Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.7
Amenities7.9
Service8.3
Cleanliness8.4
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All reviews(715)
Positive reviews(663)
Reviews with photos/video(139)
Easy to get around(70)
Convenient for shopping(49)
Great value for money(40)
Close to metro(33)
Perfect for business trips(19)
Too noisy(16)
Friendly front desk staff(13)
Great swimming pool(10)
Negative reviews(52)
Guest User
Deluxe Room
Stayed in Jun 2025
Family
3 review
9.5/10
Amazing
Posted on Jul 11, 2025
The service at the reception was good. Staffs were polite and have a smiling face. Facilities good too.
Overall I’m pleased with the short stay
Response from Property: Dear Guest,Thank you for your wonderful feedback! It’s fantastic to hear that the reception staff made such a positive impression with their politeness and smiles—it's like a warm welcome that sets the tone for a great stay! I'm glad you found the facilities to your liking as well. Imagine how that cheerful energy and good service can really brighten up a short visit! Your satisfaction is our motivation, and we’d love to welcome you back for an even longer stay filled with even more delightful moments!Kind regardsMaryThe Team at Hotel Grand Central Singapore
Lee Hanjie
Deluxe Room
Stayed in Jun 2025
Solo traveler
20 review
7.5/10
Posted on Jul 20, 2025
Everything was good, only tat why I can't put my water bottle inside the chiller and is fully blocked!! Can't you guys do something about it!! Other than that, the high floor was awesome, corner room, but the toilet door is a bit lose need to take a look at it,
Response from Property: Dear Lee Hanjie,Thank you for your feedback! I'm thrilled to hear you enjoyed the high floor and corner room—what a lovely perspective to soak in! However, I completely understand your frustration with the chiller and the toilet door. Imagine how much more refreshing it would be to have that little convenience at your fingertips! Your suggestions are invaluable, and we’ll certainly look into these issues to enhance your next stay. You deserve a seamless experience!Kind regardsMaryThe Team at Hotel Grand Central Singapore
Nycklez
Deluxe Room
Stayed in Apr 2025
Solo traveler
4 review
10/10
Outstanding
Posted on May 25, 2025
It’s opposite Concorde Hotel and Shopping Center, 3mins distance walk to Somerset MRT (5mins if go for underground tunnel through centerpoint).
Location is strategic, there is a convenient store at Ground Floor.
Room is spacious and have full amenities.
Response from Property: Dear Nycklez,Thank you for your outstanding review! We're thrilled to hear you loved our strategic location across from Concorde Hotel and Shopping Center, as well as the easy access to Somerset MRT. It’s great to know you found your room spacious and well-equipped, along with the convenience of having a store right on the ground floor. We can’t wait to welcome you back for another fantastic stay!Kind regards,MaryThe Team at Hotel Grand Central Singapore
Anonymous User
Deluxe Room
Stayed in Apr 2025
Couple
17 review
9.5/10
Amazing
Posted on May 22, 2025
It was nice to stay at the Hotel Grand Central Singapore. The staff was really polite, and the bellboy was particularly helpful with our 3 huge suitcases. The room is spacious and tidy. Didn't expect to provide decent toiletries amenities such as a vanity kit, sanitary bag and sewing kit (saying this because some hotels doesn’t even include those items)
It is an old hotel, so don't expect it to be completely rust-free. There's some rusting on the bathtub, but that's okay. It is a convenient location. It's just across from Orchard Gateway, around 313 Somerset. It's roughly 5-8 minutes away from Somerset MRT station.
The amenities are decent. There is a small gym and a small rooftop swimming pool area. There are also other eateries in the surrounding neighbourhood. Overall, we enjoyed our stay here. If you want to look into more of the Somerset area this hotel may be suitable for you. Hope this help for anyone who reads the feedback section 😊
6/7
Response from Property: Dear Guest,Thank you for your amazing review! We’re thrilled to hear that you had a pleasant stay at Hotel Grand Central Singapore and that our staff, especially the bellboy, made your experience even better with their helpfulness. It’s great to know you appreciated the spacious and tidy room, as well as the thoughtful toiletries we provide. Your understanding of the hotel's character is appreciated, and we’re glad you enjoyed our convenient location near Orchard Gateway and 313 Somerset. We hope to welcome you back soon for another enjoyable stay!Kind regards,MaryThe Team at Hotel Grand Central Singapore
Celebrity World Traveler
Deluxe Room
Stayed in Apr 2025
Traveling with friends
4 review
8.5/10
Very Good
Posted on May 18, 2025
We stayed at Hotel Grand Central Singapore for 2 nights and had a generally pleasant experience. The location is fantastic — right in the heart of Orchard Road, with easy access to MRT stations, shopping malls, and plenty of dining options nearby. It’s a great base for exploring the city.
The room was clean and functional, with all the basic amenities you'd expect, including a mini-fridge, safe, and complimentary state-of-the-art water dispenser (hot &cold). The 2 beds were comfortable and they're fitting for an average size room which is quite typical for Singapore hotels in this price range. Wi-Fi was stable and reasonably fast throughout my stay.
Staff were courteous and check-in/check-out was smooth. There’s a rooftop pool and gym, which are nice additions, though we didn’t get to use them much.
Overall, Hotel Grand Central offers good value for money if you're looking for a well-located, no-frills stay in Singapore.
