514 Võ Nguyên Giáp, Phường Him Lam, Thành phố Điện Biên Phủ, Him Lam, Dien Bien Phu, Dien Bien Province, VietnamView Hotel Details
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Muong Thanh Grand Dien Bien Phu Hotel Guest Reviews
3.8/5
Good
58 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.7
Service4.0
Cleanliness3.9
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All reviews(58)
Positive reviews(55)
Reviews with photos/video(16)
Fred Concklin
Deluxe Double Room
Stayed in Jun 2024
Couples
274 review
5.0/5
Outstanding
Posted on Jul 15, 2024
Check in was fast and absolutely pleasant. We could check in an hour early. I will give over 10 stars to the staff. They are efficient, pleasant and with right hospitality mind.
Our room was spacious, spot on. Good air-con and ample hot water. Big decent tv. Full shaving kit was there. In my previous review i have mentioned about the mattress being spring and sinking in the middle making it was hard to sleep but the next room’s mattress was good.
Room rate included free breakfast and it was wonderful. There was a really good array. Perfect breakfast consisting of something for everyone. All the dishes we tried were absolutely delicious. Big points trom us. Room service meals we ordered were also really good.
Location is great. Not far from the attractions. We had a great stay. We recommend them.
6/15
Response from Property: Dear Mr. Fred Concklin, Thank you so much for taking the time to share your review about our hotel with a lot of kind wordsOur Hotel is located in the center, just 3-4 km far from the hotel to the attractions, so it's convenient to our guest to visit.It's so happy to know that you satisfied with my staffs and service. I hope will welcome you once again in the futureHope you will have nice time in Viet NamBest regards!!Dang Viet Dzung General Manager
Minh YILKA
Deluxe Double Room
Stayed in Mar 2024
Solo travelers
75 review
4.7/5
Amazing
Posted on May 4, 2024
Best in town :)
Response from Property: Dear Valued Customers,
Muong Thanh Grand Dien Bien Phu Hotel thanks you for taking the time to review and share your feelings about our services. Muong Thanh Grand Dien Bien Phu Hotel is the first hotel in the largest private hotel chain in Indochina of Muong Thanh Group. The hotel was built in the center of Dien Bien Phu City, so it is very convenient for customers to travel, visit and work. Our hotel staff are very grateful and appreciate your trust and choice. We will strive every day to perfect our working skills and improve the quality of products and services to bring Giving customers fun, comfortable and memorable experiences. Once again, thank you, wish you good health, happiness and look forward to welcoming you back to the heroic land of Dien Bien Phu and Muong Thanh Grand Dien Bien Phu Hotel.
Best regards!
Dang Viet Dung - Hotel Director.
Eric Deripas
Deluxe Double Room
Stayed in Sep 2024
Solo travelers
122 review
3.2/5
Posted on Oct 5, 2024
The hotel is out of the way and is about 2km 2.5km from the nearest sites to visit. The majority of the clientele are groups who have their own bus to get around.
For solo travelers The hotel can rent you a scooter. 200,000vnd/day. Taxi to the airport costs 60,000vnd.
The hotel is rather old and the furniture/carpets have suffered quite a bit.
The bedding is horribly uncomfortable and unworthy of an establishment of this price.
I changed rooms. The bed in the 2nd was new but still as uncomfortable!
The soundproofing is non-existent.
There are no bathrobes or safes in all the rooms. Answer: we don't have enough!!!!
The pool is not very clean and there are no lounge chairs. Just 2 small concrete benches. No towels either.
The positives: the wifi is good the breakfast buffet is also good the room service is good and the staff is amazing.
