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Verified reviews
Location7.9
Amenities6.7
Service7.4
Cleanliness7.3
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All reviews(127)
Positive reviews(108)
Reviews with photos/video(25)
Great service(26)
Awesome stay(24)
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Small room size(10)
Close to train station(9)
Convenient for shopping(9)
Great value for money(8)
Negative reviews(19)
PeterK
Standard Single Room
Stayed in May 2025
Solo traveler
19 review
8.0/10
Very Good
Posted on Jun 23, 2025
To start with the good points the location is very convenient near the Cathedral and train station and a busy shopping street with plenty of restaurants just at the corner but it was very quiet at night. Also the breakfast was very nice and the staff were friendly and helpful. The main disadvantage is that the hotel seems very old so modern things like having outlets for charging in the room were very limited. Of course no air conditioning in summer is normal here but no fan was provided like at some other hotels, I assume because of the lack of outlets for power. The room is very small and has not been well maintained or updated but the bed was comfortable and the WiFi worked well. The tv has some international channels for news. For the price and location I would stay again but probably I would try somewhere else.
Response from Property: Dear Guest,We appreciate you taking the time to share your feedback about your stay with us.We are delighted that our team members provided attentive service during your visit. The breakfast selection met your expectations, and the entertainment options in the rooms, including the television programming and wireless network, served your needs well.However, we regret that some aspects of your stay did not meet your expectations. The electrical setup and summer comfort features in our establishment could have enhanced your experience. Our team is always available to provide solutions for guest comfort whenever possible.On a positive note, the prime position of our establishment places guests near the magnificent cathedral, transport links and dining venues. The peaceful nights and comfortable bedding contributed to a restful stay.We would be pleased to welcome you back for another visit.Best regards,Team des Centro Hotel Arde Trademark by Wyndham
Guest User
Standard Single Room
Stayed in May 2025
Solo traveler
3 review
9.5/10
Amazing
Posted on Jun 22, 2025
I had a lovely stay at this hotel. The receptionist was very lovely each time I spoke with them and the room was clean . The location is very convenient, in the city centre and close to the train station, you have lots of shops and restaurants near by
It could definitely do with some improvements, it's quite old and there are many stains on the carpets.
Overall a good experience, I would recommend
Response from Property: Dear Guest,We appreciate you taking the time to share your experience with us.We are delighted to read about your stay at Centro Hotel Arde Köln City, Trademark Collection by Wyndham.Our team members work diligently to maintain the premises, ensuring each room meets our standards of cleanliness.However, we sincerely regret any discomfort you experienced due to the condition of certain areas. Our staff remains available around the clock to address any concerns during your stay.Fortunately, our prime position in the heart of Cologne offers unmatched access to the city's attractions, shopping districts and dining establishments.We look forward to welcoming you back for another stay.Best regards,Team des Centro Hotel Arde Trademark by Wyndham
NataliaVale
Standard Single Room
Stayed in Jan 2025
Solo traveler
20 review
10/10
Outstanding
Posted on Feb 22, 2025
Centrally located, clean room, possibility to self check in, all instructions provided.
Friendly and informative staff.
5 mins walk to Kölner Dom,Rail station. A lots of cafes and restaurants around.
Very good value for money.
Various breakfast items.
Stephan
Standard Single Room
Stayed in Apr 2025
Solo traveler
25 review
6.0/10
Posted on May 11, 2025
Not a luxury hotel, but it does its job. Cheap and centrally located.
Response from Property: Dear Stephan,Thank you for taking the time to share your feedback about your stay with us.We are pleased that you found value in your stay at our establishment. Our position in the heart of Cologne offers guests convenient access to the historic center, putting the cathedral, shopping districts and numerous local attractions within walking distance.We strive to provide comfortable accommodations at reasonable rates, making our hotel an excellent choice for travelers seeking both convenience and affordability in the city center.We look forward to welcoming you back on your next visit to Cologne.Best regards,Team des Centro Hotel Arde Trademark by Wyndham
Guest User
Economy Single Room
Stayed in Jun 2024
Solo traveler
3 review
9.5/10
Amazing
Posted on Jul 5, 2024
Everything was fine. A little dated. Shower stuck against wall and was like a sauna.