Response from Property: Dear Celebrity World Traveler,Thank you for the very good review! We’re delighted to hear you had a pleasant experience at Hotel Grand Central and enjoyed our fantastic location, comfortable room, and amenities like the water dispenser. It’s great that you found our Wi-Fi stable and our staff courteous. We hope you get a chance to enjoy the rooftop pool and gym on your next visit! We look forward to welcoming you back!Kind regardsMaryThe Team at Hotel Grand Central Singapore
Anonymous User
Deluxe Room
Stayed in Apr 2025
Solo traveler
6 review
10/10
Outstanding
Posted on May 12, 2025
Good price, good location, friendly counter staffs, comfortable King sized bed .. except I could not bear with the strong perfume scent because of my nose allergy. Otherwise, all is good.
Response from Property: Dear Guest,Thank you for the outstanding review! We’re thrilled you enjoyed our great price, location, friendly staff, and comfortable king-sized bed. We apologize for the strong perfume scent and appreciate your feedback. We hope to welcome you back for an even better experience!Kind regardsMaryThe Team at Hotel Grand Central Singapore
Faysal Alao
Deluxe Room
Stayed in Mar 2025
Couple
6 review
10/10
Outstanding
Posted on Apr 29, 2025
The rooms are tiny but it’s Singapore, you pay for what you get. Overall it’s a beautiful hotel located in a very central place along Orchard Road. Close to everything. 3 minutes walk to both Plaza Singapura and Central Gateway and it’s a very reasonable hotel in terms of prices too. Ever in Singapore, you should definitely book this
Response from Property: Dear Faysal Alao,Thank you for your outstanding review! We're glad you enjoyed your stay and appreciated our central location along Orchard Road. It’s true that in Singapore, the charm often comes in cozy packages! Your recommendation means a lot to us, and we can’t wait to welcome you back on your next visit!Kind regardsMaryThe Team at Hotel Grand Central Singapore
ivan
Deluxe Room
Stayed in Mar 2025
Family
10 review
9.0/10
Great
Posted on Apr 17, 2025
Close to anywhere you want, take the train, bus, taxi is very easy and shopping to the orchard is just a few steps away.
Close to famous dining areas in Singapore
Guest User
Deluxe Room
Stayed in Feb 2025
Traveling with friends
2 review
6.5/10
Posted on Apr 3, 2025
The hotel is in a great location near Orchard Road, but there are quite a few nightclubs in the area.
Explore art
Deluxe Room
Stayed in Mar 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Apr 23, 2025
Central grand was such a nice hotel and customer service is amazing
Response from Property: Dear Explore art,Thank you for your wonderful review! We're delighted that our location impressed you and that you had a positive experience with our service. Your feedback is invaluable, and we can't wait to welcome you back for another enjoyable stay!Kind regardsMaryThe Team at Hotel Grand Central Singapore
Vacation Guy
Deluxe Triple Room
Stayed in Dec 2024
Family
26 review
8.0/10
Very Good
Posted on Jan 30, 2025
The hotel has strong smell that smell fruity and cigarettes. Thought it is but is not but the smell does not make me comfortable these 2 days. Furnitures quite old and picture saw in trip not depict like real stay. The fridge are dirty with some left over juice. Got to clean up personally. Staff ok but I not going back. Location are good with bus and food and hao supermarket nearby.
Response from Property: Thank you for your review, hotel will continuously improve its facilities and services. hope to welcome your back.
Nick LEE 8282
Deluxe Room
Stayed in Dec 2024
Couple
15 review
7.0/10
Posted on Jan 22, 2025
Great location, beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service in where we had dinner. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I hope to be back for a longer visit in the future.
Response from Property: Thank you for your review, we are delighted that you enjoyed our hotel, we look forward to welcoming you back for your next visit.
Stephen Yie
Deluxe Room
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 12, 2025
The room we stayed in had been renovated, and while not particularly luxurious, it was very satisfying. The room wasn't particularly large, but it was adequate for a hotel that would cater to tourists who spend a lot of time outside the hotel.
Response from Property: Dear Stephen Yie, Thank you for your glowing review! It sounds like you found the perfect balance between comfort and practicality in the newly renovated room. Sometimes, it’s the cozy, well-thought-out spaces that make a trip truly enjoyable—especially when you’re out exploring all day! Your perspective highlights how a room can be a restful retreat without needing to be extravagant. We’re thrilled to hear you had a satisfying stay, and we hope to welcome you back for more adventures!Kind regardsMaryThe Team at Hotel Grand Central Singapore
Doncorleon
Deluxe Room
Stayed in Nov 2024
Couple
6 review
8.5/10
Very Good
Posted on Dec 29, 2024
Hotel located at good strategic location within walking distance to Orchard and nearby to MRT / bus stop that serves multiple destinations within Singapore. Cleanliness and room size is acceptable with ref to price point. The only downside is the room bathtub can be safety hazard due to easily to slip when climb out from tub after bathing, this is due to the design of the tub height and narrow tub width. The gripping mat doesn’t help much either. Would advise those senior citizen to be careful when check in to this hotel room. Also the hotel doesn’t have its own carpark but need to park at nearby chancellor hotel and you need to pay coupon $10 per day. Other than that, this hotel is good and tick all the traveler’s requirements.
Response from Property: Thank you for taking the time to share with us a review, we highly value your feedback. Hotel will continuously improve its facilities and services, look forward to providing guests with a better experience. Hope to welcome your back.
Suparno
Deluxe Room
Stayed in Nov 2024
Couple
6 review
8.5/10
Very Good
Posted on Dec 16, 2024
Great location. Walking steps to orchard road. Easy access to public transportation. Room is as seen on photos. Small .
Response from Property: It is a pleasure reading your review, thank you for rating us with a good score. look forward to welcoming you back for more memorable experiences.