Otaki-ku Kitayuzawa Onsen-cho 300-2, Date City, Hokkaido, 052-0316, JapanSee Hotel Details
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1 night
Guest Reviews
9.0/10
Great
123 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.7
Amenities9.2
Service8.9
Cleanliness9.1
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All reviews(123)
Positive reviews(113)
Reviews with photos/video(48)
Awesome stay(47)
Relaxing hot springs(43)
Tasty dinner(22)
Friendly host(17)
Delicious buffet(16)
Large rooms(12)
Offers pick-up/drop-offs(7)
Loved the view(6)
Negative reviews(10)
MHLEEMEL
Standard Japanese Western Style Room - Non-Smoking
Stayed in May 2025
Couple
65 review
8.5/10
Very Good
Posted on Jun 15, 2025
Hotel is average. Buffet dinner and breakfast not up to standard of hotels in Hokkaido but onsen is good.
Ezgi Ulutas
Standard Japanese Western Style Room - Non-Smoking
Stayed in Jan 2025
Couple
8 review
7.0/10
Posted on Apr 1, 2025
If you’re going there for hot spring, guess it worth it as they have many options both inside/outside. Man/woman are separated as always. Can’t say rooms are good, just old and bathroom is really small and was a bit stinky. And bed sheets did not give me the feeling that they were cleaned. But anyway, the food they offer was quite nice and various.
Dashak
Standard Japanese Western Style Room - Non-Smoking
Stayed in Nov 2024
Family
32 review
9.5/10
Amazing
Posted on Jan 2, 2025
Highly recommend this hotel for families.
The outdoor onsen is humongous and mesmerizing. You can feel as if you’re a snow fairy enjoying the natural spa in Elsa’s winter wonderland.
The onsen shower and skincare amenities were great and the cherry on top was the barley tea and vitamin c water machine in the locker area. Every guest using the onsen was polite and quiet giving each other enough space to enjoy themselves.
The buffet is packed with all types of food - kids section available.
Some staff spoke English and everyone was so kind and ready for their guests.
Its proximity to the Shikotsu Lake was also amazing.
Guest User
Standard Japanese Western Style Room - Non-Smoking
Stayed in Sep 2024
Family
4 review
8.0/10
Very Good
Posted on Oct 17, 2024
You are here because of the Onsen. Onsen was exceptional especially the outdoor ones. Food buffet was well cooked and Japanese style. We love the stay experience. However, the room has strong cigarette smell and insects from outdoor. Other than that, all was forgiven. The staff needed to learn more English and be more available to help.
Y_L_H_C
Standard Japanese Western Style Room - Non-Smoking
Stayed in Dec 2024
Family
10 review
9.0/10
Great
Posted on Jan 23, 2025
Everything looks accurately to photos.
Beds are comfy enough
Breakfast and dinners are surprising good especially for those who like Japanese style crusine
Outdoor bath during winter is a must try
Difficult access using public transport. Good choice for self driven group
Lazydiary12
Standard Japanese Western Style Room - Non-Smoking
Stayed in Dec 2024
Couple
12 review
8.5/10
Very Good
Posted on Jan 13, 2025
Hotel was prefect and the outdoor onsen was amazing! But the in-room facilities were a bit old fashioned, time to renovate!
Guest User
Standard Japanese Western Style Room - Non-Smoking
Stayed in Nov 2024
Family
7 review
9.5/10
Amazing
Posted on Jan 4, 2025
The buffet dinner and breakfast are both nice. The outdoor hot spring is awesome. A very big pool surrounded by various small pools. You can touch the snow and step on the snow when feeling too warm. The room is very spacious.
Eny
Standard Japanese Western Style Room - Non-Smoking
Stayed in Nov 2024
Family
6 review
9.0/10
Great
Posted on Jan 17, 2025
Nice hotel to stay and onsen is their highlight. Breakfast and dinner buffets are yummy
Anonymous User
Standard Japanese Western Style Room - Non-Smoking
Stayed in Jan 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Mar 2, 2025
Good and comfortable !! Got a nice view and a wonderful onsen!!
Punnajade
Standard Japanese Western Style Room - Smoking
Stayed in Feb 2024
Traveling with friends
2 review
9.5/10
Amazing
Posted on Mar 15, 2024
Fabulous Hotel with full amenities.
いつくしま
Standard Japanese Western Style Room - Non-Smoking
Stayed in Apr 2025
Family
7 review
10/10
Outstanding
Posted on Jun 24, 2025
The welcome drink of sparkling wine was delicious. I had it with charcoal-grilled coffee cookies. It was very tasty.
The open-air bath was very large and fun.
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moonfoxsoup
Standard Japanese Western Style Room - Non-Smoking
Stayed in Apr 2025
Traveling with friends
48 review
9.0/10
Great
Posted on May 9, 2025
The total area of the room is enough, but the bathroom is only 1.5 square meters. Breakfast and dinner are not bad. During the May Day holiday, many local tourists from Hokkaido drove here for vacation. The hot spring is open and not crowded at all. The transportation is inconvenient.
Original TextTranslated by Google
wingyeelou
Executive Room - Non-Smoking
Stayed in Apr 2025
Family
6 review
9.5/10
Amazing
Posted on May 9, 2025
There are many choices of hot springs, colorful.
The hotel buffet is delicious, the seafood bowl and cheese drinks are first-rate!
Original TextTranslated by Google
지땡님
Standard Japanese Western Style Room - Non-Smoking
Stayed in Feb 2025
Traveling with friends
15 review
10/10
Outstanding
Posted on Mar 13, 2025
This is a place where all the staff and room conditions were very satisfied!
The hot springs that I enjoyed while looking at the snow were really romantic
I think it's best to come with family or with friends of the same sex
I want to visit again
Original TextTranslated by Google
Anonymous User
Standard Japanese Western Style Room - Non-Smoking
Stayed in Jan 2025
Couple
1 review
5.5/10
Posted on Feb 18, 2025
The room type includes a buffet dinner entry time (18:15-18:30). We arrived at the venue at 18:35 and were told that it was full. We were asked to wait for 15 minutes, which was very strange. What annoyed me the most was that the Japanese people who arrived after us were seated first while we were waiting. We expressed our incomprehension and the receptionist hurriedly helped us make arrangements. When I entered the restaurant, I found many empty seats, which was puzzling. The food quality is average, and there are food residues on many plates...
The room hygiene was also average, with obvious blood stains on the bed sheets. There is still some water left in the electric water kettle. Even though I don't have a mysophobia, I still feel uncomfortable.