Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Superblock, Ciputra World, Jl. Mayjen Sungkono No.87-89, Gn. Sari, Kec. Dukuhpakis, Gunung Sari, Dukuhpakis, Surabaya, East Java, 60225, IndonesiaSee Hotel Details
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel Ciputra World Surabaya managed by Swiss-Belhotel InternationalHotel Ciputra World Surabaya managed by Swiss-Belhotel InternationalHotel Ciputra World Surabaya managed by Swiss-Belhotel International
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.4/10
Amazing
175 review
Verified reviews
Location9.5
Amenities9.3
Service9.3
Cleanliness9.4
Filter by:
Sort by:
All reviews(175)
Positive reviews(174)
Reviews with photos/video(50)
Awesome stay(32)
Awesome rooms(29)
Great service(25)
Near shopping area(19)
Convenient for shopping(19)
Delicious breakfast(11)
Great swimming pool(7)
Large rooms(5)
Negative reviews(1)
Guest User
Superior Deluxe King Room
Stayed in Jun 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 31, 2025
The experience was phenomenal! All staff were very friendly and went the extra mile in terms of service. The location is great, being right next to a mall so it’s easy to find something to do. Highly recommend their spa!
18169363
Superior Deluxe King Room
Stayed in Jun 2025
Business traveler
62 review
10/10
Outstanding
Posted on Jul 27, 2025
Perfect service, good food good location. Especially Rawon soup.
Response from Property: Dear Our Valued Guest,Thank you very much for your outstanding rating and kind words. We are delighted to hear that you enjoyed our amenities, cleanliness, surroundings, and especially the Rawon soup.Your positive feedback inspires our team to maintain and continually improve our service standards. We look forward to welcoming you back for another perfect stay at Hotel Ciputra World Surabaya.Warm regards,Veronica Amanda K.Guest Service ManagerHotel Ciputra World Surabaya
Teresa.ong
Deluxe Twin Room
Stayed in Apr 2025
Family
14 review
10/10
Outstanding
Posted on May 14, 2025
love everything about this hotel! breakfast was quite good with many selections, service was excellent, next to a mall and room was one of the best in surabaya so far! this hotel is considered quite old but they still managed to keep everything like new and clean. def recommend and will be back ❤️
Response from Property: Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager
feisenja
Grand Deluxe King Room
Stayed in Mar 2025
Solo traveler
9 review
9.5/10
Amazing
Posted on Apr 29, 2025
Clean, huge room size, easy to find food and online car, aircon super cold, overall perfect and satisfied.
Response from Property: Reply from the property:Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager
Anonymous User
Deluxe Queen Room
Stayed in Apr 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jun 1, 2025
Very good service, fast check in, clean, full of amenities. Free parking.
Response from Property: Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager
Sugito
Deluxe Queen Room
Stayed in Mar 2025
Business traveler
14 review
8.0/10
Very Good
Posted on May 17, 2025
Bed was comfortable, room was spacious.. value for moneu
Response from Property: Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager
jose luis
Deluxe Twin Room
Stayed in Apr 2025
Business traveler
32 review
8.5/10
Very Good
Posted on May 19, 2025
Rooms are a little dark. All the rest is ok
Response from Property: Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager
Haidhar Halim
Deluxe Queen Room
Stayed in Jun 2025
Business traveler
7 review
7.5/10
Posted on Jul 25, 2025
Over the top ID, love the art pieces every where in the hotel. Room is spacious. Classy. Amenities are basics. View is alright. Bed was comfy, high, pillows were great. Breakfast spread was meh..limited too. But I was mostly disappointed cause I asked for coffee twice and after 20 minutes of waiting time, I didn't end up getting anything and left for work. I wouldn't make a big deal out of it, but I was waiting to use coffee machine, one of the waitresses said she was going to help me. So I could sit. Waited 10 minutes. Nothing, Stood back up, same shizzs. I prefer Tunjungan Plaza area cause I can walk outside at the old city.
