PARKROYAL Monash Melbourne

PARKROYAL Monash Melbourne Reviews

PARKROYAL Monash Melbourne

872 Blackburn Rd, Clayton, Victoria, 3168, AustraliaSee Hotel Details
PARKROYAL Monash Melbourne
PARKROYAL Monash MelbournePARKROYAL Monash MelbournePARKROYAL Monash Melbourne
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1 night

Guest Reviews

8.9/10
Very Good
222 review
Verified reviews
Location8.9
Amenities8.8
Service8.9
Cleanliness9.2
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All reviews(222)
Positive reviews(216)
Reviews with photos/video(36)
Awesome stay(54)
Awesome rooms(43)
Convenient for shopping(31)
Great service(27)
Near shopping area(26)
Large rooms(15)
Great value for money(6)
Comfortable bed(4)
Negative reviews(6)
Guest User
Superior King Room
Stayed in Nov 2024
Couple
2 review
8.0/10
Very Good
Posted on Jan 2, 2025
Staffs were friendly and great location as you can find anything be it food from woolies or any restaurant
Response from Property: Dear Guest,Warm greetings from PARKROYAL Monash Melbourne!Thank you for your great feedback on your stay with us. We are glad that you had a pleasant stay and hope to welcome you back again soon.Sincerely,PARKROYAL Monash Team
Anonymous User
Superior Twin Room
Stayed in Oct 2024
Traveling with friends
1 review
7.0/10
Posted on Nov 23, 2024
Need to pay $25 for a underground parking otherwise take your own risk to park outside the hotel in the 1.5hrs parking zone. And even I paid in full, I still need to povide a credit card and got hold $100, refund will be in 4-5days after check out.
Response from Property: Dear Guest,Warm greetings from PARKROYAL Monash Melbourne!Thank you for sharing your feedback. We're truly sorry to hear that your experience didn't meet your expectations. We take all guest concerns seriously and will address the issues you've mentioned with our team to ensure improvements are made. We hope you'll give us another chance in the future to provide a better experience.Sincerely,PARKROYAL Monash Team
Alexong
Superior King Room
Stayed in Oct 2024
Business traveler
51 review
8.0/10
Very Good
Posted on Nov 22, 2024
is a very nice hotel. i love it ao much. Nice room large and comfortable bed, i am surprise it come together a single bed in the room. The gym is amazing feom Snap fitness.
Response from Property: Dear Guest,Warm greetings from PARKROYAL Monash Melbourne!Thank you for your great feedback on your stay with us. We are glad that you had a pleasant stay and hope to welcome you back again soon.Sincerely,PARKROYAL Monash Team
Guest User
Superior Twin Room
Stayed in May 2025
Booked for others
1 review
10/10
Outstanding
Posted on Jun 9, 2025
Very convenient locations, with shopping center downstairs and plenty of the restaurants.
Response from Property: Dear Guests,Greetings from PARKROYAL Monash Melbourne!Thank you for your great review of us. We are glad that you had a pleasant stay and hope to welcome you again soon.Sincerely,PARKROYAL Monash Team
MC846
Superior King Room
Stayed in Apr 2025
Solo traveler
1 review
5.5/10
Posted on May 4, 2025
There is no direct call from room to reception counter or room service, at least no clear indication in the entire room how to reach reception counter or room service. Housekeeping is very poor. The housekeeper always forgets to provide even the tiny tooth paste daily. I have to go down to the reception counter to request, including requesting for other stuff like slipper, soap, etc. The breakfast also has limited choices of food.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and discomfort you experienced during your stay with us.We understand how frustrating it must have been to repeatedly visit the reception for basic amenities. This is certainly not the standard of service we aim to provide, and we are already working on improving the clarity of in-room instructions and strengthening our housekeeping procedures to ensure consistency and attentiveness.We also appreciate your feedback on our breakfast offerings. While we strive to cater to a variety of tastes, we acknowledge that there is room for improvement and will review our menu to better meet our guests' expectations.Once again, we apologize for the shortcomings and truly value your input as it helps us enhance our services. We hope you will consider giving us another opportunity to provide you with a more comfortable and seamless experience in the future.Sincerely,PARKROYAL Monash Team
Anonymous User
Superior King Room
Stayed in Feb 2025
Business traveler
10 review
10/10
Outstanding
Posted on Apr 16, 2025
Location close to food and the staff is very friendly. Room is very clean also. Been here many times and always good!
Response from Property: Dear Guest,Greetings from PARKROYAL Monash Melbourne!Thank you for your review on us. We are glad that you had a pleasant stay with us and hope to welcome you again soon.Sincerely,PARKROYAL Monash Team
Guest User
