Arjaan by Rotana Dubai Media City

Arjaan by Rotana Dubai Media City Reviews

Arjaan by Rotana Dubai Media City

King Salman Bin Abdulaziz Al Saud St, Al Sufouh, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
Arjaan by Rotana Dubai Media City
Arjaan by Rotana Dubai Media CityArjaan by Rotana Dubai Media CityArjaan by Rotana Dubai Media City
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Arjaan by Rotana Dubai Media City Guest Reviews

4.3/5
Very Good
48 review
Verified reviews
Location4.4
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(48)
Positive reviews(21)
Reviews with photos/video(8)
Awesome stay(6)
Negative reviews(2)
Guest User
Sea View Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 9, 2024
The breakfast and the location of the hotel were amazing. Room cleaning was very good. The interest was great. I advise.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback on Trip.com.It is truly a pleasure to read how fantastic your visit was at Arjaan Dubai Media City. Thank you for all your kind comments and I look forward to welcoming you again in the future.Sincerely, Timur Ilgaz Cluster General Manager
Anonymous User
Two Bedroom Suite With Plunge Pool
Stayed in Sep 2024
Family
3 review
3.0/5
Posted on Dec 31, 2024
In general, it is good, but it looks old
Al Mehairbi
City View One Bedroom Suite with Private Pool
Stayed in Aug 2024
Couples
34 review
5.0/5
Outstanding
Posted on Sep 26, 2024
Best hotel in Dubai we love it
Response from Property: Dear Mr. Al Mehairbi,Thank you for sharing your feedback on Trip.com.It is truly a pleasure to read how fantastic your visit was at Arjaan Dubai Media City. Thank you for all your kind comments and I look forward to welcoming you again in the future.Sincerely, Timur Ilgaz Area General Manager
Fio’
Sea View Room
Stayed in Aug 2023
Solo travelers
12 review
2.5/5
Posted on Oct 8, 2023
Staff are helpful and very polite but they handover to me a room that was already used since someone drank the amenity water and use the toilet… Rooms are very old and abused too and the design doesn’t match what the ground floor and lobby are. Breakfast was ok but some of the staff weren’t so much helpful.
Response from Property: Dear Mr. Fio,Thank you for sharing your feedback on Trip.com following your recent stay with us at Arjaan by Rotana Dubai Media City.I am delighted to hear that you found our staff to be helpful and very polite. My team is dedicated to providing exceptional service, and it's heartening to know that we met your expectations in this regard.However, I am genuinely sorry to learn about the issues you encountered during your stay. Please accept my sincere apologies for any inconvenience you experienced with the room and its amenities. Rest assured, we take these matters seriously, and we will investigate how such a lapse occurred in room preparation to prevent it from happening in the future.Your feedback about the room condition is well received and I am pleased to inform you that this is very much a part of our complete Refurbishment project which is expected to start in the near future. However, in the meantime, we do have 2 floors in the hotel (29th & 30th) which were refurbished together with the lobby and should you choose to stay during your next visit.I am disappointed to hear that some of our staff during breakfast did not meet the high service standards we aim for. I will address this internally to ensure that all our team members consistently provide the assistance and support our guests deserve.I do hope that those incidents will not mere your decision to use our facilities and services and that we will have another opportunity to welcome you back and regain your trust. Thank you once again and we sincerely look forward to you back in Arjaan. Sincerely,Timur IlgazCluster General Manager
Yahyasalo
Classic One Bedroom Suite
Stayed in Mar 2023
Couples
2 review
5.0/5
Outstanding
Posted on May 1, 2023
Good one, with a nice location, and amazing view, clean room and good service
Response from Property: Dear Valued Guest,Thank you very much for your review on Trip.com.I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations.Thank you for your kind feedback and we look forward to welcoming you back at Arjaan Dubai Media City.Sincerely, Timur Ilgaz Cluster General Manager
Guest User
Sea View Room
Stayed in Oct 2023
Business travelers
7 review
4.7/5
Amazing
Posted on Jan 7, 2024
It was very wonderful stay....