In summary:
Location 2/10
Comfort 0/10
Cleanliness 6/10
Breakfast 8/10
Staff 20/10
Original TextTranslated by Google
6/7
Response from Property: Dear Eric, Thank you very much for taking the time to submit your valuable comments about our hotel. Our staff are always trained to provide to customer the relaxing moment during their stay at the hotel. I hope that our staffs has been valuable to you. Our hotel was built in 2010 and has been upgraded and repaired in 2018 and 2020. We're sorry to hear that you are disappointed with the facilities run down. We guarantee that we will consider each point you raise, right. Once again, we would like to thank you for your objective reviews and give the hotel the opportunity to fix similar problems in the future and become a good choice for customer.Wish you Healthy and Happiness!Trung Thong (Mr.) - General Manager
Wenxiang
Deluxe Double Room
Stayed in Aug 2024
Family
9 review
3.7/5
Posted on Sep 25, 2024
In the city, very close to the airport, everything is pretty good
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you so much for choosing Muong Thanh Grand Dien Bien Phu Hotel and sharing your review about our service, We are very happy to know that you had a great stay at our hotel, we are always wish to give an interesting and memorable experience for our guests during the time here in Dien Bien Phu - The History City. Your review will motivate our staffs to try harder to provide the best service to our customers. Thank you and we look forward to welcome you back soon. With best regards, Trung Thong (Mr.) - General Manager.
Guest User
Deluxe Twin Room
Stayed in Jul 2024
Couples
7 review
3.2/5
Posted on Aug 2, 2024
Convenient location, clean room, good service, normal room equipment
Original TextTranslated by Google
Response from Property: Dear Guest, The hotel would like to thank you for taking the time to share your feelings about our service. We are very happy to know that you are satisfied with the quality of the hotel's room service. Cleanliness and good customer service are the wishes of all hotel staff when working every day to bring customers memorable experiences and a stay in a cozy and comfortable space. We will also try harder to maintain, care for and upgrade room equipment to improve the quality of service. Once again, thank you for choosing us and hope to have the opportunity to welcome you back to Dien Bien. Wishing you good health and happiness! Best regards! Dang Viet Dung (Mr.) - Hotel Director
Guest User
Executive Suite
Stayed in May 2024
Family
3 review
3.7/5
Posted on Jun 9, 2024
When checking in, Le Tan answered the phone, stood at the counter waiting to finish the welcome drink, still answered the phone, went to the chair to wait, but didn't see him and asked what the guest needed. I booked 1 VIP room and 1 room. couple for the family, Le Tan asked everyone to go to the counter like taking roll call. When going to room 503, the magnetic card could not be opened and had to ask the receptionist to change another card. In the VIP room there is a bathtub with a sprinkler system, but when When it turned on, there was a short circuit, the power turned off, so the electrician came in and cut it off. According to the motto, leave it there, so the electrician took it out, no longer using it, the wifi only had 1 bar. Although the 4-star hotel is in the same Muong Thanh system, there is no welcome fruit like Muong Thanh Lai Chau, Muong Thanh Thanh Youth only has 3 stars. Upon arrival, the room is beautiful, the central location is convenient, there is only the Reception service is not as demanding as other Muong bars
Original TextTranslated by Google
6/9
Response from Property: Dear Guest, Thank you for taking the time to share your feelings about the services of Muong Thanh Grand Dien Bien Phu Hotel. I sincerely regret that I have given you an unpleasant experience. good during your stay at the hotel. I would like to send you my sincere apologies and I commit to immediately working with the relevant Departments to clearly understand the cause, thereby coming up with a plan to improve the quality of our services. hotel, improving the working ability of employees. Once again, thank you and wish you Health and Happiness. Sincerely! Mr. Viet Dung - Hotel Director.
Guest User
Deluxe Double Room
Stayed in Dec 2024
Business travelers
1 review
3.7/5
Posted on Jan 26, 2025
Overall, the service provided on days close to ***** New Year is quite good.
Original TextTranslated by Google
Response from Property: Kính gửi Mr. Khai,Khách sạn Mường Thanh Grand Điện Biên Phủ xin cảm ơn anh đã dành thời gian chia sẻ cảm nhận của mình về trải nghiệm dịch vụ tại Khách sạn khi anh ghé thăm Điện Biên Phủ. Những chia sẻ của anh sẽ là động lực rất lớn đối với mỗi nhân viên trong khách sạn, chúng tôi sẽ cố gắng lỗ lực để chất lượng dịch vụ ngày một tốt hơn nữa. Khách sạn Mường Thanh Grand Điện Biên Phủ mong muốn sẽ được phục vụ anh mỗi lần anh ghé thăm Điện Biên. Một lần nữa khách sạn xin cảm ơn anh, xin chúc anh và gia đình năm mới sức khỏe, hạnh phúc, an khang thịnh vượng.Trân trọng cảm ơn!Bùi Quỳnh Trang - GĐ khách sạn.