Superior King Room
Stayed in Feb 2025
Solo traveler
1 review
8.5/10
Very Good
Posted on Apr 10, 2025
Clean and quiet, with friendly staff. Room service was provided daily. The location isn’t ideal if you want to be close to the CBD. Since reception isn’t on the ground floor, it might be a bit tricky to find at first.
Response from Property: Dear Guest,Greetings from PARKROYAL Monash Melbourne!Thank you for your amazing feedback. We are glad that you had a pleasant stay and hope to welcome you again soon.Sincerely,PARKROYAL Monash Team
Guest User
Superior King Room
Stayed in Jun 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 3, 2025
Brilliant room with good access to appointments we had in the area
Response from Property: Dear Guest,Greetings from PARKROYAL Monash Melbourne!Thank you for your great review! We are glad that you had a pleasant stay and hope to welcome you again soon.Sincerely,PARKROYAL Monash Team
xxiinxx
Superior King Room
Stayed in Feb 2025
Family
6 review
9.0/10
Great
Posted on Mar 17, 2025
It is a hotel located at a complex of shopping centre and residential building The room is big and the bed is super comfortable. We had good sleep for all the nights Breakfast was great too.
Response from Property: Dear Guest,Warm greetings from PARKROYAL Monash Melbourne!Thank you for your great feedback on your stay with us. We are glad that you had a pleasant stay and hope to welcoming you back again soon.Sincerely,PARKROYAL Monash Team
Judy Wai Chun
Superior King Room
Stayed in Feb 2025
Family
11 review
9.0/10
Great
Posted on Mar 16, 2025
Location is great.  It is about 20km from Melbourne cbd.  With a rental car, we can get to cbd in 30-40 minutes.  Hotel is connected to M-city shopping center.  There are supermarkets and restaurants; thus super convenient.  Parking is provided for $25/day，which I think is a bit expensive. The hotel room and bathroom are both quite spacious and clean.  Wi-Fi is steady.  All in all, en enjoyable stay at Park Royal Monash Melbournehotel.
Response from Property: Dear Guest,Warm greetings from PARKROYAL Monash Melbourne!Thank you for your great feedback on your stay with us. We are glad that you had a pleasant stay and hope to welcome you back again soon.Sincerely,PARKROYAL Monash Team
Guest User
Superior Twin Room
Stayed in May 2025
Couple
1 review
6.5/10
Posted on Jun 29, 2025
Every time Only one toothbrush in room ( always), No bottle water
Response from Property: Dear guestThank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with us did not meet your expectations. Please accept our sincerest apologies for the inconvenience you faced during your stay. Your comments have been shared with the relevant departments so we can address the issues you raised and prevent similar situations in the future.We genuinely value your feedback and hope you might consider giving us another opportunity to better serve you.Sincerely,PARKROYAL Monash Team
Guest User
Superior King Room
Stayed in Feb 2025
Solo traveler
2 review
8.5/10
Very Good
Posted on Mar 10, 2025
Parkroyal Monash's service is excellent. Areas are tidy. The staff are friendly and well-trained. Definitely will come back again~~~
Response from Property: Dear Guest,Warm greetings from PARKROYAL Monash Melbourne!Thank you for your great feedback on your stay with us. We are glad that you had a pleasant stay and hope to welcome you back again soon.Sincerely,PARKROYAL Monash Team
Guest User
Superior King Room
Stayed in Feb 2025
Family
2 review
9.0/10
Great
Posted on Mar 12, 2025
Not the best location, but apart from that the hotel offered great service, very nice and modern rooms and good equipment. Definitely would recommend!
Response from Property: Dear Guest,Warm greetings from PARKROYAL Monash Melbourne!Thank you for your great feedback on your stay with us. We are glad that you had a pleasant stay and hope to welcome you back again soon.Sincerely,PARKROYAL Monash Team
Deej2508
Superior King Room
Stayed in Jan 2025
Family
3 review
9.5/10
Amazing
Posted on Feb 23, 2025
Good Hotel, fantastic Location , within MCIty Mall with Woolworth and K mart to help you buy anything , Near Monash University
Response from Property: Dear Guest,Warm greetings from PARKROYAL Monash Melbourne!Thank you for your great feedback on your stay with us. We are glad that you had a pleasant stay and hope to welcome you back again soon.Sincerely,PARKROYAL Monash Team
Anonymous User
Superior King Room
Stayed in Jan 2025
Couple
1 review
9.0/10
Great
Posted on Feb 9, 2025
Pleasant stay. But I booked and paid for the accommodation and everything was addressed to my husband. He had to sign the form to stay and all. Bit odd in this day.
Response from Property: Dear Guest,Warm greetings from PARKROYAL Monash Melbourne!Thank you for your great feedback on your stay with us. We are glad that you had a pleasant stay and hope to welcome you back again soon.Sincerely,PARKROYAL Monash Team