Dukes The Palm, a Royal Hideaway Hotel Reviews

Response from Property: Dear Oyun, Thank you very much for your kind feedback.We appreciate your note about some details that required attention during your stay. Our team strives to maintain the highest standards of service, and we value such observations that help us enhance the guest experience.On a brighter note, we are delighted that you found our property well-maintained even after four years. Your recognition of our consistent upkeep efforts means a great deal to our dedicated maintenance team.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Response from Property: Dear Guest,Thank you for your thoughtful review! We're delighted that you enjoyed our lovely rooms and found the cleaning, security, and service staff to be helpful. It's great to hear that you loved the breakfast, Indian restaurant, and our excellent pools, especially for kids.We appreciate your feedback regarding the lazy river and will look into its renovation. We're glad the convenient location and beautiful premises contributed to your wonderful stay, and we hope to welcome you back soon!Best regards,Guest Relations Team

Response from Property: Dear Guest,Thank you for taking the time to review your stay.We are thrilled that our hospitality team exceeded your expectations, as delivering outstanding care remains our highest priority.We look forward to welcoming you back for another remarkable experience.Best regards,Guest Relations Team

Response from Property: Dear Duncan, Thank you very much for your kind feedback.We are pleased that you appreciated the high standards and quality service which we strive to uphold.We look forward to welcoming you back for another memorable experience.Best wishes,Vidhi Waghela Guest Relations Officer

Response from Property: Dear Guest, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Response from Property: Dear Guest,Thank you for taking the time to review your stay.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back on a future occasion.Best wishes,Guest Relations Team

Response from Property: Dear Guest, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team

Response from Property: Dear Ufuk,Thank you for your review.We are very sorry that we weren´t able to satisfy your room request and would like to take the opportunity to explain that we always allocate our rooms in accordance with the room category reserved. Nevertheless, it is our goal to achieve maximum customer satisfaction, and when we can we always try to fulfil any special petitions.We hope to see you again in the future. Kind regards,Vidhi Waghela Guest Relations Officer

Response from Property: Dear Guest,Thank you for taking the time to review your stay.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back on a future occasion.Best wishes,Juan Carlos Reina, General Manager

Response from Property: Уважаемый гость,Благодарим Вас за этот замечательный отзыв о пребывании в нашем отеле.Мы искренне рады, что Ваше пребывание в Dukes The Palm, a Royal Hideaway Hotel оставило такие яркие впечатления.Нам особенно приятно узнать, что праздничное оформление номера создало особую атмосферу для Вашего отдыха. Наша команда профессионалов всегда стремится превзойти ожидания гостей, и мы очень признательны за высокую оценку их работы. Отдельно хотим отметить, что Ваши теплые слова о качестве нашего завтрака вдохновляют нас на поддержание неизменно высокого уровня кулинарного мастерства.С нетерпением ждем возможности вновь приветствовать Вас в следующем году.С наилучшими пожеланиями,Guest Relations Team

Response from Property: Dear Guest,Thank you for your wonderful review! We're glad to hear that our location and the children's playground made your stay enjoyable. It's great to know that your little one had a great time as well. We hope to welcome you back for another memorable stay soon.Best regards,Guest Relations Team

Response from Property: Dear Guest, Thank you very much for your kind feedback.It is rewarding to know that you had such a pleasant experience with us. Thank you for also appreciating our team's quality service. This will encourage us to constantly improve our performance.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Relations Team