ITC Ratnadipa, a Luxury Collection Hotel, Colombo Reviews

I had a fantastic experience at the newly opened ICT Rathnadipa Hotel in Colombo. From the moment I arrived, the service was exceptional. The hotel is beautifully maintained, with modern facilities and a peaceful atmosphere that made my stay truly relaxing. The food was delicious and offered a great variety of choices. A special thank you to the wonderful staff who made my stay even more memorable: Mr. Andrew, Lasantha, Minuri, Erandi, and Dinethma from the Front Office – your hospitality and warm service were outstanding. You all went above and beyond to ensure I felt welcomed and comfortable throughout my stay. I truly appreciate your efforts. I highly recommend this hotel to anyone visiting Colombo and look forward to coming back soon!

Amazing hotel best and staff so friendly and room is awesome.. breakfast 10/10. Thank everything

Our first stay at this hotel and it was delightful. Quick and friendly check in, we were generously upgraded to a one bedroom suite which was very spacious with a seperate living room. It has a fully functional kitchen, with dishwasher and a washing machine for clothing. Balcony and well appointed room with coffee machine. The breakfast which was included in our room rate was delicious and had a broad range of options. We chose this hotel over the Shangri-La and were very happy with the choice and the hotel is much newer and therefore at the moment, in better condition. Swimming pool is large and receives lots of sunshine. I would stay here again.

Sky pool was not open. Bath shower had brown colour water. Informed to the receptionist .

By far one the best hotels that I have ever stayed at. It is truly peak luxury of Ratnadipa.

Hotel is in a great location, however the staff needs to have more training to handle a seemless check in/out experience.

Aircon not working. Cannot adjust.

Nice hotel. Will stay again soon! Close to newly opened casino.

My stay at ITC Ratnadipa Sri Lanka from February 20 to 21, 2025, started off perfectly, but was completely ruined by the poor management and questionable practices of the hotel staff. The biggest issue was the payment process, which was confusing and mismanaged. I was charged multiple times, including unauthorized retention charges and additional unexplained transactions. Despite reaching out via email for clarification, I received no response, which only reinforces the feeling of being misled. Additionally, I was forced to pay $90 in cash to a hotel driver without a proper explanation of the charge. The lack of transparency and unwillingness to resolve these concerns made the entire experience feel like a scam rather than a luxury hotel stay. I would not recommend this hotel to anyone who values clear communication, professional service, and honest billing. Avoid this place unless you want to deal with financial headaches and zero customer support.

Dana the manager is truly an exceptional manager x Very polite, expert and kind and professional. Thank you for having her.

Wonderful hotel and overall great facilities.

Service is really not up to standard

Good experience

NICE PLACE