Four Points Hotels in Dubai

Stayed at this hotel for the location close to my meetings , everything seem fine, I liked the gym even no body soap, no shampoo nothing , I found it pleasant, chilled cafe , I liked it , staff seemed friendly UP UNTIL one night after 10pm to my horror a member of the hotel pushed open the doors no knocking nothing , I just a shower so and was undress fully , he starred and froze at me until I need to shout to him so he close the door . The hotel manner of dealing with it was unbelievable the front of office manager Mr Hazem Mohammed stopped in the lobby to offer his apology I found that totally unprofessional and unacceptable, he then offered me to have coffee to which I refused. I demanded to know why the man came into my room where was he going why wasn’t he trained enough to comprehend to knock first .. the hotel would just say that he made a mistake for another room , for me that wasn’t good enough, they did nothing to show that they cared or wanted to make me feel better, they just brushed it off as if it was no big deal , for me it was ..I had to put my luggage in front the door Incase another man walked in without knocking during the night, slept with all the lights on . I really wanted to know why he came to my room why.. NO SOLID REASON 😔🤬 They refused to give a part refund or even a gesture they were concerned . Disgusting and bad management allow this to happen and they couldn’t wait for me to leave , when I came to check out they all made themselves looked busy, no one said anything, no one gave no eye contact , shame on you if you read this . That’s not how you treat women that’s not how you make your guest feel, why you couldn’t give me a valid reason because you yourself don’t have one …

Staff is very responsive and kind. Breakfast is good but a little bit too expensive for my taste. Rooms are big and clean with comfy bed. Underground parking is super convenient and location is close to a lot of places by car.

Reception, A very pleasant lobby Receptionist: They’re warmth approachable Room: Pillow Smell; The pillow has odor reminiscent of dried sweat!. Noise disturbance; there were disturbance at night due to loud banging noises from another guests room, it is late hours! No security roving around? Outdated towels and bathrobes; The towels and requested bathrobes that has been delivered after an hour was outdated, showing signs of wear and fading.