Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.0
Amenities9.0
Service9.0
Cleanliness9.0
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All reviews(77)
Positive reviews(5)
Reviews with photos/video(2)
Guest User
Deluxe King Room Non smoking
Stayed in Apr 2025
Couples
1 review
10.0/10
Outstanding
Posted on May 4, 2025
Absolutely fantastic place cleanliness and food were fantastic. Lovely gardens to stroll
Guest User
Classic Twin Room
Stayed in Feb 2025
Family
1 review
10.0/10
Outstanding
Posted on Mar 25, 2025
We had such a lovely stay. The staff there were so friendly and made a real effort to make it special for my mother's birthday especially the receptonist and June who served us our breakfast..
Guest User
Classic Room
Stayed in Jun 2024
Family
3 review
8.5/10
Very Good
Posted on Jul 18, 2024
Great location to visit the wildlife park but it’s not walkable. Room was lovely. It had everything we needed. Peaceful nights sleep too. You have to pre book the leisure club and children are only allowed at certain times meaning we missed out in the morning as my 13yr old wasn’t allowed in until 9am but we had to leave then.
Breakfast: Choice of food was amazing. Absolutely everything on offer. We were a bit rushed because we had the titanic experience booked so had to be punctual. We had to chase up the toast 3 times. It was the only thing my son would eat so couldn’t let it slide. Then it arrived stone cold so they apologised and redid it for him.
Overall it was a lovely hotel and included some nice touches like Lily O”Brien chocolates in the room, a coffee maker and free bottle of wine for Deluxe rooms. Turn down service was a welcome surprise too.
6/10
Guest User
Classic Room
Stayed in Feb 2025
Couples
1 review
10.0/10
Outstanding
Posted on Mar 19, 2025
Absolutely beautiful hotel and facilities definitely coming back
Maixiaolu
Classic King Room Non smoking
Stayed in Nov 2023
Family
6 review
8.5/10
Very Good
Posted on Mar 16, 2024
I stayed for one night on Christmas Day and had food and accommodation in the hotel. Overall it was good.