Metro Port City Hotel Reviews

Room had hairs in bed, giant cockroaches, no toilet paper, no towels, bed headrest was stained, various marks on walls and floors. Was woken up to rodents running around in the ceiling. It has working AC.

Probably the worst hotel I have ever stayed in. Staff was rude, dirty, no amenities. Nothing like the pictures. They didn’t provide the room that I ordered as it was being under ‘painting’. The room stank of mold, water dripping from the AC. The walls were stained from some kind of leak, with paint also crumbling off. The bathroom was dirty, I hesitated to step in. Hotel from a nightmare guys. Don’t go!

There is no refrigerator in the room. It is a single-person stay, so they do not provide towels or washcloths, but only a shower towel. On the last night, they did not even provide a shower towel because the company did not deliver the towel. There is black mold growing on the silicone of the sink.

Excellent bed, white towels, no foreign smells, good location. That's where the pros end. Very dirty. They gave us one towel, toilet paper - a couple of turns left on the roll. Huge sink, but the faucet is broken. Upon request, they gave us a towel, paper after two reminders, they taught us how to use the faucet. We had to ask for water. There seems to be a TV, it works, but the channels are not connected. When checking out, the hotel employee did not consider it necessary to at least get up from the sofa

The service is terrible, the facilities are terrible, and there are mosquitoes everywhere. It's the worst of the worst. I don't want to come back again.

The photos and the actual thing are very different. It's close to Fort Station, so that's it.

Excellent hotel, with wonderful views of the port and sunset. Thank you!

The bed was comfortable

Convenient to travel, but noisy environment

I stayed at this hotel in Colombo for 3 days after finding it online with seemingly good reviews, but my actual experience was quite the opposite. Check-In Experience: Check-in was handled manually, including handwritten registration and paper bills, which felt outdated but manageable. Room & Noise Issues: Once I entered the room, it was just okay. Unfortunately, there was ongoing construction work on the upper floors—constant drilling and breaking sounds that gave us headaches. I requested a room change to avoid the noise, and although they initially said the new room would cost extra, they later offered it at the same rate. Still, the noise continued until 5 PM every day, which made it impossible to relax. Cleanliness & Facilities: The room had an unpleasant smell, and the corridor wasn’t any better. The bathroom was in poor condition with stained tiles and general dirt. Basic amenities were missing—no toilet paper, no bottled water, and only one towel provided in a double room. For the rate charged, this is unacceptable. Service & Management: While the staff seemed to be working, there was no sign of proper management. The property appears to be privately run with minimal oversight. It seemed they mostly rely on regular guests who don’t mind the lack of quality. During our stay, someone knocked on our door and randomly asked when we would check out—without knowing our room number or name. This felt unprofessional and intrusive. Staff on the floor often engaged in loud conversations, creating even more noise and disturbance for guests. Unfair Charges: The hotel charges Rs. 6,500 for a 24-hour stay starting from check-in time. On the final day, I requested an extra 7 hours to wait for my next destination and was shocked to be charged Rs. 5,500. How does 7 hours cost almost the same as 24? It felt like they were just focused on extracting money rather than providing service. Overall Verdict: This stay was disappointing from start to finish. Poor hygiene, noise, lack of basic facilities, and money-minded service made it an unpleasant experience. I won’t be returning and wouldn’t recommend this property to anyone.

I can not explain.The staff are good.plumbing work is not done to the reasonable standards.room no 602 ,there is water seepage.

The hotel does not match the pictures shown. Management is poor, and both the ac and fan are not working. The staff is unfriendly. Overall, it was a very bad experience.

It's located in a very congested market area no peace. Hotel is under construction services are very poor no tea no restaurant around. It's a horrible place should be removed from mm t

The rooms are really bad old stinky and wifi is not reachable if we close the door no hygiene cleanliness