ITC Ratnadipa, a Luxury Collection Hotel, Colombo

ITC Ratnadipa, a Luxury Collection Hotel, Colombo Reviews

ITC Ratnadipa, a Luxury Collection Hotel, Colombo

21, Galle Face Centre Road, Colombo 03, Colombo, Western Province, 00100, Sri LankaSee Hotel Details
ITC Ratnadipa, a Luxury Collection Hotel, Colombo
ITC Ratnadipa, a Luxury Collection Hotel, ColomboITC Ratnadipa, a Luxury Collection Hotel, ColomboITC Ratnadipa, a Luxury Collection Hotel, Colombo
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Guest Reviews

9.1/10
Great
88 review
Verified reviews
Location9.4
Amenities9.1
Service8.7
Cleanliness9.4
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All reviews(88)
Positive reviews(33)
Reviews with photos/video(10)
Awesome stay(7)
Friendly host(7)
Delicious breakfast(4)
Negative reviews(4)
Rohana Tennakoon
Towers Room, Concierge Lounge Access, Guest Room, Waterfront
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 13, 2025
I had a fantastic experience at the newly opened ICT Rathnadipa Hotel in Colombo. From the moment I arrived, the service was exceptional. The hotel is beautifully maintained, with modern facilities and a peaceful atmosphere that made my stay truly relaxing. The food was delicious and offered a great variety of choices. A special thank you to the wonderful staff who made my stay even more memorable: Mr. Andrew, Lasantha, Minuri, Erandi, and Dinethma from the Front Office – your hospitality and warm service were outstanding. You all went above and beyond to ensure I felt welcomed and comfortable throughout my stay. I truly appreciate your efforts. I highly recommend this hotel to anyone visiting Colombo and look forward to coming back soon!
Guest User
Itc One King Room With Waterfront View, Private Balcony & Luxury Hours
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on Mar 9, 2025
Amazing hotel best and staff so friendly and room is awesome.. breakfast 10/10. Thank everything
JD75
Itc One King Room With Waterfront View, Private Balcony & Luxury Hours
Stayed in Jan 2025
Couple
11 review
10/10
Outstanding
Posted on Feb 14, 2025
Our first stay at this hotel and it was delightful. Quick and friendly check in, we were generously upgraded to a one bedroom suite which was very spacious with a seperate living room. It has a fully functional kitchen, with dishwasher and a washing machine for clothing. Balcony and well appointed room with coffee machine. The breakfast which was included in our room rate was delicious and had a broad range of options. We chose this hotel over the Shangri-La and were very happy with the choice and the hotel is much newer and therefore at the moment, in better condition. Swimming pool is large and receives lots of sunshine. I would stay here again.
AGARWAL
Towers Room, Concierge Lounge Access, Guest Room, Waterfront
Stayed in Jun 2025
Business traveler
3 review
10/10
Outstanding
Posted on Aug 1, 2025
By far one the best hotels that I have ever stayed at. It is truly peak luxury of Ratnadipa.
Upul Goonaratne
Towers Room, Concierge Lounge Access, Guest Room, Waterfront
Stayed in Mar 2025
Family
1 review
7.0/10
Posted on Apr 26, 2025
Hotel is in a great location, however the staff needs to have more training to handle a seemless check in/out experience.
Yaw Wee
Towers Room, Concierge Lounge Access, Guest Room, Waterfront
Stayed in Dec 2024
Business traveler
121 review
8.0/10
Very Good
Posted on Jan 22, 2025
Aircon not working. Cannot adjust.
AlexZK
Towers Room, Concierge Lounge Access, Guest Room, Waterfront
Stayed in Jan 2025
Family
2 review
2.0/10
Posted on Feb 23, 2025
My stay at ITC Ratnadipa Sri Lanka from February 20 to 21, 2025, started off perfectly, but was completely ruined by the poor management and questionable practices of the hotel staff. The biggest issue was the payment process, which was confusing and mismanaged. I was charged multiple times, including unauthorized retention charges and additional unexplained transactions. Despite reaching out via email for clarification, I received no response, which only reinforces the feeling of being misled. Additionally, I was forced to pay $90 in cash to a hotel driver without a proper explanation of the charge. The lack of transparency and unwillingness to resolve these concerns made the entire experience feel like a scam rather than a luxury hotel stay. I would not recommend this hotel to anyone who values clear communication, professional service, and honest billing. Avoid this place unless you want to deal with financial headaches and zero customer support.
VALIOLLAHTRIP
Towers Suite With Waterfront View, Private Balcony & Luxury Hours
Stayed in Jan 2025
Business traveler
23 review
10/10
Outstanding
Posted on Feb 19, 2025
Dana the manager is truly an exceptional manager x Very polite, expert and kind and professional. Thank you for having her.
Kanwalinder Rajinder
Towers Suite With Waterfront View, Private Balcony & Luxury Hours
Stayed in Dec 2024
Family
2 review
4.0/10
Posted on Jan 30, 2025
Service is really not up to standard
Guest User
Towers Room, Concierge Lounge Access, Guest Room, Waterfront
Stayed in Apr 2025
Business traveler
9 review
10/10
Outstanding
Posted on May 16, 2025
Good experience
Arti1980
Towers Room, Concierge Lounge Access, Guest Room, Waterfront
Stayed in Jun 2024
Business traveler
45 review
10/10
Outstanding
Posted on Aug 6, 2024
nice place to stay in Colombo
Guest User
Itc One King Room With Waterfront View, Private Balcony & Luxury Hours
Stayed in Nov 2024
Couple
1 review
5.5/10
Posted on Jan 16, 2025
Poor service
Yinyuezouqi
Towers Room, Concierge Lounge Access, Guest Room, Waterfront
Stayed in Dec 2024
Family
49 review
10/10
Outstanding
Posted on Feb 6, 2025
Very beautiful hotel, especially the night view. It is a rare experience to watch the sunset from the sky bridge on the 29th floor. The breakfast is rich, mainly Indian style but there are many types, you can always choose the right one. The breakfast room faces the sea and it is very romantic. In addition, the waiter's attitude is really good, responsive, and treats guests as gods. But I still have to complain a little. I booked a room for 3 people and specified 2 beds, but the 2 beds they can provide are split from a 1.8m big bed. How can I sleep well? A room like this for 3 people should have at least one bed that is not less than 1.2m.
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Guest User
Towers Room, Concierge Lounge Access, Guest Room, Waterfront
Stayed in Dec 2024
Family
28 review
9.5/10
Amazing
Posted on Jan 31, 2025
Because it is a new hotel, everything is OK. There are too few Chinese people staying here, because it's a hotel opened by an Indian, and most of the guests are Indians. There are relatively few white people. I stayed there for three consecutive days and was not used to the food.
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Guest User
Towers Room, Concierge Lounge Access, Guest Room, Waterfront
Stayed in Dec 2024
Other
45 review
10/10
Outstanding
Posted on Jan 16, 2025
This is a great hotel, very grand, and the hardware is far better than the Sheraton Hotel I stayed in before. The room is very large, so the price/performance ratio is quite good. The hotel has many types of breakfast, but mainly Indian food.
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