Erbil Arjaan by Rotana Reviews

Liked and great staffs are working there

Nine city

Amazing place

The room is very clean Facilities: complete Security facilities are very good Breakfast is rich The view is very good The location is a little off, close to the airport, but it is inconvenient to go out without a car There is a stove in the room to heat food, and the breakfast time is until 11 o'clock

Poor sound insulation

I usually only come up to complain This time I saw no comments from Chinese people This Rotana hotel has two in Erbil and one in Baghdad called Babylon Rotana. Presidential security level. Erbil has never been in war or attack, and the security check is also strict. There are two security guards with real machine guns at the entrance (confirmed). Before entering the gate, there will be another two security guards holding small mirrors to check if there is a boomboom installed under the car, and they will check the trunk, etc., which is stricter than the airport. Then before entering the lobby, bags and people have to go through security checks. The outer wall is explosion-proof. I asked the staff why this is the case even though it is very safe here. It is said that many presidents and prime ministers will stay at Rotana when they come, but generally choose another one, and the security is completely fine. But be careful, if you rent a car to go to Mosul, you have to ask the driver whether he speaks Kurdish or Arabic. The driver I met was completely unable to communicate. The other party's English is like I say "city gate tower" and he speaks "hip bone axis". The pronunciation is the smallest, the key is that it is easy to miscommunication. I was very anxious and angry, and the driver was so angry that I lost my voice because I couldn't communicate... I handed the phone to the driver and the translator page didn't say anything... I was very tired... Because I booked the hotel and called back to the hotel, they couldn't understand where I was going... I immediately covered my phone and held up the map and said to listen to me and follow the map to know where to go, but the driver just didn't listen (didn't understand) and it took 3 hours to get there after a 15-minute journey. I don't write travel notes, so I'll say one more thing here. Several thousand-year-old ruins in Mosul have been destroyed. The local area does not protect them, and anyone can touch and step on them. Because I couldn't communicate with them (mainly because the driver was messing around inside), I really didn't understand... The police at the door said they didn't let me in first. I saw that they didn't let me in and planned to leave. As soon as I turned around, I was called back and said that Britain was good and China was good, and then they said they would take me in but I couldn't take pictures. It took 3 minutes to see several Nineveh period ruins that had no protection measures at all (guessing). When I went out, the police pulled the driver and said it would cost at least 200 dollars? ? ? ? Me? ? ? ? I thought I heard it wrong, because the driver's English was really poor. I turned on the translator to the police, and at this time he was afraid that I was recording. Let him say it to the kid, and tell him on the translator to give him at least 50 dollars to help him? Help for what? The corruption from top to bottom in Iraq is really disgusting. These policemen also pulled me to take pictures like a monkey. I am not a budget traveler, nor am I here to see how miserable people live in the war zone after the war. I don't like to take pictures of people's faces, so I refused their requests for photos. The locals didn't care if they were rejected, but the police were very embarrassed. Later, by chance, I met the little leader of the embassy of the United States. After a few days behind the door, my journey was smooth sailing and I was never mad at him again. The police at the Mosul ruins are really rubbish, termites! ...

Very good hotel

Highly recommended, the most cost-effective hotel in Erbil

My visit to Iraq was, essentially, tourism, organized around UNESCO World Heritage sites but with a careful eye to security concerns. I arrived at the Erbil Arjaan after a 12-hour drive from Baghdad airport (including intermediate stops at Samarra, Hatra, and Nineveh), and I was looking forward to a comfortable room where I could unwind over the next three nights. Rotana did not disappoint. The room had every amenity one should expect from a 5-star hotel, both in the room and in the public spaces. Ms. Raquel checked me in on my arrival at the hotel reception, and she and other colleagues there were ready to help with any issue I had. (Evidently the dying art of sending postcard greetings from one's travels is already defunct in Erbil, because the question of where to find postcards flummoxed even Ms. Raquel.) The breakfast staff in the dining area was very attentive. And the attention paid to security was very reassuring. The one concern travelers might want to consider is location. The Erbil Arjaan is on an outer ring road -- a highway, really -- that is 5 kilometers from the center of the city. While the staff whom I have just lauded above was very helpful in arranging for a taxi to take me to the Erbil Citadel at the center of the city, no one at the hotel seemed to know, or at least no one advised me, that the Citadel was closed for restoration work. (I suppose sightseeing is not what most hotel guests come to Erbil for.) On the other hand, the hotel is relatively close to the airport and is on the edge of the Ankawa district, which was helpful for fulfilling one's Sunday obligations among the Chaldeans. By most accounts the Arjaan Rotana is the best hotel in Erbil, and at $112 a night I cannot complain about what I paid for such luxury. I'd happily return.

I spent a full week at the Arjaan on a work trip, spending much of my day in a conference room and then working in my room after hours. Although not everything initially worked out as expected, I was impressed by the rapid response to every question and concern I had, with swift action taken to correct any issue that came up. The front desk, food service, and room staff gladly fulfilled special requests that allowed me to work efficiently and comfortably throughout the week. The human element elevated the experience beyond what I expected from a higher quality hotel.

Nice and clean hotel. Rooms were spacious, more like hotel apartments with built in kitchen. Bathroom was clean and had all amenities as per standards of Rotana. Bed was comfortable too. Breakfast options were quite ample and good in taste. Nice restaurant for drinks too. Since I couldn’t get the taxi person at airport and I called the staff, they were not at all helpful. Finally one of my colleagues helped me out. But staff in person at reception was good.

it was amazing short resident in Arjaan by Rotana the room was to clean and the services is to good the breakfast was so deli shies and good

ARE YOU KIDDING ME? Maan, and the ENTIRE reception/bell staff recently accommodated a group of 15 travelers at the last minute. The traveler's check-in was smooth, their stay was restful, and their checkout was outstanding. My group appreciated the prompt and courteous service the Arjaan staff extended to my team. Thank you!!!

The hotel was great when it comes to hospitality, they have a professional staff specially Ms.Raquel she always do exceptional effort to make sure our stay will be comfortable ,as well micheal and Mustafa ,Always ready to help.i highly recommend this hotel