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We stayed here at the end of our 8 day trip and all I can say was it was beautiful. Taumeasina was very busy (Mothers Day weekend) but that didn't stop the wonderful service we were welcomed with lei's and welcome drinks and escorted to our beautiful room (210) perfectly close but far enough away for some peace and quiet. I travelled with my Mother and 2 sisters and wished we had booked here first and stayed for a little bit longer. We also attended the FIA FIA night and that was such a good show and so fun. The only negative was not being having the best seat for FIA FIA night as we were located closer to the back and I think due yo the weather (rainging) they had set up under the shelter which from where we were seating was hard to see most of the show but from what we did see it was a beautiful show. We hope to be back again soon to enjoy the beautiful resort and its amenities. Fa'afitai lava

The facility was clean and modern, but the shower didn't drain fully leaving a slippery puddle away from the drain hole. Housekeeping wasn't consistent. On separate occasions the mirror was left wet, the bins unemptied, the towel unchanged and the bed not made up properly. The programmable safe didn't open once locked, and the key card had to be reprogrammed to give access to the room. Once, while resting in my room in the early afternoon, someone tried to enter my room but the latch stopped them. I quickly checked outside, thinking it might have been housekeeping, but no one was there except someone - a burly obese island man in singlet, shorts and jandals - walking quickly around the corner. I believe it was another guest who'd somehow gained access to electronic access cards, and who was raiding other guest's rooms. It was after that incident that my key card failed to work, and I had to visit reception to get it reprogrammed. The staff were generally courteous and kind, but really only going through the motions to fulfil their role. No one stood out as loving the work they do. The egg station couldn't make poached egg. That had to come from the kitchen, and they had to boil the water first and it was an inordinately long wait. In a previous visit to Samoa, at a hotel in Savai'i, the egg station had a pan with simmering water for poached eggs, and they delivered poached eggs as quickly as any other style of egg. I visited other hotels for events around Apia on this visit. I'm now open to staying at other hotels after this visit.

I recently had the misfortune of booking a hotel room through *******, and I must say it was one of the most horrendous experiences I've ever had as a traveler. Upon arriving at the hotel on the day of my reservation, I was greeted with the shocking news that they had no record of my booking. Despite providing them with all the necessary details and receiving a confirmation from *******, the hotel claimed to be fully booked and had no room available for me. Can you imagine the frustration and inconvenience of being left without a place to stay? I was left scrambling to find alternative accommodation at the last minute, and the only available option was significantly more expensive than what I had originally booked. I strongly advise anyone considering booking through ******* to think twice. Don't make the same mistake I did. Their incompetence and lack of accountability will only lead to frustration and disappointment. Save yourself the headache and look elsewhere for a reliable and trustworthy travel booking service. Note: This review is based on my personal experience and reflects my honest opinion.

Perfect, especially good, great

We stayed here only 2 days after they reopened. The facilities are beautiful, but at our time of stay we weee clearly informed that they were only partially open, so there were a couple of tiny kinks to iron out. We still had access to a pool and beautiful buffet breakfast. We didn't dine there for dinner, but guaging from the breakfast, it would have beautiful. The beds were insanely comfortable! And staff incredibly welcoming! We have booked to stay there again in a few days time. We loved it.