Hôtel Mercure Quemado Resort Reviews

I don't understand why this hotel still exists. You are in great danger as a guest. The walls are crumbling, the rooms are full of dust, the swimming pool was closed during our stay, the key card of the room never works, I lost a lot of time by walking to the reception every time. The gym is open, but no equipment works, everything is broken, trashy, dusty. The hotel consists of max 3 staff members. The breakfast sucks, you don't even get fruit. If you call the reception, they push everything to another service that doesn't exist in the hotel. I want my money back!!!

Good stay i recommend to all who want to visit hoceima in morroco

Its normal hotel , not excellent but normal

Nice place to visit, however, the service is not that good compared to the hotel value

Good hotel

⸻ I've been coming to this hotel for six years, but this time it's a huge disappointment. The television wasn't working, the light bulbs weren't replaced (except for one), the shower was just a trickle... frankly, it's unacceptable for a hotel of this standing. Even the bare minimum of comfort wasn't provided. The staff is certainly friendly and attentive, but in practice, nothing was done to resolve our problems. After having to complain about everything, we ended up giving up so as not to completely ruin our stay. The breakfast also left something to be desired: the quantity was clearly insufficient for the number of guests. And to top it all off, the coffee machine didn't work. It's a real shame to see such a deterioration in a place I used to love.

This is my second time staying at this hotel. Maybe it's because it's the off-season. It seems that only one floor of the whole hotel is open. Even the lights in the corridor are not on. The facilities in the shower room are also out of repair. However, considering the view and price, it is a good hotel in Al Hoceima.

Top but cleanliness and service need to be reviewed

It is very well located, the employees are very friendly and the breakfast is very rich and varied.

Dirty hotel; when we arrived in the room there was a pair of underpants on the floor near the bed of the previous occupant. This was reported. The cleaning was very poorly done, floor full of dust; dirty bathroom, hair in the bathroom. We asked to change rooms which was done but the other room was also dirty. No information given on arrival about what the hotel offers because it offers nothing apart from breakfast. No place to even have a drink or a coffee. Moreover, no coffee machine in the room which is still a minimum. Only 2 small bottles of water that were already opened Television that does not work, no network Heating that does not heat we called reception who sent us a technician who told us to wait for the heating to heat up but it never worked. We were cold all night. The only positive thing is the sea view. But the hotel is the worst I have stayed in Morocco, any city combined

Great hotel with a beautiful view of the bay. There is underground parking. You can walk to the port. The room is clean, functional and the staff very kind. The only negative point is the work at the hotel in the morning.

Ideal location. satisfactory cleanliness. breakfast leaves something to be desired

Nice hotel, very clean and good location!! Very family friendly!!

It was a beautiful location Swimming pool was a bit smaller, but still nice Enjoyed my stay Will definitely come back here again We found breakfast a bit less Could have been a bit better for the rest An excellent hotel