Hotels in New Town, Edinburgh

This hotel really left a very ”unforgettable” impression. The hotel seems to be a renovation of an old building. The environment is very crowded. Going to the room is a very difficult and winding road. It is very complicated... My friend's room is arranged on a different floor, but we have to take different elevators and climb the stairs with luggage to get to the elevator... There was no staff to assist in the whole process, and the elevator floor is also arranged very strangely... The room is OK, clean and hygienic, the bed is very small, and the lighting and decoration style are really hard to evaluate... The location is good, and the hotel breakfast is relatively average

As a location, I think this is a very nice hotel to stay in; however, for a 5-star hotel, I expected a much higher level of service.  We were disappointed by several issues during our stay. First, housekeeping knocked on our door around 8 a.m., waking us up to ask if we needed cleaning. We requested the service, but when we returned to our room around 3 p.m., it had not been cleaned. Even after we went out to dinner and returned later that evening, the room was still not cleaned. Additionally, while my friend and I were resting in the room, the door had not been closed properly and was slightly open. A hotel staff then opened the door without knocking, which made us feel very uncomfortable. Another issue occurred when my friend ordered food via Deliveroo. The order was marked as delivered, but we could not find it. We asked the lobby ambassador for assistance, but she was not helpful at all. We eventually found the order ourselves, placed on the concierge desk. Overall, the service from the staff was very disappointing and felt cold and unwelcoming. While I would recommend the hotel for its location, the level of service was far below what I would expect from a 5-star hotel.

The absolute best thing about this hotel is the service! We checked in late at night, tired and cold after getting off the train. Isabel at the front desk was incredibly thoughtful, preparing various hot drinks for us, and cookies and teddy bears for the kids. She personally escorted us to our room, engaging in such a warm and fun interaction with my two children along the way that they absolutely adored her! During our conversation, Isabel learned about the kids' favorite colors and toys. The next evening, she even came to our room to deliver gifts for them, which made the kids incredibly happy! My older daughter repeatedly told me to make sure to give a huge shout-out to the lovely Isabel! The hotel's location is also great, convenient for both the train station and the attractions in the Old Town. The breakfast restaurant offers a nice view as well.

The Edinburgh International Festival was held during the peak season, and the hotel prices were not cheap. The hotel is located near the main road, Prince Street. I arrived at night, checked in at the front desk, and entered the room. The room is not small, with a double bed and a single bed, and the space is suitable. The bath water is large and it is very comfortable to wash. I am very satisfied with the hygiene of the room.

The hotel's location is great, very close to the train station, and all the attractions are within walking distance, so there's no need for a car. The hotel lobby is on the first floor, and you need to take an elevator. The bedding was very soft and comfortable, and the pillows weren't too high, just right. There's also a M&S supermarket downstairs, which is very convenient.

I rarely leave negative reviews, but I feel that other travellers should know what to expect. I stayed in a single room on the top floor and was very disappointed, especially considering the price. The room was much smaller than I had expected and felt rather cramped. I paid £136 through Trip.com, even with a discount, and I simply did not feel that the room offered value for money. The room looked tired and dated. The carpet did not look very fresh, the furniture was old-fashioned but not in a charming or historic way, and there were marks on the walls that could easily have been touched up. The bedside lamp also appeared to be damaged, as the lampshade was noticeably crooked and could not be adjusted. I would also like to mention that the room and bathroom were clean, and the bed linen was fresh and clean. I knew when I booked that the room did not include a safe or a fridge, as this was mentioned in the description. However, for a four-star hotel at this price, I still feel that a safe and at least a small fridge should be provided. The television was also very small, and overall the room felt very basic for the price and hotel rating. The bathroom itself was a reasonable size, but it was not very practical. There was no shelf above the sink for toiletries, which was inconvenient. In the shower, the large shampoo and conditioner bottles were placed on the floor of the shower, meaning I had to keep bending down to reach them. I would also like to mention that access to the upper floors involves a very steep spiral staircase. I was aware that there was no lift, but I did not expect the staircase to be so steep and difficult to climb. As I was not comfortable in the room, I asked whether it might be possible to move to a different room. Unfortunately, there were no other rooms available. I had originally planned to stay in Edinburgh for another night, but I decided to move to a different hotel instead. The location of the hotel is good and convenient for Waverley Station, and the staff were polite and friendly. However, my overall experience did not meet my expectations for a four-star hotel, especially at this price. Unfortunately, I would not choose to stay at this hotel again.

Overall, I feel very inconvenient, so the stay is not very good. Because the hotel is very small, there are several rooms, no one after 5 pm and before 9 am, it is very inconvenient to coordinate things and store luggage. Moreover, because the water pipe was broken, it was changed to the hotel next to it without notifying the guests, which brought a lot of inconvenience, so I hope everyone is cautious.

The hotel is right on Princes Street. My room was super spacious and offered a direct view of Edinburgh Castle. It was convenient for visiting attractions and getting to the train station. The only downside is that it's a bit pricey, but everything else was great.

The hotel decor, cleanliness, and ambience were all excellent. My only complaint was the bed ,it was the worst we have ever slept on. My husband and I spent the night holding on to the edge as it sunk so baddly in the middle. Our first night was in rm 105, we complained to reception and were moved to 203. However the bed was only marginally better. The headboard is also too far away from the bed,causing the pillows to fall down the back of the bed. I feel it is such a shame as everything else was so good. I would also like to compliment all of your staff, they were so well mannered, pleasant and professional. Please sort out your beds,it is so important and is the only thing letting your beautifull hotel down.

A Wonderful Stay – Highly Recommended! My friend and I recently had the pleasure of staying at this lovely property, and we had an excellent experience. From the moment we arrived, we were impressed with the attention to detail and the warmth of the staff. The bed was incredibly comfortable, ensuring we both got a restful night’s sleep. What truly stood out, however, was the level of service. I was feeling a bit under the weather during our stay, and the staff went above and beyond by bringing breakfast directly to our room, which was a thoughtful and much-appreciated gesture. This level of care really goes a long way in making guests feel valued. For those who prefer to enjoy their breakfast with a bit of fresh air, the hotel also has a charming terrace where you can take your meal while soaking in the surroundings. It's the perfect way to start the day if you want to enjoy a bit of sunshine. The location is also a major plus. It’s just a short walk to the city center, making it easy to explore, and for those who prefer not to walk, a quick 5-minute bus ride will take you wherever you need to go. The lounge area at the hotel is another highlight. It’s spacious, cozy, and thoughtfully equipped with blankets to keep guests comfortable if the temperature drops. It provided the perfect spot to unwind after a day of sightseeing. Overall, I highly recommend this hotel for anyone visiting the area. The combination of comfort, thoughtful service, and a prime location makes it a top choice. We will definitely be staying here again when we return!