Response from Property: Dear Valued Guest,Thank you for sharing your feedback on Trip.com following your recent stay with us at Arjaan by Rotana Dubai Media City.It is always rewarding to receive such praise regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests.The whole team looks forward to welcoming you back soon.Sincerely, Timur Ilgaz Cluster General Manager
Anonymous User
Two Bedroom Suite with Private Pool
Stayed in Oct 2022
Business travelers
10 review
5.0/5
Outstanding
Posted on Nov 6, 2022
Great location and nice facilities
Response from Property: Dear Valued Guest,Thank you for sharing your feedback on Trip.com following your recent stay with us at Arjaan by Rotana Dubai Media City.I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests.With thanks once again, we already look forward to the opportunity of welcoming you back to Arjaan in the very near future.Sincerely, Timur Ilgaz Cluster General Manager
CPgougou
City View Room
Stayed in Jul 2024
Business travelers
45 review
5.0/5
Outstanding
Posted on Aug 11, 2024
The room has a view of the Burj Al Arab and part of the marina area. The location is in a building next to the company, and the lobby is directly connected to Arjaan Office Tower, which is very convenient. The price in the off-season is acceptable. There is Tram T1 nearby, which can go to the subway station; there is also bus No. 84, which can go to The Mall of Eirmates.
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Response from Property: Dear Mr. CPgougou,Thank you for sharing your feedback on Trip.com following your recent stay with us at Arjaan by Rotana Dubai Media City.It is truly a pleasure to read how fantastic your visit was at Arjaan Dubai Media City. Thank you for all your kind comments and I look forward to welcoming you again in the future.Sincerely, Timur Ilgaz Cluster General Manager
Dodo Jero
City View Room
Stayed in Jun 2024
Couples
2 review
3.5/5
Posted on Jul 25, 2024
We had booked for 3 nights. When we checked in, we were offered a room with a sea view for an additional charge. We were not told that there was a large construction site on the city side that was working until 11 p.m. and started again at 5 a.m. It was only after we complained that we were able to move. The new room was not of the same standard, however, as it did not have a balcony. Instead of giving us an upgrade, we were given a downgrade. When booking tours, the city and desert tours offered as group tours were apparently no longer available, and we were recommended a much more expensive private tour. Probably because of the higher commission for the concierge. Since we wanted to see some of the city, we ultimately had no other choice. 😞 Finally, it should be mentioned: The hotel is located in a business district (Media City). Breakfast does not start until 6:30 a.m., but in most other hotels it starts at 6:00 a.m. Since we had to leave at 6:00 a.m., we didn't get the breakfast we had booked and paid for on the day of departure. Next time I'll book a room in the city center. This hotel is 17 kilometers outside the city.
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Response from Property: Dear Mr. Jero, Thank you for sharing your feedback on Trip.com following your recent stay with us at Arjaan by Rotana Dubai Media City.I'm deeply sorry to hear that your stay did not meet your expectations and that you faced several inconveniences during your time with us.It’s clear that we could have done a better job in communicating the situation regarding the construction near the hotel. I sincerely apologize for the disturbance it caused and for the frustration you experienced with the room change. It’s disappointing to hear that the room you were moved to felt like a downgrade rather than the comfortable upgrade you deserved. Your comfort is our priority, and I regret that we did not deliver on this promise.I’m also sorry that the options for tours and the timing of breakfast did not align with your plans. Our intention is always to provide the best possible experience for our guests, and I apologize that you felt pressured into booking a more expensive tour. We will be reviewing our tour offerings and how we communicate them to ensure that all options are made clear and that our guests feel fully informed.Regarding breakfast, I understand how frustrating it must have been to miss out on a meal you had paid for. We should have communicated our breakfast hours more clearly and offered an alternative option for you, especially considering your early departure.I do hope that those incidents will not mere your decision to use our facilities and services and that we will have another opportunity to welcome you back and regain your trust. Sincerely,Timur IlgazCluster General Manager
Guest User
City View Room
Stayed in Dec 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 16, 2024
It's OK, but it's a bit far from the city. The rooms are average and the overall environment is good.
