Ibis Cotonou Reviews

To be honest I tried all the hotels at this price and I think it is the worst one, The room is old and basic, The location is ok near Amazon but far away from any restaurant. Quite overprice drinks at the bar (with the receptionist working instead of the bar man sitting and watching, that makes no sense, poor she cannot even open a bottle of coke). Receptionist anyway was friendly and nice (the only good point). The light in room and reception/bar is poor make u feel in 80s.

Mediocre breakfast.  Otherwise good.  Located in the same compound as Novotel which  has a better restaurant

Don't book this hotel. They've charged an additional city tax of 1500 XOF per night which is in NGN 1100 ... So they should've charged me about 2200 NGN but they took 4000 from me... This is fraud.

The room is very old, but it is in the same park as the Novotel next door. You can go to Loft for breakfast, which is much richer, but a little more expensive. There is a gym that can be used together, which is not bad. It is a bit far from the big supermarket.

The hotel is close to the airport, has shuttle service, and is cost-effective. It shares a courtyard with the Novotel inside, has a beautiful environment, and shares a gym. The hotel service is warm and thoughtful.

rather pleasant establishment, somewhat light lunch, convenient at the city gates

Generally, business trips are OK

The location is very good. But for some reason I paid for the reservation on Ctrip. When I checked out at the hotel, it said that the payment was not made.

This Ibis is quite good. The hotel staff is friendly and responsible, the rooms are clean and convenient, there are embassies of various countries around it, the streets are clean and quite safe. The beach is a five-minute walk behind the hotel, and it is also close to the large supermarket SUPER U.

Comfortable living, good surrounding environment, close to the beach, not far from the Chinese Embassy, ​​I will stay here next time

Facilities: Older, good environment

設施：齊全 衞生：清潔 環境：優美 服務：一流的

The hotel Ibis is very close to the airport, the ambiance is very good. The staff was supportive. There was no electric cattle in the room, one small refrigerator. Also no locker in the room. The breakfast was good with different variety of juices, fruits, vegetables and cereals along with tea and coffee. Hotel Ibis also offered free airport drop. Also gym facility available starting from 8 AM.

Absolutely horrible experience with Ibis ! I am an Accor member and I booked a room for myself after I arrived by air in the morning and finished a full tour here in Cotonou via the ALL app. Also, my booking was not refundable and was shown on the app that it was paid. When I reached the hotel, the front desk person told me in a straight face that, sir I see your reservation but we don’t have a room for you today. I was like, and ? He said no room for you. I have then shown his my reservation, my app confirmation suggesting the room has been paid. But he claims that no the room was not paid and there is nothing he could do. Then he just gave me the hotel manager’s (Luc) email and ask me to write to him. After a long day, I was tired, this situation to me, especially booked via their official app, was truly unheard of. Also the front desk person just gave me, don’t look at me look and asked me to find another hotel myself. This was truly unprofessional and there was no apology from the start to the end. I am still verifying whether my credit card has been charged for this booking. But this experience was OMG, truly not responsible and not putting their customer first. Thus, I hereby share my terrible experience with them and hopefully it will not happen to you if you wish to book with them.