עין בוקק ים המלח, 8693000, Israel, Dead Sea Region, Southern District, 86930, IsraelView Hotel Details
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Leonardo Inn Hotel Dead Sea Guest Reviews
3.3/5
77 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.2
Amenities3.3
Service3.3
Cleanliness3.3
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All reviews(77)
Positive reviews(38)
Reviews with photos/video(6)
Negative reviews(9)
Guest User
Superior Room
Stayed in Apr 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on May 18, 2024
The service was good, i had a problem with the charging for the car (with the charger company) and they did the bast to solve it, include giving me a free spa in the other hotel of the same company
The service was granted all over the way
Guest User
Superior Room
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 28, 2024
Very nice hotel in good location
Anonymous User
Superior Room
Stayed in Jun 2024
Couples
1 review
2.5/5
Posted on Jul 25, 2024
The food was very good, the service was not great and the room was on the first floor. Small room not in Bellevue. 
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Sergio sss
Superior Room
Stayed in Oct 2024
Couples
24 review
1.0/5
Posted on Nov 14, 2024
They refused to return the money, although we were unable to get into the hotel due to force majeure (refusal of entry by the Israeli border service)
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Ulyana
Superior Room
Stayed in Mar 2024
Couples
5 review
5.0/5
Outstanding
Posted on Apr 13, 2024
Excellent hotel. The furniture is old but clean. Breakfast and dinner are good. Good location. Nearby are shops and restaurants. There is an outdoor swimming pool.
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Guest User
Family Superior Room(2 Adults + 1 Child)
Stayed in Jun 2024
Family
4 review
1.2/5
Posted on Jul 13, 2024
It's terrible. The room costs more than 3,000 yuan, which is worse than our hotel. The air conditioner is still an old model. It was so hot that I couldn't sleep for two nights.
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Mado Attia
Superior Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 15, 2024
Just please renovation to be done every time I request a room at first. From the corridor I receive at the end of the corridor and my legs hurt I am not in good health the rest is adequate the service is very good 👍
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OnAir25192602989
Stayed in Nov 2024
Family
1.0/5
Posted on Dec 7, 2024
The hotel is below all criticism, the service, the cleanliness and the rooms are simply at a shameful level. The rooms we got smelled of cigarettes. We booked a room with a youth bed and we had to spend 3 hours in front of the reception and the guest service until we got it. The hotel simply creates a negative experience and is an example of one of the worst hotels we have encountered.
Response from Property: Hello, I was sorry to read that your stay did not meet your expectations. Your comments have been forwarded to the relevant managers. We would be happy to host you at our hotels in the future.
Fuegodrag
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jul 10, 2024
Very cozy hotel, not big but very nice and clean rooms, nice pool, delicious food. Great location, everything you need is very close. The beach is a five minute walk, shopping center, shops.Very friendly and pleasant staff. We'll be happy to come back again.
Guest User
Stayed in May 2024
Couples
5.0/5
Outstanding
Posted on Jun 27, 2024
Shalom, It was our first time in Israel and in Dead Sea we got suggestions from our friends about the hotel, we came very early to hotel and clerk by name Dan check for us and give us room before the regular time also we very enjoyable breakfast and dinner as well
Pioneer39661937127
Stayed in Oct 2023
Solo travelers
5.0/5
Outstanding
Posted on Nov 4, 2023
The bed is very comfortable. The choice of the food in the dining-room is very rich - it is always possible to find the food that suits you. The team replies well to the customer's requests. One can always get the taxi from here to other hotels.
Response from Property: Greetings, We thank you for your positive response on the website and we will be happy to host you again in our hotel in the future
Guest User
Stayed in Jun 2023
Other
1.0/5
Posted on Jul 16, 2023
Pros: Breakfast was very good and swimming pool area is clean and inviting with shade available. Cons: Hotel is old, furniture it outdated, bathrooms are moldy. Staff was rude and not responsive to guests. Should be rated no higher than a 2* facility. It is an old run-down motel. Tennis court is full of trash.
Response from Property: Dear Guest Thank you for taking the time to share your experience with us. The 100% satisfaction of every guest is very important to us and so we try to learn from every review, your notes have been forwarded to the relevant managers. We hope to give an even better experience next time. Best wishes
Guest User
Stayed in May 2023
Other
1.0/5
Posted on Jun 16, 2023
Stay away!!! Bed bugs! Total nightmare. Hotel reception and manager refused to acknowledge or do something. Blamed mosquitoes- these are clearly not mosquito bites. Would never again go to a Leonardo
Response from Property: Hello Seville Isakow! Thank you for taking the time to share your experience with us. As it was explained to you, after your complaint, the room was checked and no bed bugs were found. May be it was a reason that, as you said, reception manager refused to acknowledge this. We hope to give an even better experience next time. Best wishes
Guest User
Stayed in Apr 2023
Couples
3.0/5
Posted on May 9, 2023
Ideal location for what we wanted which was to climb Masada for sunrise, good price but really tired decor and looked grubby in places. Small room but this wasn't a problem for us as we weren't in it for long enough. Decent breakfast with a good selection. Would stay again for the price and location.
Response from Property: Dear Guest Thank you for taking the time to share your experience with us. The 100% satisfaction of every guest is very important to us and so we try to learn from every review. We hope to give an even better experience next time. Best wishes
Guest User
Stayed in Mar 2023
Other
5.0/5
Outstanding
Posted on Apr 25, 2023
Everything was five stars, like always, because I have been here many times before. The food was very good, location is very good as well. I can recommend it. Many thanks for everything and also to Aviv.
Response from Property: Dear Gabor Thank you for taking the time to review the hotel. We were delighted to know you liked the hotel and enjoyed the service, location and the food. Your feedback is appreciated. We hope to have you here again soon! Best wishes