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Response from Property: Dear Valued Guest, Thank you for sharing your feedback on Ctrip following your recent stay with us at Arjaan by Rotana Dubai Media City.At Arjaan, we strive to offer the best experiences for our guests and I am happy to learn that our efforts had reflected on your recent visit. I will ensure that your positive feedback is passed on to the team. We look forward to hosting you again.Sincerely, Timur Ilgaz Cluster General Manager
Guest User
Sea View One Bedroom Suite
Stayed in Nov 2023
Family
1 review
4.7/5
Amazing
Posted on Jan 3, 2024
The facilities are in excellent condition, excellent breakfasts. Excellent location of the hotel. Excellent hotel staff.
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for sharing your feedback on Trip.com following your recent stay with us at Arjaan by Rotana Dubai Media City.At Arjaan, we strive to offer the best experiences for our guests and I am happy to learn that our efforts had reflected on your recent visit. I will ensure that your positive feedback is passed on to the team. We look forward to hosting you again.Sincerely, Timur Ilgaz Cluster General Manager
AlexKlesova
Sea View Room
Stayed in Nov 2023
Solo travelers
4 review
2.2/5
Posted on Dec 19, 2023
Despite all the negotiations between the platform operators and the hotel, the hotel management refused to make any concessions in canceling/rescheduling the reservation. Although the reason was health status. For me, this is an indicator of a very low level of service; in such hotels, as a rule, it is impossible to solve any problems. The hotel is not customer service oriented. Of course, I will no longer book this place on my upcoming (later) trip and will never recommend it to anyone.
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Chak Chun
City View Room
Stayed in Nov 2023
Couples
1 review
3.5/5
Posted on Dec 14, 2023
There are many construction sites nearby that are very noisy, and the soundproofing of the rooms is also very poor. At 8 o'clock in the evening, I can hear noise from work at neighboring sites. Please be careful before ordering!
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Guest User
Sea View Room
Stayed in May 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Jun 26, 2023
The accommodation is very comfortable. The breakfast and lunch are very rich and delicious. The waiters are very enthusiastic. An experience worth remembering. I will still choose this hotel next time I go to Dubai.
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Response from Property: Dear Valued Guest,Thank you for sharing your feedback on Ctip.com following your recent stay with us at Arjaan by Rotana Dubai Media City. With much pleasure I read about your overall experience with our hotel facilities and services, and it is wonderful to learn how much you enjoyed your time. Thank you especially for appreciating our genuine friendly and attentive team and be assured that your kind praise will be shared with them. With thanks once again, we already look forward to the opportunity of welcoming you back to Arjaan in the very near future.Sincerely, Timur Ilgaz Cluster General Manager
ysc524665768
City View Room
Stayed in Jun 2023
Business travelers
19 review
5.0/5
Outstanding
Posted on Sep 8, 2023
Good location, close to Marina, hotel facilities are relatively old
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for sharing your feedback on Trip.com following your recent stay with us at Arjaan by Rotana Dubai Media City.It is truly a pleasure to read how fantastic your visit was at Arjaan Dubai Media City. Thank you for all your kind comments and your feedback about the room condition is well received and I am pleased to inform you that this is very much a part of our complete Refurbishment project which is expected to start in the very future. However, in the meantime, we do have 2 floors in the hotel (29th & 30th) which were refurbished together with the lobby, and should you choose to stay during your next visit. Once again thank you for your valuable feedback and we look forward to welcoming you back in not-too-distant future.Sincerely, Timur Ilgaz Cluster General Manager