Swan Lake Hotel

Swan Lake Hotel Reviews

Swan Lake Hotel

Tian'ehu Road, Changping Town, Dongguan, Guangdong, 523562, ChinaSee Hotel Details
Swan Lake Hotel
Swan Lake HotelSwan Lake HotelSwan Lake Hotel
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.0/10
Good
828 review
Verified reviews
Location9.1
Amenities8.8
Service9.0
Cleanliness9.0
Filter by:
Sort by:
All reviews(828)
Positive reviews(800)
Reviews with photos/video(307)
Great value for money(64)
Friendly front desk staff(63)
Great location(40)
Classy environment(37)
Convenient parking(32)
Easy to get around(26)
Large rooms(21)
Stayed multiple times(12)
Negative reviews(28)
Mikhail Katugin
Cozy Queen Room
Stayed in Apr 2025
Business traveler
222 review
10/10
Outstanding
Posted on May 10, 2025
Comfortable hotel. There’s refrigerator in the room available but doesn’t work good🤣
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!
Pedro Changala
Deluxe Queen Room
Stayed in Mar 2023
Solo traveler
13 review
6.5/10
Posted on Apr 10, 2023
Older hotel however very affordable and in a convenient location.
Response from Property: 尊敬的賓客，感謝您對酒店的點評！對於您在酒店入住期間的經歷，我們深表遺憾。您的寶貴意見對我們非常重要，我們會將意見告知相關部門以提高服務質量。若您下次至此，希望能再次預訂本酒店，給我們一個機會致歉。期待再次光臨！
Guest User
Cozy Queen Room
Stayed in Apr 2025
Business traveler
1 review
10/10
Outstanding
Posted on May 11, 2025
The service is very good, the surrounding environment is very good, the room is large and comfortable
Original TextTranslated by Google
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!
Guest User
Standard Queen Room
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 5, 2025
The environment is very good, the attitude is very friendly and enthusiastic, and the room is very large
Original TextTranslated by Google
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!
Anonymous User
Cozy Queen Room
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 18, 2025
The lady at the front desk is very friendly and enthusiastic. The hotel is in a good location and convenient for travel
Original TextTranslated by Google
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!
Guest User
Cozy Queen Room
Stayed in Mar 2025
Business traveler
2 review
10/10
Outstanding
Posted on Apr 16, 2025
The service is very good, the hygiene is very clean, the surrounding environment is very good, it is recommended to stay
Original TextTranslated by Google
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!
Guest User
Standard Queen Room
Stayed in Apr 2025
Business traveler
6 review
10/10
Outstanding
Posted on May 9, 2025
Good, very good, the girl is very beautiful, the service is very enthusiastic
Original TextTranslated by Google
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!
Guest User
Selected Queen Room
Stayed in Mar 2025
Business traveler
1 review
2.0/10
Posted on Apr 4, 2025
There was a smell when I first entered the room, and then I changed to another room, which also had a slight smell. The next morning, I took a shower and used the towel, which was already moldy. The check-out time was not until 2 o'clock, but I left at 10 o'clock. I really couldn't stay there. It was really disgusting. Later, they called and said that it was my fault. They didn't know anything about the environment of their own hotel and wanted me to compensate them. If it is proved that I was the one who caused it, I will compensate them unconditionally. The service attitude is extremely poor. It is the worst hotel I have ever stayed in.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that you did not have a satisfactory stay. We pay great attention to hygiene. We change the room hygiene and towels after each stay. If you find any problems when you check in, you can report them to the staff and they will replace them for you immediately. We have also verified your feedback about the poor service attitude. The staff communicated with you about the claim issue in a calm tone. We will inform the relevant departments of our opinions to improve service quality.
Guest User
Standard Queen Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 5, 2025
The room is very good. There are many delicious foods around. There is a foot bath on the fourth floor. It is recommended to stay at this hotel. It is very cost-effective.
Original TextTranslated by Google
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!
Guest User
Standard Queen Room
Stayed in Feb 2025
Solo traveler
49 review
6.0/10
Posted on Apr 1, 2025
The room is comfortable, clean and tidy, the waiter is very friendly, the location is convenient and easy to find, the mattress is soft and moderate, the water in the bathroom is warm and powerful, and the Internet speed is also very fast! !
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at Swan Lake Hotel and giving us a good review! Your encouragement is the driving force for our continuous progress. We will continue to work hard to provide guests with more thoughtful and comfortable services. We will work hard to improve our shortcomings! I sincerely hope that you can choose the hotel again and give the hotel the opportunity to serve you to experience our progress! Finally, I sincerely look forward to your visit again!
Guest User
Standard Queen Room
Stayed in Feb 2025
Family
13 review
10/10
Outstanding
Posted on Apr 4, 2025
The room is very good. The service attitude is very good. The price/performance ratio is very high. There is a foot bath on the fourth floor. It is recommended to stay
Original TextTranslated by Google
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!
俺たちの旅
Business Double Room
Stayed in Feb 2025
Solo traveler
13 review
6.0/10
Posted on Mar 20, 2025
Good service, clean and sanitary, the front desk quickly checked in, I will stay again next time.
Original TextTranslated by Google
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!
Guest User
Standard Queen Room
Stayed in Feb 2025
Family
57 review
10/10
Outstanding
Posted on Mar 13, 2025
The room is very good, the price is very high, the transportation nearby is very good, it is recommended to stay
Original TextTranslated by Google
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!
Guest User
Standard Queen Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on May 8, 2025
Good service attitude. Recommended for high cost performance. Come here often.
Original TextTranslated by Google
Response from Property: Dear distinguished guests! First of all, thank you for your support and recognition of Swan Lake Hotel. We pay attention to every detail and strive to provide guests with a comfortable and warm accommodation experience. Thank you again for choosing Swan Lake Hotel! I wish you a pleasant journey!
Guest User
Cozy Queen Room
Stayed in Feb 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Apr 7, 2025
I stay here every time I go on business trips. The environment is beautiful and the service is warm. I highly recommend it.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓您好！首先感謝您對天鵝湖酒店的支持與認可，我們注重每一個細節，力求為客人提供舒適温馨的住宿體驗，再次感謝您選擇天鵝湖酒店!祝您旅途愉快！