Response from Property: Dear Mr. Haidhar Halim,Thank you for sharing your detailed feedback following your recent stay at Hotel Ciputra World Surabaya. We appreciate your compliments on the spacious and classy rooms, as well as the hotel’s unique art pieces and comfortable bedding.However, we sincerely apologize for the inconvenience you experienced with the coffee service during breakfast. This is certainly not the level of service we strive to provide, and we regret that your request was not attended to promptly. Please be assured that we will address this with our team to ensure improvements are made.We also appreciate your honest comments regarding the breakfast selection and surroundings. Your insights help us identify areas for enhancement.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a more seamless experience.Warm regards,Veronica Amanda K.Guest Service ManagerHotel Ciputra World Surabaya
glassbox
Deluxe Queen Room
Stayed in May 2025
Business traveler
108 review
10/10
Outstanding
Posted on Jun 21, 2025
Nice quiet hotel with a great view. Nice deco in the room. Had some problems looking for the light controls only to find them hidden at the bedside table. Nice and celegant design but hard to find.
Response from Property: Dear Geri,Thank you for taking the time to share your experience. We’re delighted to hear that you enjoyed the peaceful atmosphere, beautiful view, and the room’s design and décor.We also appreciate your feedback regarding the lighting controls. While we're glad you eventually located them, we understand how the placement might have caused some confusion. Your comments are valuable and will help us consider ways to improve clarity for future guests.We hope to welcome you back again soon for an even smoother and more enjoyable stay.Warm regards,Veronica Amanda K.Guest Service ManagerHotel Ciputra World Surabaya
KHOON SONG
Deluxe Queen Room
Stayed in May 2025
Family
2 review
9.5/10
Amazing
Posted on Jun 19, 2025
Hotel service is excellent, and the staff are very helpful, rooms are clean and we are happy to stay in this hotel.
Response from Property: Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager
mrspuspita
Deluxe Twin Room
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 6, 2025
Always had a pleasant stay here... the staffs are very friendly. The room is very clean.
Response from Property: Dear Mrs. Puspita,Thank you for your continued trust and kind words. We’re delighted to hear that our friendly staff and clean rooms have made your stays pleasant. It’s always a pleasure to welcome you back!Looking forward to your next visit at Hotel Ciputra World Surabaya.Warm regards,Veronica Amanda K.Guest Service ManagerHotel Ciputra World Surabaya
Cxcccy
Deluxe Queen Room
Stayed in Feb 2025
Business traveler
1 review
10/10
Outstanding
Posted on Apr 2, 2025
It’s a good experience.
Response from Property: Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager
Guest User
Deluxe Queen Room
Stayed in Mar 2025
Solo traveler
7 review
7.5/10
Posted on Apr 21, 2025
Great room. Breakfast experience was average. The staff is hit and miss , some are very helpful but the breakfast section , not very good. For example there was no fresh juice available, not sure as it was on Sunday. Typically the breakfast manager ensures and tries to introduce new food and recommend dishes and ensure excellent service.
Response from Property: Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager
sean2
Deluxe Queen Room
Stayed in Feb 2025
Business traveler
19 review
10/10
Outstanding
Posted on May 15, 2025
this hotel was so nice , location also perfect. I would like to come here when I visit this location again
Response from Property: Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager
Wijaja
Deluxe Twin Room
Stayed in Mar 2025
Business traveler
55 review
9.5/10
Amazing
Posted on Apr 18, 2025
Hotel is in great location, just next to one of the biggest shopping mall in Surabaya
Response from Property: Dear Guest,Thank you for choosing to stay with us and taking the time to write a review during your stay with us.We hope that we can provide excellent service and memorable moment during your stay with us. We are delighted that our staff has provided great service during your stay.We look forward to your return visit.Stay safe and stay healthy,Reggie AlfandiFront Desk Manager