Thiện
Deluxe Twin Room
Stayed in Jan 2025
Family
3 review
4.0/5
Very Good
Posted on Feb 8, 2025
I am very satisfied.
Original TextTranslated by Google
Response from Property: Kính gửi Mr. Thiện, Cảm ơn anh rất nhiều vì đã dành thời gian chia sẻ cảm nhận của anh về dịch vụ của khách sạn.Khách sạn Mường Thanh Grand Điện Biên Phủ là khách sạn đầu tiên trong Chuỗi khách sạn của Tập đoàn Mường Thanh. Khách sạn nằm ở vị trí trung tâm của Thành phố Điện Biên Phủ nên rất thuận tiện cho du khách thăm quan và làm việc tại Điện Biên. Cán bộ Nhân viên khách sạn luôn cố gắng chăm chút dịch vụ và chào đón khách hàng với mong muốn mang đến cho khách hàng những trải nghiệm vui vẻ, gần gũi và khoảng thời gian lưu trú thoải mái nhất.Thật vui khi được biết anh hài lòng về chất lượng dịch vụ của chúng tôi, đây chính là nguồn động viên để chúng tôi tiếp tục cố gắng hoàn thiện dịch vụ của khách sạn.Một lần nữa, thay mặt CBNV khách sạn, tôi xin gửi lời cảm ơn anh đã tin tưởng và lựa chọn dịch vụ của chúng tôi.Kính chúc anh và gia đình nhiều Sức khỏe, Bình an và rất mong lại được đón anh về lưu trú tại Khách sạn.Trân trọng!Quỳnh Trang - Giám đốc Khách sạn.
Hhiep vu
Deluxe Double Room
Stayed in Jan 2024
Family
2 review
3.5/5
Posted on May 6, 2024
The hotel is a bit old. In general, it's okay
Original TextTranslated by Google
Response from Property: Dear Guest, Muong Thanh Grand Dien Bien Phu Hotel thanks you for taking the time to evaluate and share your feelings about our services. Muong Thanh Grand Dien Bien Phu Hotel is the leading hotel One of the largest private hotel chains in Indochina of Muong Thanh Group. The hotel was rebuilt in 2010 in the central location of Dien Bien Phu City, so it is very convenient for customers to travel, visit and work. Our hotel staff are very grateful and Appreciating your trust and choice, we will strive every day to perfect our working skills and improve the quality of products and services to bring customers a happy, comfortable and fun experience. memorable. Once again, thank you, wish you good health, happiness and look forward to welcoming you back to the heroic land of Dien Bien Phu and Muong Thanh Grand Dien Bien Hotel. Phu. Sincerely! Dang Viet Dung - Hotel Director.
Guest User
Deluxe Twin Room
Stayed in Jan 2024
Family
1 review
4.7/5
Amazing
Posted on Feb 14, 2024
Convenient location to tourist attractions
Original TextTranslated by Google
Response from Property: Dear Valued Customers,
Muong Thanh Grand Dien Bien Phu Hotel would like to thank you for taking your valuable time to evaluate the Hotel's services.
Muong Thanh Grand Dien Bien Phu Hotel is located in the center of Dien Bien Phu City, about 3km from Dien Bien Phu airport, from tourist attractions (Victory Monument, A1 Hill, Museum, Decastrie Tunnel...) from 2 to 4km, so it is very convenient for you to stay on business trips or vacations in Dien Bien.
We hope that you will have an enjoyable time with fun and memorable experiences at the heroic historical land of Dien Bien Phu in general and Muong Thanh Grand Dien Bien Phu Hotel in particular.
Once again, thank you for choosing our service and giving us the opportunity to welcome and serve you!
We wish you good health, happiness and peace in the new year!
Best regards!