Guest User
Standard Double Room
Stayed in Apr 2025
Traveling with friends
52 review
2.0/10
Posted on May 16, 2025
The hotel was disaster in general, not recommended at ALL
Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We are truly sorry that your stay did not meet your expectations. Our team works diligently to provide a welcoming experience for all our guests, and we would have welcomed the opportunity to address any concerns during your stay. Our staff remains available around the clock through our partnership with Hotel Boutique 003 to ensure guest comfort and satisfaction.We hope you will give us another chance to demonstrate the quality of service we strive to deliver.Best regards,Team des Centro Hotel Arde Trademark by Wyndham
Mian fawad Ali Shah
Standard Single Room
Stayed in Oct 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Dec 3, 2024
Very friendly staff, apart from city tax which i paid on reception, which i didn’t know about before, the rest everything was great
Anonymous User
Standard Double Room
Stayed in Mar 2025
Solo traveler
1 review
9.5/10
Amazing
Posted on Jun 9, 2025
Big room, excellent location, and also have an elevator.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback about your stay with us.We are delighted that your experience at Centro Hotel Arde Köln City met your expectations.The spacious accommodation, combined with our prime position in the heart of Cologne and the convenience of our lift service, contribute to making each stay comfortable for our guests.We look forward to welcoming you back on your next visit to Cologne.Best wishes,Team des Centro Hotel Arde Trademark by Wyndham
FLY WALK PLAY
Economy Single Room
Stayed in Jun 2024
Solo traveler
6 review
9.5/10
Amazing
Posted on Jul 24, 2024
Basic but good price and location.
Ernuo Zhang
Standard Single Room
Stayed in Apr 2025
Traveling with friends
1 review
4.0/10
Posted on Jul 13, 2025
the room is too small and not that clean
Response from Property: Dear Ernuo,Thank you for taking the time to share your feedback.We are sorry that your stay did not fully meet your expectations. Our accommodations come in various dimensions, each designed to offer essential amenities for our guests. Additionally, our housekeeping team maintains daily service standards, and our staff remains available around the clock to address any concerns that may arise during your stay.We hope to welcome you back for a more satisfying experience.Best regards,Team des Centro Hotel Arde Trademark by Wyndham
Guest User
Standard Single Room
Stayed in Mar 2024
Traveling with friends
7 review
7.5/10
Posted on May 2, 2024
Honnesly the room it's ok. The shower room is not wow! Need really take hard cleaner from up to down. But if u stay for one day and thinking don't need use than is ok. I mean need thinking is in Centrum have everything around and is cheap hotel. Other wize the concierge service is good. They will always help when u call them.
EHaaaa
Standard Double Room
Stayed in Feb 2024
Solo traveler
3 review
8.5/10
Very Good
Posted on Mar 25, 2024
Simple hotel adjacent to main shopping area, 1 min walk from metro transport. 10 min walk from The Dome and Hauptbanhoff and the main tourist attractions.
No frills, basic, simple, clean room, with basic toiletries provided, a lift available until 10pm (see notes) decent continental buffet breakfast, luggage storage available. Friendly helpful staff.
Notes:
Check in closes at 10pm, with no night staff so get there before 10pm, access after this time is by key card only and lift only available from 1st floor..
Hotel is on quiet streets and overlooking a square so some general noise from drinkers in the early evening and busy at lunchtime. Signage for hotel is minimal, it's a quirky building surrounded by private housing, so look out on the glass doors for the turquoise Centro logo, if you find the "night entrance door" walk round the corner to get to the main entrance again only denoted by a discrete sign on the door.
Bring a travel kettle and mug if you want a decent cup of tea, the breakfast hot water/coffee maker was broken during my visit! (And they're not provided in rooms).
Room served me well for 3 nights. Great location for seeing Cologne.
Clyde Christopher
Economy Single Room
Stayed in May 2024
Business traveler
1 review
8.5/10
Very Good
Posted on Jun 9, 2024
Good Breakfast , good service and also good location it's near everything
Welllington
Standard Single Room
Stayed in Jul 2023
Solo traveler
22 review
9.0/10
Great
Posted on Aug 21, 2023
The checkin counter is not 24/7 open, which could be a problem because it’s so difficult to contact them and they don’t provide an email address. But indeed their price is low and location not so bad.
Guest User
Economy Single Room
Stayed in Jan 2024
Solo traveler
1 review
4.5/10
Posted on Feb 8, 2024
The location is good, but not clean.
One to two days is okay but not more than that.
Especially someone who has sensitive skin might be able to get issue.