant. They even took my suitcase to the room on arrival. Thank you so much for another brilliant holiday.