Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.7
Amenities9.1
Service9.3
Cleanliness9.1
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All reviews(64)
Positive reviews(39)
Reviews with photos/video(10)
Awesome stay(16)
Awesome rooms(12)
Great service(8)
Breakfast was average(7)
Clean and tidy(5)
Near shopping area(5)
Convenient for shopping(5)
Kristy Karthini
King Studio City View Low Floor
Stayed in May 2025
Family
3 review
10/10
Outstanding
Posted on Jun 9, 2025
Thank you Salwa, Christina and all the staffs in reception and restaurant for the superb PR with us during our stay here 💝 to the reception staffs working on 03.06.2025 (morning shift) thank you so much to let us check in early with no cost at all.. and granted our wish to have a nice view 🥰
To Eri and Ryan.. both of you are doing a great job.. keep our room clean and tidy.. 😘
I love you guys and gonna miss you all after 6D5N staying at this hotel 😇
Keep up the good work 💪🇶🇦
Guest User
Studio Twin Low Floor, Studio, 2 Twin, City View, Low Floor
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 18, 2025
The hotel is close to a large shopping mall where different kinds of restaurants can be found, within 5 mins walking distance.
The service is excellent, the staff is very nice and helpful.
There is a gym and a swimming pool. I think the gym is 24/7, the gym facilities is ok as a hotel. The pool is not big though, good enough for relaxing.
The breakfast is not great, not many options of food but serving till 10:30am so can enjoy even waking up late. Sometimes I went to the shopping mall for other foods as breakfast.
Guest User
One Bedroom High Floor, 1 Bedroom Apartment, 1 King
Stayed in Jun 2025
Business traveler
136 review
7.5/10
Posted on Aug 1, 2025
Everything looks good except only one thing
The sofa is not well cleaned .. it smell very bad.
NGA FUNG
Three Bedroom High Floor, 3 Bedroom Apartment, City View
Stayed in Jun 2025
Family
3 review
8.5/10
Very Good
Posted on Jul 6, 2025
Location excellent, just a few minutes walk from City Centre Mall, an enormous shopping centre which opens till late with a huge variety of shops, restaurants and kids playing zones.
The room size is very reasonable, with a well equipped kitchen. There's also a small indoor swimming pool, with not many people using it, it felt like a private pool which is great.
everybodylovesjam
Studio High Floor, Studio, 1 King, Partial Sea View
Stayed in Oct 2024
Couple
14 review
9.5/10
Amazing
Posted on Jan 16, 2025
Enjoyed my stay here at this hotel. Room was spacious and clean. Was on the high floor facing the city with partial sea view. Location close to mall that was connected to the metro station. Breakfast was average. All in all, good place to stay in term if affordability, location and size
Guest User
Studio High Floor, Studio, 1 King, Partial Sea View
Stayed in Sep 2024
Traveling with friends
1 review
9.5/10
Amazing
Posted on Jan 15, 2025
Fantastic location and the rooms are very very spacious! The washing machine and kitchen are so handy. Could there be an air dryer for clothes? Also, the breakfast was very repetitive and limited (as per all the reviews I had read previously)
Edmond
Studio Twin Low Floor, Studio, 2 Twin, City View, Low Floor
Stayed in Apr 2025
Business traveler
22 review
9.5/10
Amazing
Posted on May 12, 2025
good location, good services , good room ,
NADER AL-HUNAITI
One Bedroom High Floor, 1 Bedroom Apartment, 1 King
Convenient location with Metrolink bus stop outside the hotel. Rooms are spacious, good layout. Staff members are helpful and friendly. Breakfast was ok but it's very busy in the morning - not enough space for guests
Anonymous User
Two Bedroom High Floor, 2 Bedroom Apartment, High Floor
Stayed in May 2025
Family
16 review
10/10
Outstanding
Posted on Jun 13, 2025
Excellent stay. Nice rooms.
Burton
King Studio City View Low Floor
Stayed in Apr 2024
Family
6 review
10/10
Outstanding
Posted on May 17, 2024
Element City Centre is the perfect location for our stay for 2 weeks tennis tournament! Highly recommended for travellers! The hotel facilities ticked all the boxes! The staff from the front door to the restaurant are truly international and wonderful! Special thanks to Abdelaziz from Morocco for his extremely attentive to details for our table and all others. Extremely helpful Peter from Myanmar for his good spirit! All staff are great, I just can’t name each one of them but they know our appreciations🙏
Anonymous User
King Studio City View Low Floor
Stayed in Apr 2024
Solo traveler
5 review
8.0/10
Very Good
Posted on May 13, 2024
Hotel was in a great location for where I needed to go. Most of the hotel staff were great except a small incident I encountered from a staff member on the overnight shift. The King Studio Suite was very spacious and nice. The kitchen was a plus. The bathroom was okay as the water from the shower kept leaking out of the shower onto the floor, so I had to keep using my towels to wipe up large amounts of water from the floor. It took housekeeping a long time to bring extra towels when calling, which so has to several times. Overall, I’d stay here again in the future.