The Westin Desaru Coast Resort Reviews

Response from Property: Dear wyl10,Thank you so much for your wonderful feedback and rating. We're thrilled to hear you enjoyed the peaceful surroundings, well-maintained facilities, and the friendliness of our team — it’s always our aim to create a relaxing and welcoming experience for our guests.We appreciate your comment on the food and will certainly look into how we can further enhance our dining options. Your suggestion is helpful, and we’re glad you found convenient alternatives nearby as well.We look forward to welcoming you back for another short and relaxing getaway soon.Warm regards,Karin JongmanGeneral Manager

Response from Property: Dear Guest,Thank you for your kind words. We're delighted to hear you enjoyed the complimentary upgrade to a sea view room and appreciated the private beach — it’s wonderful to know these touches made your stay more memorable.We’re so pleased you had a pleasant experience overall, and we truly look forward to welcoming you back on your next visit to Desaru.Warm regards,Karin JongmanGeneral Manager

Response from Property: Dear Guest, Thank you for sharing your recent experience with us. We're delighted to know that you found our lobby service excellent and enjoyed the breakfast spread — your kind words will be shared with our team.At the same time, we truly appreciate your feedback regarding the swimming pool size, limited beach activities, and your lunch experience. We’re sorry to hear that lunch did not meet your expectations, and we’ll be reviewing this with our culinary team to ensure better consistency across all meals.Your feedback is valuable as it helps us improve, and we hope to have another opportunity to welcome you back for a more seamless and enjoyable stay.Warm regards,Karin JongmanGeneral ManagerThe Westin Desaru Coast

Response from Property: Dear Liang Xiang,Thank you for your kind and balanced review. We’re so pleased to hear that you had a good stay and that you found our resort a relaxing place to recharge and chill. It’s wonderful to know you enjoyed the food and the warm hospitality from our team — your recommendation truly means a lot to us.We also appreciate your valuable suggestions regarding the amenities, beach area, and the idea of live music at night — all great feedback that we’ll be reviewing with our team as we continuously look for ways to enhance the guest experience. While the beach is a shared public space, we do work closely with local authorities to keep it clean and welcoming, and we’ll certainly share your feedback with them as well.Thank you again for your encouraging words and support. We see the potential too — and we look forward to welcoming you back with even more to offer next time!Warm regards,Karin JongmanGeneral ManagerThe Westin Desaru Coast

Response from Property: Dear siaxt, Thank you for sharing your experience with us!We’re so pleased to hear that you had a relaxing and enjoyable stay — especially that you found the room clean, spacious, and cozy. While we regret that the bed and pillows were a bit too soft for your personal preference, we're glad you were still able to enjoy the overall comfort of the room.And thank you for the special mention of our Desaru fried rice — we’re thrilled it stood out as the highlight of your meal! We’ll be sure to share your kind words with our culinary team.We truly appreciate your feedback and hope to welcome you back again soon for a longer and even more restful visit.Kind regards,Karin JongmanGeneral ManagerThe Westin Desaru Coast

Response from Property: Dear Shafiqah Safiee,Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that you enjoyed your stay and found the location, cleanliness, and service to be worth every penny. 😊We're especially glad our team made a positive impression and that you appreciated the proximity to the beach. Your suggestion about making the hotel more kid-friendly is truly appreciated—we’re always looking for ways to improve and make our space welcoming for guests of all ages.We look forward to welcoming you back again soon!Best regards,Karin JongmanGeneral ManagerThe Westin Desaru Coast

Response from Property: Dear Daniel TCH, Thank you for such a beautiful review!We’re absolutely thrilled to hear that your stay was filled with relaxing moments, from the ocean views and beach walks to afternoons by the pool and evenings with fresh, flavorful meals. It means a lot to know you felt welcomed from the very beginning and that the experience left such a positive impression.Best regards,Karin JongmanGeneral ManagerThe Westin Desaru CoastWe can’t wait to welcome you back for another peaceful escape — hopefully very soon!

Response from Property: Dear Hasrol, we’re truly delighted to hear that you and your family had such a joyful and memorable stay with us. It means a lot to know that our staff, food, and the peaceful surroundings contributed to your happiness.A special thank you for recognizing Ajam – we’re so pleased to hear he made a positive impression on your stay. We will be sure to share your kind words with him and the rest of the team, as encouragement like this means the world to us.We look forward to welcoming you and your loved ones back again soon, Insha’Allah.Warm regards,Karin JongmanGeneral ManagerThe Westin Desaru Coast

Response from Property: Dear Zhafri,Thank you for taking the time to share your feedback. We’re delighted to hear that you had a pleasant experience overall and that you enjoyed your stay with us.We truly appreciate your suggestion regarding extending the pool and other facilities’ operating hours. It’s valuable feedback, and we’ll certainly review it with our team as we continuously look for ways to enhance our guest experience.We hope to have the pleasure of welcoming you back for another relaxing stay soon!Warm regards,Karin JongmanGeneral Manager

Response from Property: We appreciate receiving your comments after your recent stay with us. We offer 4 different outlets with different kinds of food, we will continue to expand the offer so that there is something for every guest. Looking forward to your next stay with us.Best regards,Karin JongmanGeneral ManagerThe Westin Desaru Coast

Response from Property: Thank you for your kind words!We’re so glad you enjoyed your stay and that we could be part of your birthday celebration with the cake and room decorations. It’s great to hear you appreciated the variety at breakfast as well. We hope to welcome you back again soon for another memorable stay!Best regards,Karin JongmanGeneral ManagerThe Westin Desaru Coast

Response from Property: Dear HanFeiooo,Thank you so much for your fantastic review and perfect rating!We’re truly delighted to hear that you had such a great experience with us — from the warm service and helpful staff to the smooth communication and delicious breakfast. Knowing that we were able to make your stay pleasant and stress-free means a lot to us. Your kind recommendation is sincerely appreciated, and we can’t wait to welcome you back for another memorable visit!Kind regards,Karin JongmanGeneral ManagerThe Westin Desaru Coast

Response from Property: Dear Angeline Khoo,Thank you for your lovely feedback!We’re so happy to hear you had a great stay and that you and your family enjoyed the amenities, swimming facilities, and easy access to our private beach. There’s nothing better than sunshine, the sea, and quality time with loved ones! We hope to welcome you back soon for another joyful family getaway.Kind regards,Karin JongmanGeneral ManagerThe Westin Desaru Coast