Managing director
Dang Viet Dung
Guest User
Stayed in Feb 2025
Other
4.0/5
Very Good
Posted on Mar 21, 2025
My wife and I stayed 3 nights, arriving before 4PM by taxi($3) from DIN Airport. A welcoming receptionist copied our passports, checked the prepayment, presented our key card, then we took the elevator to the 7th floor. Deluxe king #710 was carpeted, clean and spacious with a fully outfitted bathroom with unhandy tub shower, closet with shelf of hotpot/coffee/water, a comfortable king across a large TV(History, NHK, Planet Earth & movie in English), desk & chair with minibar, easy chairs and table, good lighting, open wifi, 4 outlets, central AC with wall control and opening window with town view. The 6AM breakfast buffet was a great variety of Asian specialities with an egg/pho station, then a buffet of fruit juice/fresh fruits/yoghurt, cereals, meats/fish, cakes/ breads/croissants/jams & local coffee. We ordered room service; excellent Spring rolls and Chicken corn soup. Convenient taxis wait at the hotel entrance. I found several small grocery stores walking 300m south. Room was cold on March 17, 18 & 19 with heat available on the morning of the 20th!
Trang D
Stayed in Dec 2024
Business travelers
5.0/5
Outstanding
Posted on Jan 13, 2025
Special thanks to Ms Ngân, receptionist, for exceptional services she has delivered during my stay. My impression is also for the Muong Thanh Salad. It is as fresh as the atmosphere of incoming Tết holiday in the city. I highly recommend this hotel to those who would like to choose stay location with visiting destinations at near distance.
Response from Property: Dear Madam We would like to thank you for choosing our hotel as your accommodation during your trip. We also appreciate your interest in evaluating and complimenting our staff. Focusing on staff training is always a key factor in improving the quality of hotel services. We look forward to welcoming and serving you on your next visit to Dien Bien. Best regards! Ms. Quynh Trang - Hotel Manager.
Phil_DW_12
Stayed in Jun 2024
Solo travelers
3.0/5
Posted on Jul 2, 2024
I stayed three nights here for my visit to tour the Dien Bien Phu 1954 battle sites. No negatives. Pleasant staff. Good size room with a comfortable bed. Clean. Breakfast selection okay. Fast WiFi. I ate in the restaurant two evenings and the meals were fine. It’s walkable or a short taxi ride to most of the 1954 sites and the museum. If you want a massage then the salon just outside the hotel entrance on the main road is very good.
Response from Property: Dear Mr. Philip, Thank you so much for choosing Muong Thanh Grand Dien Bien Phu Hotel and sharing your review about our service, We are very happy to know that you had a great stay at our hotel, we are always wish to give an interesting and memorable experience for our guests during the time here in Dien Bien Phu - The History City. Your review will motivate our staffs to try harder to provide the best service to our customers. Thank you and we look forward to welcome you back soon. With best regards, Dang Viet Dung (Mr.) - General Manager.
Odyssey37182263133
Stayed in Oct 2024
Travel with friends
5.0/5
Outstanding
Posted on Nov 3, 2024
Great hotel, clean and modern interior. Our flight got delayed and asked for late check out, granted it is. Great service from the staff and special thanks to Ms Pham Thi Lien for the arrangement. Will recommend it to anyone who comes to Dien Bien Phu. What a great experience! Thank you!
Response from Property: Dear Sir, Thank you so much for taking the time to share your feelings about the services of Muong Thanh Grand Dien Bien Phu Hotel. We hope that you had a relaxing and happy time here in our hotel. I am grateful that you satisfied and appreciate my staffs, especially Ms. Pham Thi Lien, your review is strength for us to improve our working skills to provide customers good quality services. Once again, thank you and wish you healthy, happiness and hope to see you again! Best regards! Pham Trung Thong (Mr.) – General Manager
davidlimbh
Stayed in Oct 2024
Travel with friends
5.0/5
Outstanding
Posted on Nov 3, 2024
Receptionist Pham thi Lien has to be the most helpful person around! Great location, rooms and service. Rooms were spacious, clean and modern. Walkable to almost all historical sites and only 10 minutes away to the airport. Good breakfast also